REVISED SILVERSEA “CRUISE WITH CONFIDENCE” PROGRAMME

CANCELLATION & COMMISSION POLICIES

AS OF 1 APRIL, 2021

YOUR GUESTS CAN BOOK A CRUISE WITH PEACE OF MIND, WITH 30-DAY CANCELLATION

Your clients will be able to cancel their cruise up to 30 days prior to departure for all voyages, excluding World Cruise, without penalties when selecting a Future Cruise Credit. Applicable for all bookings made prior to 31 May 2021.

COVID-19 PROTECTIONS

Should authorities in a guest’s country of residence prohibit travel or should a guest test positive for COVID-19, the guest will be able to cancel their booking without penalty, paying only an administration fee, or convert their booking into a 100% Future Cruise Credit up to sailing.

WHEN GUESTS CANCEL 30 DAYS PRIOR TO DEPARTURE DATE:

  • They will receive a 100% Future Cruise Credit (FCC)*, equivalent to the portion of the booking paid minus any cancellation penalties from 3rd party suppliers charged to Silversea. This includes the cruise fare as well as any 3rd party items purchased via Silversea such as air upgrades, deviations, transfers, insurance, hotel, land tours and pre and post and overland tours.
  • Silversea will not provide a Future Cruise Credit or Cash Refund on any independent Air, Hotel, Transfer ,Tour or other arrangements booked independently either by a Travel Advisor or the guest directly with third party suppliers.
  • The Future Cruise Credit is transferable to family and friends, can be used partially and applied on more than one new booking. Plus, it can be applied towards a booking with a promotional pricing.

In the case guests opt for a cash refund^ instead, our limited-time, relaxed cancellation terms will apply for 2021 voyages, while for 2022 and 2023 voyages, the standard Silversea Cancellation terms will apply.

THE LIMITED-TIME RELAXED CANCELLATION POLICY FOR 2021 VOYAGES IS AS FOLLOWS:

  • For voyages in 2021 we have relaxed the penalty terms for guests who prefer a cash refund as follows:
    • When a guest cancels up to 61 days prior to their sail date, our standard administration fee will be applied.
    • When a guest cancels between 60-31 days prior to their sail date, the penalty will be 50% of the booking.
    • When a guest cancels 30 or less days prior to their sail date, the penalty will be 100% of the booking.
  • Penalty for Germany, Austria and Switzerland markets is as follows:
    • 29 – 20 days prior to the initial sailing date: 60% of the total cruise fare per person;
    • 19 – 1 days prior to the initial sailing date: 80% of the total cruise fare per person;
    • On the initial sailing date or nonappearance at the time of sailing: 95% of the total cruise fare per person.

WHAT THIS MEANS TO YOUR COMMISSION:

For commission related questions, please visit the Trade Portal My.Silversea.com, Communications tab.

NET RATE BOOKINGS

  • The same ‘Cruise with Confidence’ programme apply to our Net Rates. We will not consider any refund of Air, Hotel, Transfer, Tours or any other elements of a package that a Net Provider may have organized – irrespective of whether Silversea, the Net Provider or the guest chooses to cancel a cruise.
  • Where Silversea cancels a cruise, we will communicate that directly to the Net Provider/Tour Operator rather than to our mutual guests so as to protect the confidentiality of the Net Rate.

VOYAGES CANCELLED BY SILVERSEA

  • Guests will receive up to 110% Future Cruise Credit* for cruises canceled by Silversea. This is an incredible value and an opportunity for your guests to enhance their future cruise.
  • We have made the process very easy. Upon cancellation of the voyage, Silversea will email the Future Cruise Credit, within 15 days, to the email address(es) of the guests and the travel advisor in the reservation.
  • The Future Cruise Credit is transferable to family and friends, and can be used partially and applied on more than one new booking.
  • If guests decide to forego the Future Cruise Credit, a cash refund options is also available.^
  • If guests booked Net Rates, then they will receive a 100% FCC. This applies for voyages cancelled in July 2020 forward.

EXCLUSIVE VENETIAN SOCIETY CRUISE DAYS: On voyages cancelled by Silversea due to Covid-19 from March 1, 2020 onward Venetian Society members will accumulate VS days on the cancelled voyage as well as on the new booked with the FCC. ^^

WHAT THIS MEANS TO YOUR COMMISSION:

For commission related questions, please visit the Trade Portal My.Silversea.com, Communications tab.

PLEASE REFER TO OUR F.A.Q. HERE

Should you have any questions or concerns, please do not hesitate to contact your local Sales Reservations department.


TERMS & CONDITIONS
Cruise with Confidence applies to all FIT and Group Bookings. All cruises, including Grand Voyage Q1 2021. It does not apply to Chartered & Incentive sailings. In the case clients booked via a Tour Operator (Net Rates), they will have to first check the Tour Operator’s T&Cs. In the case that Silversea will issue an FCC for Tour Operator bookings, this would only be for the net cruise part of the booking.
About Group bookings: Tour Conductors are NOT protected in case of cancellations.

Silversea reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability. Offer can be withdrawn without notice.

* FUTURE CRUISE CREDIT (FCC)

FCC has 2 years of validity from the issuing date. Any booking made using the FCC must be made prior to the expiry date above and the voyage must commence no later than one year after the expiry date. The FCC has no cash value and will be forfeited if not used prior to the expiration date.

FCC will be issued in the amount of the booking value paid. Booking value refers to the cruise fare plus any other item purchased via Silversea such as air upgrades, deviations, transfers, insurance, hotel, land tours, pre, post and tours. The FCC issued will be net of any penalties imposed to Silversea by these suppliers.

Cruises cancelled by Silversea: The FCC is computed on what has been paid on the day the cancellation is communicated by Silversea; NO additional payment will be accepted on cruises that Silversea has already announced to be cancelled.

The FCC can be applied towards land programs, hotels, air and other non-cruise components of the new booking, excluding Insurance. Ad hoc exceptions can be evaluated by Silversea.

For Net Rates, the FCC will be issued at 100% of what was paid.

The FCC can be moved voyage to voyage towards any other 2021 voyage.

If the value of this certificate is applied to a cruise fare of less than its assigned value, a new FCC for the remainder of the certificate's value will be issued subject to the same terms and conditions as stated herein. Once applied toward future cruise(s), the FCC will be rendered null and void.

The FCC will be honored in the name(s) of the Guest(s) included on the FCC, or as a one-time exception the FCC can be transferred with a notarized letter from the FCC holder, naming the friend(s)/relative(s) the Credit is being transferred to.

The FCC cannot be used for a past booking, partially paid existing bookings or a booking that has been paid in full. It must be used for new bookings only.

If guests have an FCC that was applied to the cancelled booking, this FCC will be reinstated with the previous amount used with the original expiration date, or extend the expiration date to 31 December 2021, whichever is further out. Once re-activated, it can be combined with the Cruise with Confidence FCC on the new booking. Commissions will only be protected on the originally cancelled voyage and the FCCs will not reduce the commission on the new voyage.

In case guests opt for an FCC, for cancellations of voyages sailing after 1 December 2020, they can switch it to a cash refund up until 31 May 2021. Should this happen, commission would be protected if the booking was paid in full.

FCC can be combined with current promotions, meaning the FCC can be applied towards a booking with a promotional pricing.

^^ The double Venetian Society Days promotion is only applicable to FCC offered as compensation for the cruise cancelled by Silversea. The guest will accumulate Venetian Society days of the original cancelled booking and the ones associated with the new booking. If subsequent cruises booked using the FCC from the first cancelled voyage also get cancelled, then that/those cruises DO NOT earn Venetian Society cruise days. Venetian Society cruise days are earned on the 1st cancelled cruise and on the last cruise where the original FCC is applied after that last cruise sails. It is combinable with all public fares and promotions excluding reduced rates and net deals. Only eligible for the Guests included in the original booking. If FCC is cancelled, and the guest opts for cash back instead, then the additional Venetian Society days will be removed.

Other restrictions may apply.

^ CASH REFUND

The cash refund of the booking cruise fare paid to be credited to the original method of payment could take up to 90 days but will typically be received within 30 to 45 days of guest’s request, due to exceptional workload Silversea is facing.
The refund of 3rd party items purchased via Silversea such as air upgrades, air deviation fees, transfers, insurance, hotel, land tours, pre/post and overlands will be net of any penalties assessed by the suppliers.

Regarding the refund of 3rd party items purchased independently such as such as air upgrades, deviations, transfers, insurance, hotel, land tours and pre and post and overland tours; please reach out to the airline carrier, tour operator, or hotel supplier/chain directly to discuss options.

In the case of sailings cancelled by Silversea, the refund of cancellation costs of any independent air arrangements will be evaluated upon presentation of the expenses to our guest relations department. Unless the refund has already been processed, clients can change their mind and ask for the FCC at any time. On all insurance items: no refunds allowed; guest should file a claim with the insurance company first, prior to any refund/FCC given.

Specific about insurance in the US market: AON & Allianz insurance policies are now fully refundable in the event that Silversea cancels the voyage and the guests active booking is thus cancelled due to our cruise cancellation.

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