Rights reserved and limits of responsibility
IMPORTANT NOTICE – PLEASE READ
Terms and Conditions apply to all Silversea vessels.
Notes: Terms & Conditions for a Silversea World Cruise and its individual voyage segments may vary. Please refer to the World-Cruise terms and conditions for further details.
Any and all information contained herein is in effect at this time and is subject to change at any time.
Information contained herein does not form part of any offer or contract. The transportation of guests and baggage on Silversea vessels is provided solely by Silversea and is governed by the terms and conditions printed on the Holiday Contract. The Holiday Contract will be included with your travel documents, is available upon request, or can be accessed through our website at silversea.com, and contains complete and important information regarding cancellations, itineraries, Silversea’s liability, health and immigration requirements, and other relevant terms and conditions. The terms and conditions of the Holiday Contract will apply to persons who have booked a cruise regardless of whether or not they have embarked the vessel. Please read your Holiday Contract carefully. Should the terms and conditions of the Holiday Contract be modified, a revised Holiday Contract, the terms of which will govern the subject cruise, will be sent to guests at least 150 days before sailing. To the extent that any of the information in these Booking Terms & Conditions conflicts with the terms of the Holiday Contract, the terms and conditions contained in the Holiday Contract shall control.
Itinerary arrival and departure times are always subject to change without notice. Silversea reserves the right to cancel, alter, advance, postpone or substitute any scheduled sailing or itinerary, substitute another vessel for the scheduled ship, or substitute or cancel scheduled ports of call, which, in its sole judgment and discretion, is justified for any reason, and to do so without liability for any loss whatsoever to guests as a result of said change(s). Additionally, Silversea reserves the right to cancel reservations and bookings in the event of a full-ship charter, whether or not a deposit or full payment has been received, and in such event, Silversea’s only liability will be to refund to the guest the amount it has received.
Silversea makes arrangements for transportation, other than ocean passage, only as a booking agent. Silversea’s responsibility does not extend beyond the vessel. In arranging for the transportation of guests to and from the ship, Silversea does so with independent contractors. Silversea is not responsible for incidents such as airline cancellations, re-routings or any disruption of scheduled services or accommodation, or lost luggage.
Travel documents will not be dispatched until full and final payment and guest Contact Information (defined below) has been received by the Silversea and cleared. For purposes of this Agreement, Contact Information shall mean a guest’s full name, passport number, address, telephone number (land and mobile), electronic mail address and emergency contact information and any other information as requested by Silversea. Silversea must be able to reach each guest’s emergency contact at any time of day. Silversea must, therefore, be provided with all information to allow Silversea to do so (such information should include the name, address, electronic mail address (if available) and phone number (including a mobile phone number if available) of a parent, guardian, spouse, domestic partner, or other person to contact in the event of an emergency. No guest will be allowed to embark a Silversea vessel unless Silversea has received all of the Contact Information. Should Silversea determine that any of the Contact Information provided is incorrect, guest may be asked to disembark the voyage. Silversea will not make a refund or otherwise be liable to guests who are denied boarding or disembarked.
Please refer to www.silversea.com for the most current schedules, prices, and terms and conditions.
Cruise fares cover certain shipboard services including: suite accommodations, butler service in any suite, unlimited Wi-Fi, onboard meals and entertainment, 24-hour dining service, beverages aboard ship including select wines, champagnes, spirits, soft drinks, water, tea and coffee, shore excursions (Included Shore Excursion Programme, see detail below), gratuities aboard ship (except spa). All fares are quoted in US/Canadian dollars, per guest, based on double-occupancy. Not included in your cruise fare are: selected shore excursions, meals ashore, fuel surcharges, dinners in La Dame, Seishin Restaurant (Silver Spirit only) and Kaiseki Restaurant (Silver Muse only), accommodations whilst ashore, casino gaming, laundry or valet services, purchases from the ship boutiques or any item or service of a personal nature such as medical care, massages, spa treatments, private fitness instruction, hair styling and manicures. Some champagne, premium wine and spirit selections, caviar, cigarettes and cigars are not included in your fare and may not be available at all times. Champagne and caviar are not offered onboard Silver Origin.
Under normal conditions the cruise fare is guaranteed at the time of booking. However, the fare that you pay is determined far in advance of initial departure on the basis of then-existing projections of fuel and other costs. In the event of any significant change in such costs beyond our control, including but not limited to increases in the price of fuel, currency fluctuations affecting our costs, increases in government taxes or levies, or increased security costs, Silversea reserves the right to surcharge passengers to cover such unexpected costs. Silversea has the right to refuse to transport passengers unless the additional surcharge is paid in advance of initial departure. It is guests’ responsibility to arrange flights and/or other travel arrangements to ensure arrival in good time for embarkation and to make suitable travel arrangements for return journey. Silversea strongly recommends guests ensure that any independent travel arrangements are adequately protected by insurance.
“Silver Privilege Fares”
All fares are available in US/Canadian dollars, per guest, based on double-occupancy and include: “Air Programme”, “Shore Excursions Programme” and “Fare Guarantee” policy. Cruise fares also cover certain shipboard services including: suite accommodations, butler service in any suite, unlimited Wi-Fi, onboard meals and entertainment, 24-hour dining service, beverages aboard ship including select wines, champagnes, spirits, soft drinks, water, tea and coffee, gratuities aboard ship (except spa). Single supplements will apply and vary by voyage. To reserve a suite under this offer, a refundable deposit of at least 25%of the booking value is required within seven days of booking or sooner, depending on voyage and time of booking. Full payment is due no later than 120 days prior to departure otherwise, booking may be subject to immediate cancellation and any applicable penalties applied. Offer combinable with Venetian Society loyalty rewards. Other restrictions apply. Ships’ registry: Bahamas.
“Silver Privilege Fares” penalty schedule:
“Silver Privilege Fares” are available on all Silversea voyages, including Special Combination Voyages, Grand Voyages and World Cruises – though for Grand Voyages and World Cruises dedicated payment terms and cancellation schedules apply.
A. Silversea’s “Included Air Programme”
Included Economy Class and specially priced Business Class roundtrip airfares are available to guests opting to book the Silversea Air Programme. Such airfares are capacity controlled, limited to select gateways, air carriers and routings of Silversea’s choosing. Guests should book early to secure the best airfare and flight schedule. Economy class will be substituted when necessary. Silversea may choose to withdraw or modify Air Programme’s airfares at any time without advance notice.
Silversea’s Air Programme package is referred to as the “Air / Sea Package” and includes roundtrip Economy Class air and transfers between airport / pier on days of embark / debark. In case the package includes also pre and/or post cruise Simply Hotel, transfers between airport / hotel and hotel / pier are also included. In case the package does not include any Simply Hotel benefit, guests opting to add it will receive a transfer between the Simply Hotel and pier, while transfer between airport and Simply Hotel is not included, but available for purchase through Silversea’s Reservations Department. Note: Due to limited air availability and / or airline schedule changes, guests may be required to purchase a pre- and / or post-cruise hotel stay (or dayroom) plus applicable transfers in conjunction with their confirmed air schedule. Silversea is available to assist with these arrangements. Additional costs are the sole responsibility of the guest. Guests opting to independently purchase hotel arrangements forfeit the applicable transfer(s) included in the Air / Sea Package and will be required to confirm their own transfer arrangements. Silversea is unable to provide air flights to unaccompanied minors, defined as children under the age of 18.
Silversea’s ability to offer air service from specific gateway cities is limited to airline scheduling and the availability of negotiated airfares. Airfares negotiated by Silversea may limit your ability to exchange, endorse or make changes to air tickets. Silversea reserves the right to select the applicable air carrier, routing and layover as required and reserves the right to substitute charter flights for scheduled service and scheduled service for charter flights. Airfares may be revised upwards or downwards at any time prior to flight booking, are limited to certain classes of service as specified by each airline partner contract, are subject to availability, and may not apply during holiday periods. Business and/or First Class upgrades are guaranteed on the intercontinental / transoceanic flights only, and are subject to availability of select carriers. In providing air arrangements, Silversea acts only as an agent on the guest’s behalf and does not operate, control or supervise any airline and will not be held responsible for carriers failing to meet schedules whether or not air schedules / tickets were issued by Silversea. Silversea reserves the right to change inclusive items as needed including private versus group transfer, and any other item that may be designated as part of the Silversea Air Programme package. Final payment is due prior to ticket issuance and release of documents. Silversea reserves the right to modify the Silversea Air Programme procedures and fees at any time without notice. All travel documents (including visa and healthcare requirements) are the guest’s responsibility. In the event guests are denied boarding by air carriers for failure to have proper travel documents Silversea will have any liability and no refunds of any kind will be made by Silversea to these guests. Guests are strongly advised to purchase travel insurance prior to booking.
When Silversea has determined that a dayroom or overnight may be required due to possible conflicts between flight arrival / departure and scheduled embark / debark, Silversea’s Air Package Plus will apply and, for an additional charge, a Silver Shore Simply Hotel will automatically be added to the booking as an optional component. Silversea’s Air Package Plus includes roundtrip Economy Class Air and applicable transfers between airport / hotel and hotel / pier. Guests opting to cancel the Simply Hotel reservation must email their request to Silversea Concierge at email@example.com. Guests deviating from the pre-determined travel dates and/or original air schedule or cancelling their Simply Hotel reservation may incur an administrative fee as well as deviation charges and hotel fees, if applicable. Guests opting to independently purchase hotel arrangements forfeit the applicable transfer(s) included in the Air Package Plus and will be required to organize their own transfer arrangements.
Note: Guests are at all times responsible for additional costs incurred when purchasing additional hotel nights, early check-in, late check-out, room upgrades, meals, additional ground transportation, etc. The Air / Sea Package or the Air Package Plus shall be collectively referred to herein as the “Air / Sea Package(s)”.
Silversea reserves the right to request full payment of the Air / Sea Package fare at any time prior to cruise departure. Once airline tickets are issued, or within 180 days of scheduled departure, fees apply for cancellation. Requested changes to confirmed air schedules at any time prior to departure will incur fees and charges as the airline supplier may impose and any additional air costs associated with the confirmed changes to travel dates, flight schedules and / or airlines (“Deviation Charges”). Deviation charges will be the responsibility of the guests and relevant fees will be applied to the guest’s booking. Deviation Charges are at all times in addition to administrative fees. In addition, for each confirmed change, Silversea will charge guests a non-refundable administrative fee per person. Deviation Charges are at all times in addition to administrative fees. Guests are required to send their detailed deviation request in writing to Silversea Concierge at firstname.lastname@example.org. Responses are generated within approximately 72 business hours.
Silversea requires the full passport details including but not limited to: passport number, expiration date, gender and date of birth, nationality, residential address, destination address and guest’s name as it appears on their passport at the time of booking. Name changes are not allowed after initial confirmation without forfeiting the air schedule, the airline tickets if issued, and any seats if pre-assigned. Payment of additional costs incurred for changing a name on an airline reservation / ticket will be the sole responsibility of the guest, regardless of Air / Sea Package booked. This information is required at the time of booking the Air / Sea Package. Failure to provide this information as required may result in complete cancellation of air schedules. Silversea cannot guarantee the re-booking of the original air schedule if cancelled, and additional airline fees / fees may be assessed. Airline tickets and cruise documents will not be released until required information and additional payment is provided in full to Silversea.
As a courtesy, Silver Sky Concierge will send a generic request to the airline(s) for pre-assigned seats. This is strictly a courtesy and Silversea is not responsible for changes or cancellation of pre-assigned seats prior to flight departure, for any reason. Guests are advised to contact the airline(s) directly to confirmand / or change pre-assigned seating. Other requests such as adding frequent flyer numbers and requesting special meals or wheelchair assistance must be requested directly with the airline(s). Guests are, at all times, responsible for paying all service fees imposed by the airline(s).
Airline service charges are, at all times, non-refundable. Some airlines restrict the accumulation and / or use of frequent flyer miles in conjunction with fares used by Silversea. Please note that each guest is fully responsible for any / all baggage fees that may be imposed by the airline(s) upon check-in. Guests are, at all times, responsible for airline baggage fees. For travel to / from and within the United States, please visit https://bags.amadeus.com/ or the individual air carriers’ website for a complete listing of baggage fees.
Guests are required to review their Silversea invoice in detail to ensure accuracy of all items including guest names, confirmed class of service and fare, and any other information that may affect guest’s airline reservation. Discrepancies must be brought to Silversea’s attention immediately and prior to ticket issuance. Discrepancies brought to Silversea’s attention after ticket issuance may result in full forfeiture of the original airfare paid and guest(s) will be required to pay applicable fees prior to Silversea issuing replacement ticket(s). Silversea issues airline tickets within 90 days of sailing and only after final payment has been received. Due to the fact that airlines change their schedules often, guests are urged to review their flight details upon receiving their electronic ticket receipt, and should also contact the airline(s) directly at least 72 hours in advance of their return date to reconfirm flight schedules and baggage allowance/fees.
All air reservations are made from current air availability we do not use blocked air space unless noted. Every effort is made to book group bookings traveling from/to the same gateway in the same class of service. As our contracts vary between Business and Economy class we cannot always guarantee that the same itinerary will be available at time of booking. Please note, if space becomes unavailable we will secure alternate air arrangements for the additional reservations.
Silversea will make all attempts to confirm the same flights as other guests from the same gateway/class of service. However there are times when an alternate schedule will be confirmed due to carrier availability.
Passports must be valid for six months following disembarkation and necessary visas when boarding. It is the Guest’s responsibility to ensure that they have all necessary documents. All airfares are subject to availability at time of booking and are not guaranteed until purchased and the e-tickets have been issued. Airfares may change without notice prior to e-ticket issuance. Fares may not be available on all flights and/or travel dates while certain fares may only be available for new bookings. SilverSky will make every attempt to secure the best available airfare, suitable for your travel requirements, based on availability at the time of booking. In accordance with TSA regulations, air flights cannot be booked until Silversea is in receipt of full passport details including but not limited to: passport number, expiration date, gender, date of birth, nationality, residential address, destination address and guest’s name as it appears on their passport. Name changes are not allowed after initial confirmation without forfeiting the air schedule, the airline tickets if issued, and any seats if pre-assigned. Payment of additional costs incurred for changing a name on an airline reservation / ticket will be the sole responsibility of the guest, regardless of Air / Sea Package booked. This information is required at the time of booking the Air / Sea Package. Failure to provide this information as required may result in complete cancellation of air schedules. Silversea cannot guarantee there-booking of the original air schedule if cancelled, and additional airline fees / penalties may be assessed. Airline tickets and cruise documents will not be released until required information and additional payment is provided in full to Silversea.
Although most itineraries/tickets allow changes (with fees), as per airline policy - the majority of these itinerary changes require the issuance of a new ticket. All changes are subject to availability, airline rules and regulations, penalties and a difference from the original airfare and our service fees. The airline and contracts they have set forth have the final authority regarding itinerary changes and penalties. Airlines may make changes to a scheduled flight itinerary that is beyond Silversea's control. In these cases, if the airline notifies us with a viable option with a 15 min variance before or after the original flight times will be sent via email. If the airline does not provide us with a viable option, your reservation will be reviewed with your Travel consultant. With the intent to accommodate all travel arrangements made directly with Silversea. SilverSky will notify your travel consultant of any schedule changes and cancellations. However, it is guest responsibility to update their contact information with booked airlines to ensure on the day of travel or emergency situations the airlines can provide notification in a timely manner.
Note for World Cruise guests: For a limited time, guests purchasing the full World Cruise (all segments) and adding the optional Silversea Air Programme to their booking will receive Business Class Air ("Included Air Programme"). Due to limited air availability, Business Class Air may not be available at time of booking in which case Economy Class will be substituted. All Air Packages are: (1) valid for full fare cruise guests who purchase the applicable Air Package for roundtrip travel via Silversea’s Preferred Airline Partners, (2) capacity controlled and subject to availability, (3) limited to specific market gateways and airlines, (4) applicable to first and second full-fare guests per suite only. Silversea may choose to withdraw or modify Air Package offers at any time without advance notice. Silversea reserves the right to select the air carrier, routing and departure airport from each gateway city. Silversea reserves the right to request full payment of the Airfare at any time. Once airline tickets are issued, or within 90-days of scheduled departure, fees apply for cancellation. Changes made to travel dates or flight itinerary will be subject to fees (refer to Deviation and Administrative Fees at Silversea.com). Airline baggage fees are not included. All other Terms and Conditions of the Silversea Air Programme apply. Refer to Silversea.com for complete details.
B. Silversea’s “Included Shore Excursion Programme”
On all Classic Cruises of Silver Muse, Silver Moon, Silver Dawn, Silver Spirit, Silver Whisper and Silver Shadow, selected shore excursions (one per guest/port/day), if available, will be offered on a complimentary basis.
Including Shorex from this sailing date:
Shore excursions will be bookable at least 180 days prior to sailing, on “first-come-first-served” basis, although a pre-sale period will be dedicated to Venetian Society guests. Shore Excursions may require minimum participation levels to operate so it is recommended to sign up as early as possible. The deadline for booking Shore Excursions on MySilversea is 2 days prior departure date.
The Included Shore Excursion Programme is subjected to shore excursions availability in each port and guests’ first choice may or may not be available. The first shore excursion booked in a single day/port, among the shore excursions bookable and available within the Programme, will be considered included, while additional ones will come at full fare. Included Shore Excursion Programme does not apply on the embarking and disembarking port.
In case guests’ first choice in a single port is waitlisted, Silversea recommends guests to choose an alternative option, which will be considered confirmed should the first choice be confirmed as not unavailable. Guests will be notified about the status of the waitlisted tour and they will have the option to make their final choice on MySilversea about the tour they want to include in the programme.
More excursions are available for purchase at full price. Capacity is limited on all shore excursions including shore excursions available in the Programme and guests’ first choice may or may not be available. Shore Excursions may require minimum participation levels to operate so it is recommended to sign up as early as possible. Silversea strongly advises booking shore excursions as soon as they are available, usually 180 days before the voyage departure date, to avoid disappointment. The deadline for booking Shore Excursions on MySilversea is 2 days prior departure date.
Silversea reserves the right to cancel any excursions including free shore excursions. No credit or other compensation will be given if free shore excursions are unavailable, cancelled or not utilized. No shore excursions will be offered at the disembarkation port/day. All shore excursions including those offered on a complimentary basis are operated by independent operators over whom Silversea has no control. All advertised fares, savings, offers, programs and itineraries are correct at time of printing, are subject to availability and may change at any time. Other restrictions may apply.
For Expedition voyages, regardless the sailing date, shore activities are fully included as compulsory component of the product.
C. “Fare Guarantee” Policy
Within “Silversea Privilege Fares” offer, Guests will be eligible for reimbursement if the fare for their particular voyage and suite category is reduced after they have made a booking and deposit with Silversea. Requests for reimbursement received on or after the sailing date will be denied. Reimbursement provided under this guarantee will be in the form of a shipboard credit, suite upgrade, future cruise credit, fare reduction or other method. Silversea reserves the sole right to determine the method of reimbursement made to guests. The amount of reimbursement the guests receive will be determined by the difference between the fare actually paid by the guest and the fare displayed on Silversea.com the day the request is received is by Silversea.
D. Onboard Savings (OBS)
Guests onboard may be eligible to save up to 5% on select future voyages when booked whilst sailing. Savings apply to “Silversea Privilege Fares”.
Savings may vary by voyage and are subject to change or withdrawal without notice.
Onboard Savings may not be combined with other promotional offers. Onboard Savings Programme does not apply to Silversea’s Air Programme, Hotel rates, Premium excursions fares or Land Adventures.
E. Extend Your Voyage Savings (EVS) & Combination Voyages
Combine two or more consecutive voyages and save up to 5% on each voyage selected. Savings apply to “Silversea Privilege Fares”. Savings may vary by voyage and are subject to change or withdrawal without notice. Savings are applicable to full published voyages, but not to segments of the same voyage. Contact your travel agent or Silversea for applicable savings. Other restrictions apply.
Please check Silversea “Combination Voyages” selection for special offers on two or more consecutive voyages: https://www.silversea.com/destinations/combination-cruises.html
F. Kids & Children Savings
Kids in between 2 and 17 years old (at the time they embark) are eligible for a 50% extra saving; children below 2 years old are eligible for 75% extra saving. To benefit from the promotion children must be booked as 3rd, 4th, 5th and 6th pax in suite. Guests 1st and 2nd are not eligible, regardless of age. Savings apply to “Silversea Privilege Fares”, on all Silversea voyages. Date of birth to be provided at time of reservation to validate eligibility. The age that will apply will be the age of the child at the time of sailing.
Guests will not be permitted to change travel agents more than 30 days after Silversea’s receipt of guests’ initial deposit or after final payment has been received by Silversea, whichever occurs earlier. Final documentation will be issued after receipt of final payment and approximately 30 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date, and are guaranteed only when paid in full 120 days prior to sailing. Full payment of the balance must be received no later than 120 days prior to cruise departure, otherwise, booking may be subject to immediate cancellation and any applicable penalties applied. Reservations made within 120 days of sailing require full payment within seven days of booking or sooner, as specified by Silversea. Payments may be made by bank transfer, VISA®, MasterCard®, or American Express® credit cards.
Note for full World Cruise guests: To reserve a suite on the full World Cruise (all segments) or any voyage segment, a 25% deposit of the total holiday price is required. Deposits must be received within seven days of booking or sooner, depending on time of booking. Unless otherwise noted, final payment must be received by Silversea 180 days prior to cruise departure. For bookings made within 30 days of departure, final payment must be received within 48 hours.
Replacement of the standard cancellation policy and payment schedule by those of the World Cruise applies, for the following voyages:
If you find it necessary to cancel your reservation or any component thereof, you or your travel agent are required to contact the Silversea Reservations Department by telephone as well as submit your cancellation in writing.
Within “Silversea Privilege Fares”, if your cancellation request is received more than 120 days prior to your initial sailing date, you will be charged a non-refundable administrative fee US$200. This administrative fee may be converted to a future cruise credit valid for travel within 12 months from the date of the cancelled voyage. Cruise cancellation requests received within 120 days of the initial sailing date will be subject to charge, regardless of suite resale.
Guests who downgrade suite categories within 120 days of the initial sailing date will incur cancellation fees on the difference in cruise fare between the two suites.
Cruise tickets must be returned to Silversea before refunds (if owed) can be processed.
Fees apply to changes and cancellations to the following optional package programmes as follows:
SILVERSEA AIR PROGRAMME AND AIR CHARTER PACKAGES DEVIATION, CANCELLATION & ADMINISTRATIVE FEES (the “Fees”)
Deviation Charges and Administrative Fee (collectively referred to as the “Fees”) After deposit has been applied to the booking (or final payment, if booking is made inside 90-days), any additional air cost associated with confirmed changes to travel dates, flight schedules and/or airlines will be the responsibility of the guest and relevant fees will be applied to guest’s booking. In addition, for each confirmed change, guests will be charged as follows: USD$150 per person non-refundable administrative fee.
All changes to confirmed air schedules at any time prior to departure will incur such fees and charges as the airline supplier may impose and any additional air costs associated with the confirmed changes to travel dates, flight schedules and/or airlines will be the responsibility of the Passengers and relevant fees will be applied to the Passenger’s booking. In addition, Passengers will be charged a non-refundable administrative fee of US$150 per person.
The following cancellation fees are in addition to the applicable cruise cancellation charges set forth above:
If made 90 – 61 days prior to the initial sailing date US$150/CAD$175 per person processing fee.
If made 60 – 0 days prior to the initial sailing date US$100/CAD$175 per person processing fee and 100% of the Silver Sky Air Programme and/or Air Charter Package fare paid.
Voyages that feature the charter program may only be cancelled upon complete cancellation of cruise reservations and are 100% non-refundable 60 – 0 days prior to the initial sailing date.
Unused and No-show tickets are non-refundable after departure.
SILVER SHORE HOTEL PROGRAMME CHANGES AND CANCELLATIONS
90 – 61 days prior to the initial sailing date: US$100/CAD$175 per person;
60 – 0 days prior to the initial sailing date: 100% of the programme fare per person.
SILVER SHORE PRE & POST CRUISE LAND ADVENTURES CHANGES & CANCELLATIONS
(Unless otherwise advised) 90 – 0 days prior to the initial sailing date: 100% of the programme fare per person.
TRANSFER-ONLY OPTION CHANGES AND CANCELLATIONS
(Unless otherwise advised) 5 – 0 days prior to initial sailing date or non-appearance at the time of transfer: 100% of the total transfer price per person.
Silversea’s cancellation fees as mentioned above are strictly enforced. No refund or adjustment will be made in the event of interruption or cancellation of the cruise holiday after the commencement of same. Silversea reserves the right to re-invoice in the event of errors.
On select voyages, past guests of Silversea save an additional percentage as indicated by voyage. Savings are capacity controlled, subject to availability and may change at any time without notice.
The “Venetian Society” is an onboard recognition and private parties extended club of family and friends revered the world over, with membership privileges and milestone rewards gained on every sailing. This could include:
Additional Milestone Rewards:
All of the above milestones include complimentary laundry service (excludes dry cleaning and "press only").
When your new-to-Silversea friends sail with you, as a sponsoring Venetian Society member, you will receive:
A certificate of redemption must be submitted prior to the cruise and signed by the sponsoring Venetian Society member in order for Friends of the Society programme to be honored. Full terms and conditions are available on the form below.
Participation is limited to current Venetian Society members who are sailing with at least one non-Venetian Society member on the same Venetian Society sailing. Non-Venetian Society member (Friend) must be travelling in at least one additional suite not occupied by a current Venetian Society member. Applicable Venetian Society Savings will be extended only to a maximum of four Friends in two additional suites on the same sailing as the Venetian Society member(s). This savings, when applicable, is in addition to any other savings that may apply to the voyage other than special credits or promotional offers. Friends will receive Venetian Society savings on combination voyages only if the sponsoring Venetian Society member is travelling on the same dates. The $250 Onboard Spending Credit is offered only on designated Venetian Society sailings, only to the sponsoring Venetian Society member, and is limited to one credit per suite (not per Venetian Society member). $250 is the maximum credit awarded, regardless of the number of voyages taken. The number of sailed Cruise Days credited to the sponsoring Venetian Society member is limited to double the number of days cruised together with Friends, regardless of the number of Friends or suites purchased. For example, if the length of the cruise is 12 days, the Venetian Society member will be credited with 12 days + 12 for their Friends, for a total of 24 Cruise Days credited. If the Venetian Society member(s) and Friends are sailing on a combination voyage, the Venetian Society member(s) will only receive credit for the Friends’ cruise days on the first segment of the combination cruise. In the event of cancellation, the benefits of the programme no longer apply. This offer may not be combinable with other promotional offers. Sponsoring Venetian Society member must personally sign this Certificate of Redemption form. This form must be submitted to the travel agent at the time of booking and received by Silversea before or with final payment. For full Terms and Conditions, please contact your travel professional or Silversea.
Silver Cloud & Silver Wind
Complimentary Unlimited WiFi for All Full World Cruise or Grand Voyage Guests in All Suite Categories.
Independent contractors retained by Silversea (including but not limited to; lecturers, guest personalities, bridge instructors, guest hosts, chefs, enrichment specialists and entertainers) are subject to change and / or cancellation without notice.
Silversea policy regarding pregnancy is derived from the Cruise Lines International Association endorsement of the American College of Emergency Physicians Health Care Guidelines for Cruise Ship Medical Facilities, which can be found at http://www.acep.org/Content.aspx?id=29980. This includes the guideline that “Pregnant women who have entered the 24th week of estimated fetal gestational age at any time during the cruise should not be eligible to sail with the ship. It is Silversea policy that any Guest who will have entered her 24th week of pregnancy or greater, at any time during the cruise, will be prohibited from sailing. The Guest and treating physician should consider before any cruise that there is no Obstetrician/Gynecologist available on the ship, and that pregnancy, when unstable and poorly controlled, is potentially life-threatening, especially without back up. A Guest may be at sea for several days without any immediate hospital and/or specialist back up, and that since the proposed itinerary is not within the U.S., and the availability of specialized shore side facilities can be problematic. All guests are required to sign a health questionnaire at check-in to ensure they are aware of our pregnancy policy. If you have already booked a cruise or cruise tour and do not meet this requirement, please contact your travel agent or airline.
For Classic Fleet voyages: Carrier is unable to accommodate children less than six (6) months of age. Guests must notify Carrier of any children between the ages of six (6) months and one (1) year who will be sailing onboard and they will require a signed and notarized waiver. Carrier reserves the right to limit the number of children less than three (3) years of age aboard the vessel.
For Expedition Fleet voyages: Carrier is unable to accommodate children under the age of one (1) year on board Silver Explorer and Silver Cloud, and is unable to accommodate children less than five (5) years of age on Silver Origin. For Silver Explorer and Silver Cloud no children under the age of five (5) years will be allowed on board the Zodiacs. Children under the age of five (5) years will be unable to participate in any expedition excursions or embarkations that require the use of a Zodiac.
For Silver Origin voyages: Carrier is unable to accommodate children less than five (5) years of age.
Any child under the age of eighteen (18) years of age must be accompanied in the same or connecting suite by a parent or other responsible adult over the age of twenty-one (21) years. In addition, if the adult accompanying this child is not a parent, a “Parental Consent Guardianship Form” must be signed by parent or legal guardian and received by Carrier prior to sailing. Children under eighteen (18) years of age are not permitted in the Vessel’s casino.
No childcare services will be provided onboard.
To ensure the safety of younger guests, children up to the age of 8 years old are only permitted to participate in suitable Silver Shore Excursions/shuttle service if the vehicles are equipped with the correct safety harness and seating equipment to accommodate young guests. Alternately guests may use their own approved safety seat, booster seat or harness provided they are compatible with the local touring vehicle and can properly secure the young guest. Child harnesses and secure seating cannot be guaranteed and Silversea reserves the right to refuse children under the age of 8 years old on any tour on the grounds basis of safety.
Silver Shore Simply Hotel Programme and the Silver Shore Grande Hotel Programme (the “Hotel Programme(s)”) and / or Land Adventures include accommodation at a Deluxe hotel unless otherwise noted. The Silver Shore Simply Hotel Programme includes one-night accommodation and breakfast; transfers are not included. The Silver Shore Grande Hotel Programme includes one-night accommodation and breakfast, transfers are not included. All fares listed for the Hotel Programmes and Land Adventures are per guest, based on double occupancy. Single accommodations are available for an additional charge. Silversea reserves the right to substitute hotel selection and provide transfers and porterage as applicable. All Land Adventures require a minimum number of participants in order to operate as described. If this minimum number is not met, Silversea reserves the right to offer the programme at a different rate based on private arrangements, or to cancel the specific departure. Silversea’s published cruise cancellation policy will remain in effect. All Hotel Programme and Land Adventure fares are subject to change and not guaranteed until payment is received in full by Silversea.
You may bring aboard the ship a reasonable amount of clothing and personal effects without charge. Baggage for Silversea guests or guests on Land Adventures must be handled in accordance with regulations and tariffs of airlines, air charters and / or ground operators. Baggage exceeding these limitations is subject to the charges as set forth by the individual operators. Airlines are strict with baggage limitations. Guests are encouraged to contact individual airlines for weight limitations. Guests are also encouraged to pack a smaller bag for all Land Adventures to avoid extra baggage charges. All baggage must be securely packed, and properly and clearly labelled. Liquid, fragile, perishable and other articles not suitably packed are transported at your own risk.
Silversea is not responsible for loss or damage to baggage or any other personal item during air travel, hotel stays, land adventures or shore excursions. Baggage and personal belongings will be taken off the ship upon guest disembarkation.
Under no circumstances will baggage be stored onboard without the owner of such baggage being on the vessel.
Under no circumstances may dangerous items (including but not limited to: explosives, firearms, combustible or illegal substances) be taken aboard the ship. We recommend that you hand-carry travel documents (passport, visa, cruise tickets), medications and valuables. These items are the full responsibility of the guest at all times. Silversea shall not be responsible for the loss of, or damage to, such personal items.
Silversea may levy a charge for the return of personal items left onboard or lost and subsequently found.
Local authorities manage the quarantine system of Galápagos National Park in order to avoid the arrival of foreign species to the islands. All cargo and luggage that arrives to Galápagos National Park or that is transferred from one island to another must be inspected. To preserve the human health and the native species of the Galápagos Islands, the following products may not be transferred to Galápagos: fresh vegetables and fruits, animal products and or its derivate or dairy products. Other live animals, pathological samples, dry coffee beans, genetically modified organisms, forest species or the disseminative parts, grass and its disseminative parts, fresh flowers medicinal plants and their disseminative parts, banana tree leaves, microorganisms (fungi, bacteria, etc.) soil and sand, and animal vaccines are strictly prohibited.
When utilizing this optional service, a charge of US$100 per port will apply. This non-refundable charge will be credited to the cost of your final arrangements.
Travel agents are considered to be the agent of guest and not of Silversea. Silversea is not liable for any representation, act or omission of guest’s travel agent. Guest’s cruise fare is not considered paid until Silversea receives full payment, and the amount thereof is subject to change at any time prior to Silversea’s receipt of payment. Guest shall at all times remain liable to Silversea for the price of passage. Silversea reserves the right to refuse embarkation if all charges and surcharges have not been paid in advance of departure.
International cabotage laws may prohibit guests from embarking or disembarking their voyage in any port except the main scheduled embarkation and disembarkation ports. Only those guests with a medical emergency may be allowed to embark or disembark the vessel at an unscheduled embark / disembark port. If an unscheduled embarkation or disembarkation is permitted as a result of an emergency, those guests may incur additional charges intended to cover any fine or penalty levied against Silversea and any other additional costs. Such additional costs will be added to the guests’ onboard account prior to disembarking.
All guests are required to report in writing to Silversea at the time their reservation is made:
By booking passage and by boarding the ship, the guest represents and warrants that he / she is physically and otherwise fit to travel, and that the guest will comply at all times with applicable rules and regulations of the ship and orders and instructions of the ship’s officers and medical staff. Silversea reserves the right without liability to require a guest to disembark and / or to refuse to board and transport a guest who, in the judgment of Silversea or the ship’s Master, is unfit to travel or may require care beyond that which Silversea is reasonably able to provide. Silversea strongly recommends wheelchair guests travel with someone who is able to assist them both ashore and at sea as Silversea may be unable to offer special assistance. Please note that wheel-on and / or wheel-off access may not be available at some ports-of-call. Wheelchair guests must bring their own collapsible wheelchair.
For guests travelling aboard Expedition Fleet vessels, Silversea strongly recommends wheelchair guests travel with someone who is able to assist them both ashore and at sea as Silversea may be unable to offer special assistance. Please note that wheel-on and / or wheel-off access may not be available at some ports-of-call. Wheelchair guests must bring their own collapsible wheelchair.
For guests travelling aboard Silver Origin, those guests requiring wheel-on and / or wheel-off access must contact Silversea prior to making a booking. Silversea reserves the right to deny boarding to any guest who failed to notify Silversea of such requirement at the time of booking.
All travel documents (air and cruise tickets, passport, medical card, inoculation verification) are the guest’s responsibility. It is also the guest’s responsibility to obtain any necessary visas and public health documents for all applicable ports and to comply with all customs requirements. Without the required documents, a guest may be denied boarding and accommodation by Silversea, or the guest may be disembarked during the voyage and Silversea will not make a refund or be otherwise liable to any guest for such denial of boarding or disembarkation. In the event that Silversea, as a courtesy, provides information or advices to necessary travel documents, visas and medical inoculations, guests are still obligated to verify such information with the appropriate government authorities and Silversea does not warrant or guarantee the accuracy of such information. Some countries require passports to be valid six months following your return date. Please check with the appropriate consulate for specific requirements.
Security measures imposed by governments may change from time to time and each guest will be required to comply with them. Please consult your travel agent for advice on such requirements to avoid loss of boarding privileges.
Silversea Cruise Credits have no cash value, are non-transferable, and may only be used in conjunction with the purchase of a Silversea cruise prior to the expiration date. These credits are valid toward the published cruise only fares and are applied to bookings after all other savings programmes. Certain restrictions may apply.
Any onboard spending credit issued to a guest is provided in the form of a shipboard credit, in US dollars, based on double occupancy suite, not per voyage and may only be applied once on combined voyages; can be used for onboard expenses such as shore excursions, spa treatments, premium wines and spirits, specialty restaurant dining fees and / or purchases in the Internet Café and onboard boutiques; not for use in the Casino or for Silver Shore Simply Hotel, Grande Hotel and Land Adventures. Single occupancy suites receive 50% of the shipboard credit shown. Onboard spending credits may not be redeemed for cash and any unused portion will be forfeited.
Silversea reserves the right to pass through to its guests (including fully paid and deposited guests) any taxes and government fees / quasi-government fees that relate specifically to a guest’s itinerary. “Taxes and Government fees / quasi-government fees” include any and all fees, charges, surcharges, tolls and taxes imposed by governmental or quasi-governmental authorities including, but not limited to, customs fees, per person berth taxes or fees, embarkation and / or disembarkation fees at ports, airline transportation fees, dockage fees, and wharfage fees. Silversea reserves the right to charge a per person fuel supplement in the event that the price of Brent* crude oil is greater than US$80.00 per barrel at any time prior to sailing, up to and including the day of embarkation.
* Brent crude oil prices published on www.bloomberg.com
Silversea may collect any taxes, government fees / quasigovernment fees and fuel supplement (the “Surcharges”) at the time of booking, prior to sailing or onboard the vessel, even if the cruise fare has been paid in full. Surcharges will be invoiced accordingly.
Silversea encourages the purchase of the optional Allianz Global Assistance travel insurance plan for the full purchase price of your cruise as well as air and/or land program costs to safeguard your investment and provide peace of mind during your travels. Silversea’s cancellation penalties are strictly enforced. For your convenience, if you (or your travel professional) have indicated you wish to purchase trip protection, the cost of the plan, which is based upon your total vacation price, will be included upon your cruise invoice. To receive this valuable protection, simply remit the amount indicated to Silversea via your Travel Agent or Cruise Consultant along with your cruise payment. For more information and applicable plan costs, please refer to the information below.
*Terms, conditions, and exclusions apply. This is a brief description of the benefits this plan provides. Plan(s) only available to U.S. residents and may not be available in all jurisdictions. Plan pricing includes the cost of insurance and assistance benefits. Pricing breakdown is available on request and will be provided upon purchase. A complete description of coverage is found in the Certificate of Insurance/Policy or here.
Travel Insurance must be taken out at the time of booking and details of the Insurance stated on the Guest Information Form. This must include cover for cancellation or curtailment of the holiday by yourself as well as the cost of repatriation in the event of accident or illness. It is your responsibility to arrange suitable insurance cover for your holiday. If you require further information, we recommend that you speak to an independent insurance broker or expert. If any insurance policy is returned during a “cooling-off” period, then equivalent insurance must be taken out and paid for immediately and details immediately provided to Silversea.
Silversea will not pay for claims arising out of loss or damage directly or indirectly occasioned by circumstances where performance and /or prompt performance of the Holiday Contract is prevented by reason of war, or threat of war, riot, civil strife, industrial dispute whether by Silversea’s employees or others, terrorist activity or the threat of terrorist activity, failure of supplies of power, health risks or epidemics, natural or nuclear disaster, fire or adverse weather conditions or adverse sea states, suicide or attempted suicide or deliberate exposure to unnecessary danger (except in an attempt to save human life), or the consequences of participating in an unusual and dangerous activity and all similar circumstances outside Silversea’s control.
Silversea reserves the right to correct errors and omissions at any time without prior notice, and to cancel any offered product, service, programme, reward, savings, credit, amenity, etc. in the event of any error or omission in the description, including pricing and availability.