SILVERSEA CRUISE WITH CONFIDENCE, EXPANDED CANCELLATION POLICY

As of March 29, 2020

As of March 29, 2020

Following our relaxation of the cancellation policies for the benefit of guests, launched on March 5th, we have also embraced the Royal Caribbean Group’s ‘Cruise with Confidence’ initiative. Guests on cruises departing before July 31st, 2020 now have the additional option of cancelling their voyage as late as 48 hours prior to sailing.

Silversea’s existing cancellation policy offers guests long-term assurances on all sailings departing between June 1st and December 31st, 2020, while the ‘Cruise with Confidence’ policy covers upcoming voyages in the coming weeks.

Silversea is now offering one of the most comprehensive rebooking policies in the industry.

Summary of ‘Cruise with Confidence’ policy applicable for existing and future bookings:


FOR SAILINGS DEPARTING FROM TODAY UNTIL MAY 31ST 2020 

· Guests are able to cancel their booking up to 2 days prior to departure and receive a Future Cruise Credit^ for the cruise portion of the booking.

· If they cancel in the last 48 hours before sailing, penalty will be 100% of the booking.

 

FOR SAILINGS DEPARTING BETWEEN JUNE 1ST AND JULY 31ST 2020

Guests have several options:

· If they cancel up until 30 days prior to sailing date they can elect to receive either a 100% cash refund* or a 100% Future Cruise Credit^ for the cruise portion of the booking.

· If they cancel between 29 days and 2 days prior to sailing they will receive a 100% Future Cruise Credit^ .

· If they cancel in the last 48 hours before sailing, penalty will be 100% of the booking.

· Cancellations are subject to a $200 administrative fee (£130; AUD $250; CAD $250; €180).

 

FOR SAILINGS DEPARTING BETWEEN AUGUST 1ST UNTIL DEC 31ST 2020

· Guests are able to cancel their booking up to 30 days prior to departure and receive 100% cash refund* of the monies paid to Silversea.

· If they cancel inside the last 30 days before sailing, penalty will be 100% of the booking. This cancellation will be subject to a $200 administrative fee (£130; AUD $250; CAD $250; €180).

 

TRAVEL PARTNER COMMISSION

· Yes, with the revised ‘Cruise with Confidence’ policy, travel partner commissions are protected on the original booking where the FCC amounts to 100% or 125% of the cruise fare. For bookings that are canceled where FCC for 15%-50%-75% are issued, no commission will be paid.

· The Future Cruise Credit issued within “Cruise with Confidence” program, differently from SSC standard policy on FCC, will NOT reduce the commission on the new booking.

· If a guest misses the cancellation deadline of 48-hours prior to vacation start date and requests a late cancellation, full penalties will be assessed, and commission will be protected.

· In case guests will opt for cash refund, commission will be protected only if the booking is under 100% penalty; should this not be the case, commission is not protected and will be recalled.


CRUISE WITH CONFIDENCE FAQ HERE

Maintaining your trust and confidence is of upmost importance to us. We look forward to welcoming your guests onboard, when they feel the time is right to enjoy an incredible Silversea voyage.

_________________________________

There are no changes to the payment terms, as per the standard terms and conditions. The Cruise with Confidence cancellation policy applies to all FIT bookings, including reduced rates and net fares. Program does not apply to chartered sailings & groups. Silversea always reserves the right to update, make exceptions, correct any errors or omissions, or cancel this Amendment at any time, without notice or liability in its sole discretion.

^The Future Cruise Credit amount will exclude any amounts paid for air fees, air upgrades, deviation fees, pre, post and overland tours, transfers, hotels and insurance.
*Cash refund means original amount paid in the original currency refunded to the original method of payment. It will exclude any amounts paid for air fees, air upgrades, deviation fees, pre, post and overland tours, transfers, hotels and insurance.

EXCLUSIVE OFFERS


NEW CANCELLATION POLICY



Luxury just got better. Learn more about how our exclusive offers make your cruise even more worthwhile


NEW CANCELLATION POLICY



Luxury just got better. Learn more about how our exclusive offers make your cruise even more worthwhile

SILVERSEA CRUISE WITH CONFIDENCE, EXPANDED CANCELLATION POLICY
Double Bonus
Reserve your next voyage for $1,000 Reduced Deposit per suite plus receive $1,000 to spend onboard. Offer ends 30 June, 2020.
Discover more
Silversea Luxury Cruises - Exclusive Offers
10% Early Booking Bonus
Book and pay in full by 30 June, 2020 and save 10% on selected voyages
Discover more
SILVERSEA CRUISE WITH CONFIDENCE, EXPANDED CANCELLATION POLICY
Single Fares
Solo travellers enjoy single supplements starting at only 10% on selected voyages
Discover more
SILVERSEA CRUISE WITH CONFIDENCE, EXPANDED CANCELLATION POLICY
Venetian Society Sailings
Members of the Venetian Society enjoy an additional 5% saving on the cruise fare on selected voyages
Discover more
SILVERSEA CRUISE WITH CONFIDENCE, EXPANDED CANCELLATION POLICY
Caribbean - Air Offer
Book by 02 June, 2020 and benefit from Free Economy Class Air Roundtrip on selected voyages
Discover more
SILVERSEA CRUISE WITH CONFIDENCE, EXPANDED CANCELLATION POLICY
Alaska - All Inclusive
Book by 02 June, 2020 and benefit from Free Economy Class Air Roundtrip and Free Transfers + Pre cruise Hotel at $99 per guest on selected voyages
Discover more
SILVERSEA CRUISE WITH CONFIDENCE, EXPANDED CANCELLATION POLICY
Alaska - Denali Special Savings
Book by 02 June, 2020 and benefit from exclusive $1,000 savings per suite on Denali package on selected voyages
Discover more
SILVERSEA CRUISE WITH CONFIDENCE, EXPANDED CANCELLATION POLICY
Arctic - All Inclusive
Book by 02 June, 2020 and enjoy Reduced Roundtrip Air Fares in Business Class or Included Economy Class Air Roundtrip + Included Hotel and Transfers on selected voyages
Discover more
SILVERSEA CRUISE WITH CONFIDENCE, EXPANDED CANCELLATION POLICY
Antarctica - All Inclusive
Book by 02 June, 2020 and enjoy Reduced Air Fares in Business Class or Free Economy Class Air Roundtrip + Included Hotel and Transfers on selected voyages
Discover more
SILVERSEA CRUISE WITH CONFIDENCE, EXPANDED CANCELLATION POLICY
Antarctica Bridge
Start your cruise in the heart of Antarctica. Fly Business Class from Punta Arenas and skip the Drake Passage. Just one of the many advantages of the Antarctica Fly'n'Cruise! 
Discover more
SILVERSEA CRUISE WITH CONFIDENCE, EXPANDED CANCELLATION POLICY
Mediterranean - Air Offer
Book by 02 June, 2020 and enjoy Business Class Air for just $699 each way or Free Economy Class Air Roundtrip on selected voyages
Discover more
SILVERSEA CRUISE WITH CONFIDENCE, EXPANDED CANCELLATION POLICY
Northern Europe - Air Offer
Book by 02 June, 2020 and enjoy Business Class Air for just $699 each way or Free Economy Class Air Roundtrip on selected voyages
Discover more
SILVERSEA CRUISE WITH CONFIDENCE, EXPANDED CANCELLATION POLICY
Wild Expeditions - All Inclusive
Book by 02 June, 2020 and benefit from Reduced Air Fares in Business Class or Free Economy Class Air Roundtrip + Included Hotel and Transfers on selected voyages
Discover more
SILVERSEA CRUISE WITH CONFIDENCE, EXPANDED CANCELLATION POLICY
South America - Air Offer
Book by 02 June, 2020 and enjoy Reduced Air Fares in Business Class or Free Economy Class Air Roundtrip on selected voyages
Discover more
SILVERSEA CRUISE WITH CONFIDENCE, EXPANDED CANCELLATION POLICY
South America - Machu Picchu Special Savings
Book by 30 June, 2020 and benefit from exclusive $1,000 savings per suite on Machu Picchu package on selected voyages
Discover more
SILVERSEA CRUISE WITH CONFIDENCE, EXPANDED CANCELLATION POLICY
Canada - Air Offer
Book by 02 June, 2020 and enjoy Business Class Air for just $199 each way or Free Economy Class Air Roundtrip on selected voyages
Discover more
SILVERSEA CRUISE WITH CONFIDENCE, EXPANDED CANCELLATION POLICY
Galapagos - All Inclusive
Book by 02 June, 2020 and enjoy Included Economy Class Air Roundtrip + Included Hotel, Transfers and Quito by Night Tour on selected voyages
Discover more
SILVERSEA CRUISE WITH CONFIDENCE, EXPANDED CANCELLATION POLICY
Australia and New Zealand - All Inclusive
Book by 02 June, 2020 and enjoy Business Class Air for just $2,499 each way or Free Economy Class Air Roundtrip + Included Hotel and Transfers on selected voyages
Discover more
SILVERSEA CRUISE WITH CONFIDENCE, EXPANDED CANCELLATION POLICY
Far East - All Inclusive
Book by 02 June, 2020 and enjoy Business Class Air for just $1,999 each way or Free Economy Class Air Roundtrip + Included Hotel and Transfers on selected voyages
Discover more
SILVERSEA CRUISE WITH CONFIDENCE, EXPANDED CANCELLATION POLICY
Africa and Indian Ocean - Air Offer
Book by 02 June, 2020 and enjoy Business Class Air for just $1,499 each way or Free Economy Class Air Roundtrip on selected voyages
Discover more
Silversea Luxury Cruises - Exclusive Offers
Transoceanic - Air Offer
Book by 02 June, 2020 and enjoy Reduced Air Fares in Business Class or Free Economy Class Air Roundtrip on selected voyages
Discover more
WORLDWIDE DESTINATIONS With over 900 destinations across all 7 continents, wherever you want to go, you can get there with Silversea view all