PRIVATE EXECUTIVE TRANSFERS

FREQUENTLY ASKED QUESTIONS

How do I book?
To book your private chauffeur and select your pick-up and drop-off addresses, you have to go to the link you received in Silversea email communication, use your email to claim your ride and create your account by entering your details, such as last name, first name, phone number and a password.

Who is entitled to book the Blacklane private transfer?
Silversea’s exclusive Private Executive Transfers service is available for reservation from 22 July, 2021 onwards, as a component of Silversea’s Door-to-Door all-inclusive offer, on all cruises.

Standard cruises as well as “Special Combos”, “Grand Voyages” and full World Cruises qualify for this inclusion, on Silversea’s “Door-to-Door All-Inclusive Fares” (reduced rates do not qualify).

How do I contact Blacklane Customer Care team?
Blacklane Customer Care team is available around-the-clock. Simply initiate a chat by selecting the chat bubble in the bottom right-hand corner of Blacklane booking website. If you download the Blacklane mobile app for iOS or Android, you can alternatively chat with our team in the Help tab. For less urgent inquiries, feel free to contact our team by email at silversea@blacklane.com.

How many transfers am I entitled to?
Each guest is entitled to two complimentary transfers, one to be used for Departure (from your home city to the airport), and one for Arrival (from the airport to your home, after the cruise

How do I know if Blacklane operates in my hometown?
Blacklane operates in over 50 countries and over 200 cities around the world. Destinations are always being added and you can check coverage by visiting https://www.blacklane.com/en/cities/ or www.blacklane.com

What if my city is not covered?
If at the time of booking your city is not covered, there may be a chance that by the time of cruising Blacklane may add your destination to their coverage. If not, guests can request a non-use credit.

When do l receive my booking confirmation?
Confirmations are sent via email right after bookings are completed.

Which channels can I use to manage my ride?
Once your ride is booked, you can easily view and cancel it using Blacklane website or smartphone App. If you wish to make any changes to your ride, first cancel it and then rebook using the link you received in Silversea email communication.

I live close to the port. Can I use this transfer to go to the pier?
Yes you can, provided it is within service range.

l am sharing a suite with friends and we live in different households. Do we get separate transfers?
If Blacklane is unable to service you all with one transfer, multiple transfers will be arranged, like in the case of multiple cities or far away addresses within the same city.

What vehicle class can I book?
You can choose from two vehicle classes - Business Class (Mercedes E-Class, BMW 5 Series, Audi A6, Cadillac XTS, or similar) and Business Van/SUV (Mercedes V-Class, Chevy Suburban, Cadillac Escalade or similar).

How do I find out the luggage capacity of the vehicles?
You can see the maximum luggage capacity of each vehicle class when booking, next to the bag symbol. You will also see the amount of people that each vehicle class can carry. Business Class vehicles can accommodate 3 people and 2 items of luggage, and Business Van/SUV can accommodate 5 people and 5 items of luggage. These numbers are not absolute as they are based on average luggage sizes.

How long will the chauffeur wait for me?
For a pickup from a hotel or home address, your chauffeur will wait for you 15 minutes before leaving the pickup point. Airport pickups come with one hour of complimentary wait time before the chauffeur will leave the pickup location. By providing your flight number when booking, your chauffeur will be able to track your arrival time and adjust your pickup time for any delays and early arrivals (where possible).

How can I contact my chauffeur?
The chauffeur's name and phone number will be sent to you one hour before pickup via email and SMS.

Can unaccompanied minors travel with Blacklane?
No, children and minors must be accompanied by an adult for the duration of the ride.

How far in advance can I book my transfers?
The transfers can be booked upon the reception of the email communication from Silversea, up until 15 days after the cruise debark date.

My transfer will be longer than 50 miles/80 kilometers. Can I pay for the difference?
Yes you can. You will do that directly with Blacklane at the time of booking, once you receive instructions on how to do so.