Global Purchase Terms and Conditions

GLOBAL PURCHASE TERMS AND CONDITIONS

PLEASE READ THESE PURCHASE TERMS AND CONDITIONS CAREFULLY AS THEY ARE LEGALLY BINDING UPON YOU. THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND OBLIGATIONS, AS WELLAS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. THIS CONTRACT CONTAINS SUBSTANTIAL PENALTIES FOR CANCELLATION AS WELL AS CERTAIN LIMITATIONS OF LIABILITY WHICH MAY AFFECT YOU.

THE PARTIES TO THIS CONTRACT ARE YOURSELF (THE “GUEST”) AND/OR OTHERS FOR WHOM YOU ARE ACTING(COLLECTIVELY, “YOU” OR “YOUR”) AND SILVERSEA CRUISES LTD. AND ANY OF ITS AFFILIATES AND SUBSIDIARIES, INCLUDING BUT NOT LIMITED TO, ROYAL CARIBBEAN CRUISES LTD., CELEBRITY CRUISES INC., RCL CRUISES LTD., AND SILVERSEA CRUISES (UK) LTD. (“WE,” “US,” “OUR,” “OURSELVES,” “CRUISE LINE,” OR “ROYAL CARIBBEAN GROUP).”

YOU AGREE THAT PASSAGE ON ANY VESSEL AND THE PURCHASE OF ANY GOOD OR SERVICES EITHER ON THE VESSELOR THROUGH ROYAL CARIBBEAN GROUP AND/OR ITS AFFILIATES AS DEFINED ABOVE IS GOVERNED BY AND SUBJECT TOTHE TERMS AND CONDITIONS OF THE BOOKING TERMS AND CONDITIONS OR CRUISE/CRUISETOUR TICKET CONTRACTAPPLICABLE TO YOUR BOOKING (“CRUISE TERMS”) AND THESE PURCHASE TERMS AND CONDITIONS.

THE CRUISE TERMS AND THESE PURCHASE TERMS AND CONDITIONS WHERE APPLICABLE LIMIT YOUR RIGHTS AND ALSO SET FORTH LIMITATIONS ON THE TIME FRAMES IN WHICH CLAIMS MAY BE MADE AND SUITS MAY BE FILED AGAINST A PARTICULAR VESSEL, ITS OWNERS, OPERATORS, AGENTS AND VARIOUS OTHER THIRD-PARTY PROVIDERS. IT IS IMPORTANT THAT YOU READ ALL OF THE TERMS AND CONDITIONS OF THE APPLICABLE CRUISE TERMS WHICH ARE INCORPORATED IN AND MADE A PART OF THIS CONTRACT. IN THE EVENT OF ANY CONFLICT OR INCONSISTENCY BETWEEN THESE PURCHASE TERMS AND CONDITIONS, AND THE APPLICABLE CRUISE TERMS, THE CRUISE TERMS SHALL SUPERSEDE AND PREVAIL.

DISPUTE RESOLUTION: YOU AGREE THAT ANY AND ALL DISPUTES AND MATTERS WHATSOEVER YOU HAVE OR MAY HAVE WITH ROYAL CARIBBEAN GROUP AND/OR ITS AFFILIATES SHALL BE SUBJECT TO THE VENUE, JURISDICTION, CHOICE OF LAW, TIME LIMIT, AND DISPUTE RESOLUTION PROVISIONS CONTAINED IN THE APPLICABLE CRUISE TERMS.

BY PURCHASING OR PLACING AN ORDER FOR PRODUCTS OR SERVICES PRE-CRUISE, ONBOARD ON THE VESSEL, THROUGH THE PLAN MY CRUISE PLATFORM, OR OTHERWISE THROUGH ROYAL CARIBBEAN GROUP AND/OR ITS AFFILIATES AS DEFINED ABOVE, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS. YOU MAY NOT ORDER OR OBTAIN PRODUCTS OR SERVICES IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGETO FORM A BINDING CONTRACT OR (C) ARE PROHIBITED FROM ACCESSING OR USING THE WEBSITE OR ANY OF THE WEBSITE’S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.

These Global Purchase terms and conditions (hereinafter referred to as “Terms”) apply to the purchase and sale of products and services, including, but not limited to products and services sold or purchased pre-cruise, onboard the vessel, or through the Plan MyCruise platform, whether accessed through a web browser, a mobile device, a mobile application, or any other digital device (the “Site”). These Terms are subject to change without prior written notice at any time, in our sole discretion. You should review these Terms prior to purchasing any product or services.

In the event of any conflict between these Terms and the Terms of Use that apply generally to the use of Royal Caribbean Group websites, these Terms shall prevail or supersede.

1. Order Acceptance.

You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept orders at our sole discretion, even, where applicable, after we send you a confirmation email with your order number and details of the items you have ordered. For example, we may reject your order for a beverage package because in certain jurisdictions it is an offense to purchase or attempt to purchase alcohol if you are under the age of 18. Because we are committed to upholding our legal obligations, your purchase and the physical distribution process thereof may be subject to additional verification steps (e.g., requesting your date of birth when the order is placed, or asking for identification onboard our vessels prior to order fulfillment).

2. Prices, Promotional Onboard Credits, and Payment Terms.

All prices, discounts, and promotions posted on the Site are stated in United States Dollars (USD) only, unless expressly indicated otherwise.

Prices posted on the Site may be different than the prices offered or displayed in person, onboard our vessels, by our travel partners, or tour operators. All prices, discounts, and promotions posted on the Site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email, where applicable. Price changes will only apply to orders placed after such changes. In certain jurisdictions applicable law requires mandatory charges and fees to be included in the advertised price. To the extent the advertised price of a product does not include mandatory charges or fees, all such charges and fees will be itemized and displayed in your shopping cart and added to your total as part of your purchase. Unless otherwise advertised, gratuities are already included for most onboard purchases. For spa services, gratuities are optional but recommended. Guests who wish to modify gratuity charges may do so prior to the end of the voyage by contacting the Guest Relations team onboard. We strive to display accurate price information, however we may, on occasion, make inadvertent typographical errors, inaccuracies or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.

We may display from time-to-time promotions on the Site that may affect pricing. If there is a conflict between a commercial term for promotion and these Terms, the promotional terms will govern. Otherwise, the legal terms and conditions in these Terms shall prevail.

Any Promotional Onboard Credit (Promotional OBC) will be shown in USD. Promotional OBC may be complemented with a cash payment via credit or debit card where the value of the Promotional OBC does not cover the cost of any amenities to be purchased. Any unused Promotional OBC will expire at 10 pm on the final night of sailing. Promotional OBC cannot be exchanged for cash and is non-refundable. Changes made to cruise bookings may invalidate or reduce Promotional OBC entitlement.

If your booking includes a credit for shore excursions, the amount will appear in MySilversea and may be applied toward any excursions offered during your voyage. The credit is valid only for your purchased cruise and will expire at the end of the sailing if unused. Credits apply only to certain categories of excursions, as determined in Silversea’s sole discretion.

Credits are not redeemable for cash, non-transferable with different guests, nor are they refundable under any circumstances, including, without limitation, cancellations resulting from failure to meet minimum participation requirements, operational considerations, or service interruptions.

Excursions may be reserved in MySilversea up to two (2) days before departure. Applicable terms and conditions for shore excursion products can be found at MySilversea, and are subject to change. Payment must be received in full before your order is accepted.

Payment may be made using Mastercard, Visa or American Express credit cards. You represent and warrant that (i) the credit card information you supply to us is true, correct and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including gratuities and all applicable taxes, if any, regardless of the amount quoted at the time of your order.

3. Product Descriptions.

Each Product purchased is sold subject to its Product Description which may set out additional Specific Terms related to that Product including, without limitation, terms and conditions concerning the products.

We will take all reasonable care to ensure that all details, descriptions, and prices of Products appearing on the Site are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Site as up to date as possible, the information including Product Descriptions appearing on the Site at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

4. Shore Excursions Terms & Conditions and LIMITATION OF LIABILITY

Prices of Shore Excursions include local transportation, such as motor coaches, limousines, taxis, and boats (unless otherwise indicated in the excursion description). Meals and/or beverages are only provided when specified in the excursion description. Snorkeling, scuba, and golf tours only include the equipment specified as part of the price. All prices are subject to change without prior notice until the ticket is purchased.

The arrangements set forth on the brochure, electronic receipt, or ticket for transportations, excursions, ground tours, restaurants, or similar activities or services are made solely for your convenience and are at your risk. The providers of such services are independent contractors and are not acting agents or representatives of Royal Caribbean Group. Shore Excursions are operated by independent contractors and tickets are sold by Royal Caribbean Group as a convenience to guests only. ROYAL CARIBBEAN GROUP, ITS EMPLOYEES AND AGENTS ARE IN NO WAY RESPONSIBLE FOR THE PERFORMANCE OF THE EXCURSION AND GUESTS PARTICIPATE IN ANY ACTIVITIES OFFERED BY THE SHORE EXCURSION AT THEIR OWN RISK. ROYAL CARIBBEAN GROUP DOES NOT UNDERTAKE TO SUPERVISE OR CONTROL THE SHORE EXCURSION OPERATORS OR THEIR EMPLOYEES, NORDO WE MAINTAIN THEIR CONVEYANCES OF FACILITIES, AND MAKE NO REPRESENTATION, WHETHER EXPRESS OR IMPLIED, REGARDING THEIR SUITABILITY OR SAFETY. IN NO EVENT SHALL ROYAL CARIBBEAN GROUP OR ANY OF ITS AFFILIATES OR SUBSIDIARIES BE LIABLE FOR ANY LOSS, DELAY, DISAPPOINTMENT, DAMAGE, INJURY, DEATH, ACCIDENT, OR OTHER HARM TO YOU, WHICH OCCURS AS A RESULT OF ANY ACTS, OMISSIONS, OR NEGLIGENCE OF ANY OF THE SHORE EXCURSION OPERATORS OR OTHER INDEPENDENT CONTRACTORS. Guests are required to check with their personal doctor or the Shore Excursion operator concerning any pre-existing medical conditions which may be aggravated by participating in the activity.

Royal Caribbean Group reserves the right to verify eligibility upon arrival to the activity. Final meeting time and place will be indicated on your excursion confirmation or excursion ticket. In the unlikely event that your tour is significantly delayed, we will make all the arrangements for you to return to the ship at the earliest opportunity at no expense to you. See your travel advisor for additional terms and conditions applicable to your purchase of a Shore Excursion.

Shore Excursions are subject to cancellation or modification, depending on the number of guests participating. In the event of an excursion cancellation or modification, we will endeavor to provide advance notice to you. Certain tours have a minimum booking requirement or must be limited to a maximum number of participants. Not all excursions described on this website may be available during a particular sailing. Royal Caribbean Group reserves the right to cancel this ticket at any time and for any reason and its sole liability to the purchaser shall be to refund the equivalent of the unused portion thereof. In the event of cancellation or change in the services or activities by the service provider, Royal Caribbean Group shall have no liability whatsoever for any loss incurred by the purchaser by reason of such cancellation and any refund of the ticket price shall be subject to Royal Caribbean Group’s discretion.

Most Shore Excursions can be modified or cancelled without penalty up to 48 hours prior to the ship’s arrival in the corresponding port. If you cancel a Shore Excursion after the applicable deadline, the excursion will not be refundable.

Certain Shore Excursions (such as those involving flights, trains, special events, overnight stays, hotel accommodations, or Private Experiences) are subject to stricter cancellation terms. These may require cancellation up to 30 days prior to sailing or at the time of booking to avoid penalties. Specific conditions are detailed in the “Please Note” section of each tour description. Other restrictions may apply.

We reserve the right to cancel any Shore Excursion due to weather, operational reasons, or itinerary changes. In such cases, a full refund will be provided and credited to your onboard account.

Please Note: Any dispute or claim for injury, illness, or death arising out of participation in a shore excursion must be brought against the local shore excursion operator. However, if such dispute or claim is made against us, it must be brought in accordance with the law(s) which govern your Cruise Terms, and in the venue specified in your Cruise Terms which shall have sole jurisdiction over such dispute or claim.

5. Returns and Refunds.

Except for any products or services designated as final sale or non-refundable, we will refund your purchase price, less any applicable penalties or costs, in the manner outlined below. Date or time calculations for refund processing prior to your voyage are based on Eastern Standard Time; for refunds during your voyage, the applicable ship’s time governs.

WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED AS NON-REFUNDABLE

6. Warranties and Disclaimers.

We do not operate or control any of the shore excursion products or services offered by third-party tour operators and available on our Site. The availability of shore excursion products or services through our Site or other marketing channels or materials does not indicate an affiliation with or endorsement of any shore excursion product, service, or tour operator. Accordingly, we do not provide any warranties with respect to these products or services.

ALL PRODUCTS AND SERVICES OFFERED ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; (D)WARRANTY FOR SUITABILITY OR SAFETY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.

SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

YOU AFFIRM THAT WE SHALL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY BREACH OF WARRANTY CLAIMS

7. Limitation of Liability.

IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THESE TERMS, REGARDLESS OF (A)WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OFSUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.

OUR SOLE AND ENTIRE MAXIMUM LIABILITY UNDER THESE TERMS, FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS AND SERVICES YOU HAVE ORDERED. THIS LIMITATION OF LIABILITY IS NOT MEANT TO SUPPLANT, SUPERSEDE, OR OTHERWISE TAKE THE PLACE OF THE LIMITATION OF LIABILITY PROVISIONS PRESENT IN YOUR APPLICABLE CRUISE TERMS OR UNDER YOUR STATUTORY RIGHTS. TO THE EXTENT THIS SECTION CONFLICTS, CONTRADICTS, OR IS OTHERWISE IN CONFLICT WITH YOUR APPLICABLE CRUISE TERMS OR YOUR STATUTORY RIGHTS, THE CRUISE TERMS ORYOUR STATUTORY RIGHTS SHALL PREVAIL.

8. Goods Not for Resale or Export.

You represent and warrant that you are buying products or services for your own personal or household use only, and not for resale or export. If you are a travel agent or travel provider, you represent and warrant that you are buying products or services at your client’s and/or Guest’s request and solely for your client’s and/or Guest’s benefit, and not for resale, repackaging, or export.

9. Privacy.

We respect your privacy and are committed to protecting it. Our Privacy Policy, https://www.silversea.com/privacy-policy.html, governs the processing of all personal data collected from you in connection with your purchase of products or services. Please see our cookies policy. https://www.silversea.com/privacy-policy.html to learn more about what cookies we use, their nature, purpose, and related usage of your personal data on our Website.

10. Force Majeure and Acts of God.

We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, pandemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

11. Governing Law, Venue, and Jurisdiction.

All matters or disputes whatsoever, including those arising out of or relating to these Terms are governed by and construed in accordance with the governing law, venue, and jurisdiction provisions contained in your Cruise Terms.

12. Dispute Resolution and Binding Arbitration.

OTHER THAN CLAIMS FOR PERSONAL INJURY, ILLNESS, OR DEATH, PURSUANT TO THIS AGREEMENT, THE PARTIES AREAGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN ACLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOUWENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.

ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.

The arbitration will be held according to the jurisdiction, venue, dispute resolution, time limit, and choice of law provisions contained in your applicable Cruise Terms.

The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the agreement is void, voidable, or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.

You agree to an arbitration on an individual basis. In any dispute, NEITHER PARTY WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER, OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person’s claims and may not otherwise preside over any form of representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction as contained in your applicable Cruise Terms.

If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed, and the remaining arbitration terms will be enforced.

THIS DISPUTE RESOLUTION SECTION IS MEANT TO APPLY ONLY TO DISPUTES ARISING OUT OF OR RELATING TO THESE TERMS.