SILVERSEA'S HEALTHY RETURN TO SAILING - CANADA, NEW ENGLAND AND ALASKA

At Silversea, our top priority has always been to safeguard the health and safety of our guests, crew, and the communities we visit. Partnering with leading medical experts and governmental authorities from around the world, the Royal Caribbean Group formed the Healthy Sail Panel to ensure that our guests can travel in luxury with unwavering confidence. Silversea Cruises has introduced a comprehensive, multi-layered set of science-backed protocol, which, informed and approved by the Healthy Sail Panel, will help to safeguard guests.

Silversea will continue to work closely with relevant governing bodies and health authorities to evolve its health and safety procedures, as new health recommendations are issued and as the fluid situation advances.

The protocol includes several areas of focus.

All updates will be published on this page as soon as the situation evolves.

AREAS OF FOCUS

Vaccination for all

All embarking crew and guests must be fully vaccinated against COVID-19. Now and for the immediate future, our health and safety protocols include the requirement for all guests and crew to be fully vaccinated against COVID-19, at least two weeks prior to sailing. Only guests with vaccines approved by the WHO will be permitted to board. A copy of the vaccination certificate must be uploaded to ‘My Silversea’. The vaccination certificate or printed copy must be shown during the check-in and embarkation process.

As the global travel landscape continues to evolve, we will require that each guest ensures their COVID-19 vaccination status is up to date for both their country of residence and the intended countries they plan to visit.

As your voyage will be embarking in or travelling through Canada, we are sharing Canada’s entry, embarkation, and vaccination requirements to help guide you in your preparations for travel.


Please note, with the uncertainty surrounding current travel regulations, this information might evolve by the time of your voyage, and it may change based on the cruising region of a particular itinerary. As well, please know that local regulations may require more stringent protocols (e.g. masks may be mandatory), in which case Silversea will comply with all local requirements and guidelines.

Whilst Silversea will facilitate entry into each port of call during each voyage, guests are responsible for complying with entry requirements for the country of embarkation, as well as the travel requirements affecting their return journeys.

Please make sure to contact your travel professional prior to departure to understand if new information is available. It is each guest’s responsibility to know and understand the protocols for each of the countries on their itinerary, including isolation and quarantine protocols.

ARRIVAL & ENTRY REQUIREMENTS

  • Canada requires all guests to be fully vaccinated against COVID-19 at least two weeks prior to arrival/entry into the country. For the country’s “Travel to Canada: Requirements for COVID-19 vaccinated travellers” please click here.
  • Please click here a list of approved vaccines in Canada.
  • A copy of your vaccination certificate must be uploaded to “My Silversea” in advance of your travels.
  • All guests must register their travels with Canada’s ArriveCAN found here.
    This must be done within 72 hours of embarkation for all voyages that start in or call to Canada.
    Once you have registered with ArriveCAN, Silversea recommends that you also print your receipt and take it with you when you travel. Whilst you will be able to access your ArriveCAN account via a smartphone, it is a good idea to travel with a printed copy as well.

PRE-EMBARKATION TESTING

  • All travellers embarking on a ship operating in Canadian waters (even if Canadian port/s are not the embarkation port) are required to provide the following test results regardless of their vaccination status:
    Evidence of a negative PCR test result conducted within 72 hours from embarkation, OR
    Evidence of a negative Antigen test conducted within 48 hours from embarkation.
  • The above testing requirements are applicable for all voyages embarking in a Canadian port AND for all Canadian ports visited during an itinerary (eg. Seward to Vancouver).
  • PLEASE NOTE: Silversea will not be providing pier-side testing for embarking guests; as such, it is imperative that all guests arrive to the pier with their individual negative test result. If guests arrive for embarkation without a valid negative test result, they will be denied boarding.
    If desired, guests can self-test at home. Guests must provide proof of a valid antigen negative test result performed within 48 hours of embarkation. The Certification must contain the guest’s name (as shown on the cruise ticket, as well as date of test, and result.)

  • For guests participating in a Pre- or Post-cruise Land Programme, Silversea will provide necessary testing if required.


EMBARKATION AND CHECK-IN PROCESS


Our check-in process has been relaxed and will be performed entirely shore-side, whilst embarkation will be staggered to ensure ample space for guests’ comfort and safety.

  • In order to complete our comprehensive sanitisation procedures and to best prepare for your journey on board, embarkation will start at 2pm and your suite will be ready to welcome you in superlative comfort at 4pm at the latest. Unfortunately, no guest will be allowed to embark before 2pm.

  • You can enjoy our onboard public areas from 2pm onwards whilst your suite is being prepared.

  • You will be welcomed in dedicated areas at various locations on the pier, where you will be required to present your proof of vaccination.

  • As a precautionary measure, you will undergo a pre-embarkation health screening, which will include a health questionnaire, and a touchless temperature check.


EMBARKATION WILL BE DENIED TO GUESTS WHO:

  • Arrive at the pier without a valid negative test result.
  • Are unable to provide proof of full vaccination, as per requirement stated here.
  • Have a temperature exceeding 38°C/100.4°F
  • Have symptoms of other COVID-19 symptoms detected during a secondary medical screening.
  • We deem, in our sole discretion, to be a close contact of any guest exhibiting symptoms of COVID-19, and who tests positive.


All positive cases and their travelling parties will be managed on a one-by-one basis with the local health authorities. This will be in accordance to the measures, which, depending on the case, might vary from self-isolation to hospitalization.

In case of denied boarding for COVID-19 reasons our Guest Relations team is at your disposal and can be reached at silvercare@silversea.com; or at the 24/7 global dedicated number: +1 954 713 40 50.

Following our COVID-19 protection policy, in case you would be denied boarding the team will arrange, in cooperation with local authorities, the necessary isolation followed by repatriation and a refund of the monies paid to Silversea.

Physical Distancing

Physical distancing amongst guests will no longer be required; although our crew will maintain this practice.

Thanks to the intimate size of our ships and the abundance of space enjoyed by our guests, our ships can guarantee physical distancing with only minor reconfigurations to onboard public areas.

Our flexible embarkation procedure will be further relaxed by the implementation of staggered check-in times at various locations on the pier. This will ensure space for every guest to embark in comfort and safety.

Exploration ashore

Guests wishing to go ashore will be able to experience each port either on Silversea’s shore excursions or, in destinations where permitted, independently, at their leisure—all whilst respecting local health and safety requirements, if and when applicable. Please be aware that some destinations in the world still do not allow independent shore excursions. Guests venturing ashore in select ports will only be able to do so on Silversea’s verified shore excursions. Due to regulations set out by the respective authorities, guests will not be permitted to go ashore independently in the destinations listed here. If guests decide to voluntarily leave the verified shore excursion group contravening local country regulations in these specific destinations, reboarding will be denied. All shore excursions will comply with Silversea’s health and safety measures. To better prepare for your journey with us, please book your shore excursions through My Silversea before your voyage. You are reminded to carry your vaccination certification with you when exploring each destination, as you may be required to present proof of vaccination to access restaurants, transportation, and local attractions.

Masks

The wearing of masks during the cruise will be at each guest’s discretion, with the exception of the casino, the theatre, and during muster drills where masks remain mandatory. Whilst we recognise that the wearing of a mask is a personal choice, we do strongly encourage our guests to wear a mask whilst indoors aboard ship, other than when actively eating or drinking, or when in the privacy of your suite. Note that the Staff and Crew aboard all our ships will continue to wear masks for the foreseeable future.

WHAT ELSE YOU NEED TO KNOW

Sanitation

Extensive cleaning and sanitation measures have been introduced to ensure the highest standards of cleanliness are met. These around the clock measures include constant sanitation of public and high-traffic areas. Suites will be disinfected twice daily. Departure terminals will be subject to continual disinfection on all surfaces both before and after embarkation. Where permitted, we will implement fogging to sanitise hard to reach and potentially hazardous areas.
Upon embarkation, guests will be provided with a portable sanitisation kit, which will include hospital grade hand sanitiser. Hand sanitising points will be placed in easily accessible and strategic points throughout the ship.

Enhanced Air Filtration

The highest grade of medical air filters (MERV 13 or HPA according to HVAC standards) have been installed on board our ships. On each of our ships, our HVAC systems supply fresh, filtered air from outdoors to all areas. This continual intake of fresh air means old air is replaced, with a full total air change per hour - well above the minimum required.

Medical Facilities & Expert Response

Our high-quality onboard medical care is stronger than ever, with enlarged teams of doctors and/or nurses on each ship, as well as state-of-the-art equipment enhancements. Additionally, all ships have been appointed with an Infection Control Officer. This person is responsible for ensuring that all enhanced sanitary measures are met. Our multi-level COVID-19 Expert Response Plan has been developed and approved by the Healthy Sail Panel to contain an outbreak if a positive case is confirmed. These protocols include tracing methods and notification of those who may have been exposed, as well as dedicated isolation and quarantine areas.

BOOKING WITH CONFIDENCE

Covid-19 Protections

Should authorities in a guest’s country of residence prohibit travel, or should a guest or a member of their travelling party test positive for COVID-19 within 30 days of embarkation, the guest will be able to convert their booking into a 100% Future Cruise Credit or receive a 100% refund for the total booking amount. Click here for more information.

Safe, Timely Return Home

Silversea has developed a robust repatriation plan should any guest or crew member fall ill with COVID-19 while on board one of our ships. We have worked closely with local authorities to ensure that immediate medical attention is provided should the need arise, and have strengthened and upgraded our telemedicine consultations. Silversea will cover COVID-19-related expenses for onboard medical and repatriation costs.