We at Silversea are extremely grateful for your partnership, your continued support and patience during this time.

We are proud to continue to embrace the Royal Caribbean Group “Cruise with Confidence” initiative and are now extending this program for all sailings departing prior to December 31, 2020, effective as of April 8, 2020. Our guests will be allowed to cancel for any reason up to 48 hours prior to departure and receive a Future Cruise Credit with 2 year validity.

o  Simpler Guidelines
o  Extended through December 31, 2020
o  48-hour cancellations

VOYAGES CANCELLED BY SILVERSEA

· Guests will receive a 125% Future Cruise Credit* (FCC). This is an incredible value to your guests and an opportunity to enhance their future cruise by choosing a longer itinerary, or upgrading their stateroom category.

· We have made the process very easy. Upon cancellation of the voyage, Silversea will email the Future Cruise Credit, within 15 days, to the email address(es) of the guests and the travel advisor in the reservation.

· The Future Cruise Credit is transferable to family and friends, and can be used partially and applied on more than one new booking.

· If guests decide to forego the 125% Future Cruise Credit and the corresponding 25% additional benefit that Silversea is providing, a cash refund option is also available ^

EXCLUSIVE VENETIAN SOCIETY CRUISE DAYS: On voyages cancelled by Silversea due to Covid-19 from March 1, 2020 onward Venetian Society members will accumulate VS days on the cancelled voyage as well as on the new booked with the FCC, when they book by June 30, 2020. ^^
 

WHAT THIS MEANS TO YOUR COMMISSION:

· Commissions are protected on the original cancelled booking if this was paid in full, whether the client selects an FCC or a cash refund.

· In contrast with Silversea standard policy, the Future Cruise Credit issued for these cancelations will NOT reduce the commission on the new booking.

 

ALL 2020 VOYAGES STILL IN OPERATION (NOT CANCELLED)

WHEN GUESTS CANCEL UP TO 48 HOURS PRIOR TO DEPARTURE:

· If guests cancel up to 48 hours prior to the sailing date, they can elect to receive 100% Future Cruise Credit* (FCC) equivalent to the portion of the booking paid. If we cannot persuade guests to take an FCC and they opt for a cash refund, full standard Silversea cancelation terms will apply.

· Future Cruise Credit is transferable to family and friends, can be used partially and applied on more than one new booking.

· The Future Cruise Credit can be applied towards a booking with a promotional pricing.

· The Future Cruise Credit is computed on the portion of the booking paid, minus any cancellation penalties from 3rd party suppliers charged to Silversea. This includes the cruise fare as well as any 3rd party items purchased via Silversea such as air upgrades, deviations, transfers, insurance, hotel, land tours and pre and post and overland tours.

· Silversea will not provide a Future Cruise Credit or Cash Refund on any independent Air, Hotel, Transfer ,Tour or other arrangements booked independently either by a Travel Advisor or the guest directly with third party suppliers.

  
WHEN GUESTS CANCEL LESS THAN 48 HOURS PRIOR TO DEPARTURE:

· If guests cancel less than 48 hours prior to the sailing date, penalty will be 100% of the booking.

· Penalty for DACH markets is as follows:

o  80% of the voyage price if cancellation happens between 2 and 1 day before departure
o  95% of the voyage price if cancellation happens on the departure date or if there a no show
 

WHAT THIS MEANS TO YOUR COMMISSION:

· Commissions are now protected for both the cancelled booking, as well as the future reservation only where the correlating FCC is applied.

· Please note that commission protection will only occur on cancelled reservations that are paid in full, fall within the final payment window, and where guests have opted to take advantage of the FCC option at 100%.

· If a guest misses the cancellation deadline of 48 hours prior to departure date and requests a late cancellation, full penalties will be assessed, and commission will be protected.
 

NET RATE BOOKINGS

· The same ‘Cruise with Confidence’ policies apply to our Net Rates. We will not consider any refund of Air, Hotel, Transfer, Tours or any other elements of a package that a Net Provider may have organized – irrespective of whether Silversea, the Net Provider or the guest chooses to cancel a cruise.

 · Where Silversea cancels a cruise, we will communicate that directly to the Net Provider/Tour Operator rather than to our mutual guests so as to protect the confidentiality of the Net Rate.
 

PLEASE REFER TO OUR F.A.Q. HERE

Should you have any questions or concerns, please do not hesitate to contact your local Sales Reservations department

TERMS & CONDITIONS

Cruise with Confidence does not apply to chartered sailings & groups.

Silversea reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability.  Offer can be withdrawn without notice.

* FUTURE CRUISE CREDIT (FCC)

FCC has 2 year validity from the issuing date.

FCC will be issued in the amount of the booking value paid. Booking value refers to the cruise fare plus any other purchased via Silversea such as air upgrades, deviations, transfers, insurance, hotel, land tours and pre and post and tours.  The FCC issued will be net of any penalties imposed to Silversea by these suppliers.

The FCC can be applied towards land programs, hotels, air and other non-cruise component of the new booking; ad hoc exceptions can be evaluated by Silversea.

FCC can be moved voyage to voyage towards any other 2020 voyage.
    
If the value of this certificate is applied to a cruise fare of less than its assigned value, a new Cruise Credit for the remainder of the certificate’s value will be issued subject to the same terms and conditions as stated herein. Once applied toward future cruise(s), the Cruise Credit will be rendered null and void.

The Cruise Credit will be honored in the name(s) of the Guest(s) included on the Cruise Credit, or as a one-time exception the Cruise Credit can be transferred with a notarized letter from the Cruise Credit holder, naming the friend(s)/relative(s) the Credit is being transferred to.         

The FCC cannot be used for a past booking or a booking that has been paid in full.       

If guests have a Future Cruise Credit (FCC) that was applied to the cancelled booking, this FCC will be reinstated with the previous amount used with the original expiration date or extend the expiration date to December 31, 2020, whichever is further out. This FCC must be used, and guests must sail by, December 31, 2021. Once re-activated, it can be combined with the Cruise with Confidence FCC on the new booking.

 FCC can be combined with current promotions, meaning that FCC can be applied towards a booking with a promotional pricing.

^^ The double Venetian Society Days promotion is only applicable to FCC associated to cruises cancelled by Silversea. The guest will accumulate Venetian Society days of the original cancelled booking and the ones associated with the new booking, in case the new booking is done within June 30, 2020. It is combinable with all public fares and promotions excluding reduced rates and net deals. Only eligible for the Guests included in the original booking.

Other restrictions may apply.

^ CASH REFUND

The cash refund of the booking cruise fare paid to be credited to the original method of payment could take up to 90 days but will typically be received within 30 to 45 days of guest’s request, due to exceptional workload Silversea is facing.
The refund of 3rd party items purchased via Silversea such as air upgrades, air deviation fees, transfers, insurance, hotel, land tours, pre/post and overlands will be net of any penalties assessed by the suppliers.

Regarding the refund of 3rd party items purchased independently such as such as air upgrades, deviations, transfers, insurance, hotel, land tours and pre and post and overland tours; please reach out to the airline carrier, tour operator, or hotel supplier/chain directly to discuss options.

In the case of sailings cancelled by Silversea, the refund of cancellation costs of any independent air arrangements will be evaluated upon presentation of the expenses to our guest relations department. Unless the refund has already been processed, clients can change their mind and ask for the FCC at any time. On all insurance items: no refunds allowed; guest should file a claim with the insurance company first, prior to any refund/FCC given.

Specific about insurance in the US market: (i) AON – within 60 days it is not refundable while outside 60 days it is refundable; (ii) Allianz – Fully refundable (cash, not FCC).