Personalised Service. Our Signature.

Breeze through embarkation and step into the warm welcome of white-gloved staff. Enjoy a flute of champagne as you are escorted to your suite. Allow us to indulge you with fresh flowers and our undivided attention. It is the quality of our service that imparts such a wonderful sense of well-being as soon as you set sail on a Silversea luxury cruise, the peace of mind that comes when you realise that all your needs are being taken care of for you — sometimes before you even ask. A staff-to-guest ratio of nearly one to one ensures that your every wish is fulfilled with earnest precision, from the concierge who can customise your voyage to the butler who serves your breakfast in suite.
Of course numbers only tell part of the story. Trained by The Leading Hotels of the World, Silversea’s staff members are not only adept at what they do, they enjoy doing it. Their hospitality is warm, their smiles genuine, from the bartenders and restaurant managers to the chef who presents your favourite soufflé prepared à la minute. And each and every special touch is introduced with such style and finesse, you’ll quickly feel like a preferred member of the world’s most exclusive club. In fact, as a privileged guest of Silversea, you most certainly are. It is a rare treat to experience service on such a high plane. That takes care of the smallest nuance and puts you immediately at ease. So that you are free to enjoy life at its best through the wonder of travel.

Butler Service

Regardless of which suite category you prefer or your choice of Silversea luxury cruise, Butler Service is offered to every guest on every Silversea luxury cruise ship. Around the world and around the clock, your butler is available to pamper you with personalised attention, taking care of every detail and indulging your every whim with efficiency and expertise.

 Upon Arrival, your Butler…

  • Welcomes you to your luxury cruise suite
  • Presents a selection of bathroom amenities
  • Offers a choice of goose down, hypoallergenic or therapeutic pillows
  • Explains the entertainment controls
  • Offers to unpack your luggage, hang clothing and set out personal items
  • Chills your preferred beverages in your suite’s refrigerator
  • Discusses any special food preferences with the chef or maître d’
  • Makes onboard dinner reservations
  • Arranges private fitness sessions

Throughout your voyage, your Butler

  •  Ensures your suite is immaculate
  • Recommends and serves breakfast orders in suite
  • Polishes and conditions your shoes
  • Facilitates laundry and dry cleaning requests
  • Replenishes your bar setup and preferred beverages
  • Refreshes your ice bucket
  • Turns your bed covers down nightly
  • Prepares, cleans and packs your luggage

For Royal, Grand and Owner’s Suite guests, your Butler can also…

  • Coordinate shoreside activities with the Silver Shore Concierge
  • Serve afternoon canapés
  • Secure shoreside dining reservations
  • Organise an in-suite cocktail party
  • Draw a scented whirlpool bath

Silver Shore Concierge

An hour, an afternoon or an entire day customised exclusively for you. Silversea’s expert Silver Shore Concierge team is available to assist with knowledgeable suggestions, personalised planning and hassle-free coordination of all private, independent touring. Their goal is to provide a travel experience that is meaningful and authentic. They offer a wide spectrum of choices for insider access to popular attractions as well as exciting adventures in search of the unusual.

In advance of your voyage, please contact Silversea at 800-968-9518 or email Once on board, kindly visit the Silver Shore Concierge desk.