All embarking crew and guests must be fully vaccinated against COVID-19. Now and for the immediate future, our health and safety protocols include the requirement for all guests and crew to be fully vaccinated against COVID-19, at least two weeks prior to sailing. Only guests with vaccines approved by the WHO will be permitted to board. A copy of the vaccination certificate must be uploaded to ‘My Silversea’. The vaccination certificate or printed copy must be shown during the check-in and embarkation process.
As the global travel landscape continues to evolve, we will require that each guest ensures their COVID-19 vaccination status is up to date for both their country of residence and the intended countries they plan to visit.
As your voyage will be embarking in or travelling through Canada, we are sharing Canada’s entry, embarkation, and vaccination requirements to help guide you in your preparations for travel.
Please note, with the uncertainty surrounding current travel regulations, this information might evolve by the time of your voyage, and it may change based on the cruising region of a particular itinerary. As well, please know that local regulations may require more stringent protocols (e.g. masks may be mandatory), in which case Silversea will comply with all local requirements and guidelines.
Whilst Silversea will facilitate entry into each port of call during each voyage, guests are responsible for complying with entry requirements for the country of embarkation, as well as the travel requirements affecting their return journeys.
Please make sure to contact your travel professional prior to departure to understand if new information is available. It is each guest’s responsibility to know and understand the protocols for each of the countries on their itinerary, including isolation and quarantine protocols.
ARRIVAL & ENTRY REQUIREMENTS
- Canada requires all guests to be fully vaccinated against COVID-19 at least two weeks prior to arrival/entry into the country. For the country’s “Travel to Canada: Requirements for COVID-19 vaccinated travellers” please click here.
- Please click here a list of approved vaccines in Canada.
- A copy of your vaccination certificate must be uploaded to “My Silversea” in advance of your travels.
- All guests must register their travels with Canada’s ArriveCAN found here.
This must be done within 72 hours of embarkation for all voyages that start in or call to Canada.
Once you have registered with ArriveCAN, Silversea recommends that you also print your receipt and take it with you when you travel. Whilst you will be able to access your ArriveCAN account via a smartphone, it is a good idea to travel with a printed copy as well.
- All travellers embarking on a ship operating in Canadian waters (even if Canadian port/s are not the embarkation port) are required to provide the following test results regardless of their vaccination status:
Evidence of a negative PCR test result conducted within 72 hours from embarkation, OR
Evidence of a negative Antigen test conducted within 48 hours from embarkation.
- The above testing requirements are applicable for all voyages embarking in a Canadian port AND for all Canadian ports visited during an itinerary (eg. Seward to Vancouver).
- PLEASE NOTE: Silversea will not be providing pier-side testing for embarking guests; as such, it is imperative that all guests arrive to the pier with their individual negative test result. If guests arrive for embarkation without a valid negative test result, they will be denied boarding.
If desired, guests can self-test at home. Guests must provide proof of a valid antigen negative test result performed within 48 hours of embarkation. The Certification must contain the guest’s name (as shown on the cruise ticket, as well as date of test, and result.)
- For guests participating in a Pre- or Post-cruise Land Programme, Silversea will provide necessary testing if required.
EMBARKATION AND CHECK-IN PROCESS
Our check-in process has been relaxed and will be performed entirely shore-side, whilst embarkation will be staggered to ensure ample space for guests’ comfort and safety.
- In order to complete our comprehensive sanitisation procedures and to best prepare for your journey on board, embarkation will start at 2pm and your suite will be ready to welcome you in superlative comfort at 4pm at the latest. Unfortunately, no guest will be allowed to embark before 2pm.
- You can enjoy our onboard public areas from 2pm onwards whilst your suite is being prepared.
- You will be welcomed in dedicated areas at various locations on the pier, where you will be required to present your proof of vaccination.
- As a precautionary measure, you will undergo a pre-embarkation health screening, which will include a health questionnaire, and a touchless temperature check.
EMBARKATION WILL BE DENIED TO GUESTS WHO:
- Arrive at the pier without a valid negative test result.
- Are unable to provide proof of full vaccination, as per requirement stated here.
- Have a temperature exceeding 38°C/100.4°F
- Have symptoms of other COVID-19 symptoms detected during a secondary medical screening.
- We deem, in our sole discretion, to be a close contact of any guest exhibiting symptoms of COVID-19, and who tests positive.
All positive cases and their travelling parties will be managed on a one-by-one basis with the local health authorities. This will be in accordance to the measures, which, depending on the case, might vary from self-isolation to hospitalization.
In case of denied boarding for COVID-19 reasons our Guest Relations team is at your disposal and can be reached at firstname.lastname@example.org; or at the 24/7 global dedicated number: +1 954 713 40 50.
Following our COVID-19 protection policy, in case you would be denied boarding the team will arrange, in cooperation with local authorities, the necessary isolation followed by repatriation and a refund of the monies paid to Silversea.