September 29, 2020
Silversea Academy: Silversea Cruises Enhances Its Digital Training Platform
• Silversea Cruises enhances its digital training platform, Silversea Academy, to polish travel partners’ knowledge and expertise.
• Silversea Academy is now available to travel partners globally, including those in the US, Canada, LATAM and Asia for the first time.
• Travel partners can register for the Silversea Academy by visiting: www.silverseaacademy.com
(Miami, FL -- September 29, 2020) Silversea Cruises, the leading ultra-luxury cruise line, has enhanced its digital training platform—Silversea Academy—to equip travel partners with expertise. Now accessible to travel partners globally, including those in the United States, Canada, LATAM and Asia for the first time, and enhanced for users in the United Kingdom, Ireland, Australia, and New Zealand, the online educational program has been enriched and expanded, and now offers 18 training modules.
By participating in Silversea’s online training courses, travel partners will be better placed to sell the cruise line’s unique, all-inclusive offering, which is the most broad-ranging and comprehensive in the luxury cruise market. With eight ultra-luxury ships in its fleet and an additional four on order, Silversea travels to over 900 destinations across all seven continents, on both expedition and ocean-going voyages. Silversea’s guests enjoy the personalized service of a butler, in-suite 24-hour room service, complimentary dining and snacks served in a selection of restaurants, complimentary beverages throughout the ship, and cocktail receptions with canapés, among other luxurious comforts. Aboard Silversea’s expedition cruises, all shore experiences are included too, as well as Zodiac tours and the enriching expertise of an Expedition Team.
The training hub enables travel partners to learn more about Silversea's variety of product offerings, visited destinations, ships, and itineraries with an interactive and visually engaging learning experience. Each module takes an average of 20 minutes to complete. Travel partners are invited to participate in a quiz at the end of each module and are awarded a certificate upon their successful completion.
Among the training modules now available are ‘Selling Silversea,’ which provides a comprehensive understanding of the cruise line, its intimate ships, and its broad range of visited destinations; ‘Expedition Cruise Expert,’ delivering an in-depth knowledge of the luxury expedition cruise experience; and various modules that cover ships’ public spaces, restaurants, suites, and voyages. Plus, several modules are dedicated to visited destinations, from Africa and the Indian Ocean to South America and more.
The Silversea Academy platform also offers easy access to the My.Silversea.com portal, where travel partners can view and manage bookings, as well as leverage the tools of Marketing Central to create effective campaigns that feature high-impact, customizable marketing materials. There is also a convenient "Meet the Team" tab to connect travel advisors with their Silversea sales support team.
To celebrate the launch of the updated and expanded Silversea Academy, travel partners who complete a training module will be entered into a monthly draw, held for three months, for a chance to win a USD 200 gift card.
"We're always looking for opportunities to support our travel partners, polishing their knowledge and skills to enable them to reap the benefits of selling Silversea to their clients, and ultimately boost their luxury travel business," says Mark Conroy, Silversea’s Managing Director, The Americas. "The Silversea Academy lets travel partners learn at their own pace, with the option to leave and return to a particular course at their leisure. This flexibility allows them to fit the educational experience into their own schedule. It's an invaluable online learning tool."
Travel partners can register for the Silversea Academy by visiting: www.silverseaacademy.com
Part of the Royal Caribbean Group, Silversea Cruises—in which Manfredi Lefebvre d'Ovidio serves as Chairman—is recognised as an innovator in the ultra-luxury cruise industry, offering guests large-ship amenities aboard its intimate, all-suite vessels: Silver Wind, Silver Shadow, Silver Whisper, Silver Spirit and Silver Muse – all designed to offer an atmosphere of conviviality and casual elegance. With the inclusion of the expedition ships Silver Origin, Silver Explorer, and Silver Cloud, Silversea's itineraries encompass all seven continents and feature worldwide luxury cruises to the Mediterranean, Caribbean, the Galapagos, both Polar Regions, and hundreds of fascinating destinations in between. Silversea is also looking forward to the launch of four new ultra-luxury ships: Silver Moon, Silver Dawn, and two Evolution-class ships. Browse Silversea's blog, Discover, and subscribe to receive the latest content directly into your inbox.