For US guests, Silversea makes available Silversea GuestCare® — an optional travel protection plan designed especially for Silversea guests.
The following information is a summary of GuestCare’s benefits and services and is subject to change. The policy provides limited benefits. It does not provide basic hospital, basic medical or major medical insurance. A brochure detailing the coverage terms and conditions, including the pre-existing condition exclusion and other applicable limitations, will be sent with your Pre-Cruise Packet prior to sailing. Each of the benefits is subject to the limits listed on the Schedule of Coverage as shown and is subject to change.
Download a pdf of Silversea GuestCare and review the terms, conditions and exclusions:
Trip Cancellation and Interruption Protection
Should you need to cancel or interrupt your cruise for covered reasons (such as an unforeseen medical condition affecting you, your travelling companion, or an immediate family member), you would be reimbursed for covered cancellation penalties and/or the value of the unused portion of your trip and other covered expenses, up to your full cruise vacation cost.
If your baggage or its contents were to be lost, stolen or damaged, you would be reimbursed for the cost of repair or replacement.
Baggage and Personal Effects Protection
Should you miss the departure of your cruise due to weather-related flight cancellations, equipment failure of an aircraft, or other covered reasons, you would be reimbursed for reasonable additional expenses for accommodations, meals and one-way economy transportation.
If your checked baggage were delayed for over 24 hours, the plan would reimburse you for your purchase of essential items.
Worldwide Travellers’ Assistance
GuestCare also provides a Travellers’ Assistance Hotline offering 24-hour-a-day, worldwide access to a broad range of services.
Accident and Sickness Medical Expenses and Emergency Evacuation
Should you experience a covered sickness or injury during your cruise vacation, you would be reimbursed for your covered medical expenses. In addition, GuestCare would also arrange for, and pay the cost of, emergency air or ground ambulance transportation in the event of a medical emergency. These are especially valuable benefits because Medicare and many private insurance policies generally do not cover medical expenses incurred overseas.
Coverage for Pre-Existing Conditions
Many travel insurance plans do not provide coverage to travelers who must cancel or interrupt their trip as the result of a medical condition that existed at the time the plan is purchased. Unlike those plans, Silversea has arranged for the Pre-Existing Condition Exclusion to be waived from the GuestCare plan, if the plan cost is paid no later than your final trip payment.
Purchasing the GuestCare Plan
The cost of this important protection will be conveniently added to your cruise invoice unless declined at time of booking or final payment. To receive this valuable protection, simply remit the amount indicated to your travel agent along with your cruise payment. The plan cost must be paid in order for the plan to be effective. For more information and applicable plan costs, please consult your travel professional or refer to the pamphlet in your Pre-Cruise Packet.
Silversea GuestCare Schedule of Coverage and Services
||Maximum Limit (Per Person)
Prices shown are in U.S. dollars.
Travel Arrangement Protection
|Total Cruise Vacation Cost*
Total Cruise Vacation Cost*
Accident Medical Expense
Sickness Medical Expense
Worldwide Travellers’ Assistance
CareFreeTM Travel Assistance
|Services provided by AXA Assistance, USA
*NOTE: Maximum Cruise Vacation Cost for World Cruise 2013 or World Cruise 2014 may not exceed $70,000 per guest ($140,000 for single suite occupancy). For all other cruises, the maximum Cruise Vacation Cost may not exceed $50,000 per guest ($100,000 for single suite occupancy).
GuestCare travel insurance is underwritten by: Stonebridge Casualty Insurance Company, Columbus, OH; NAIC #10952, a Transamerica company, (all states except as otherwise noted) under Policy/Certificate Form series TAHC5000. In CA, CT, HI, NE, NH, PA, TN and TX Policy/Certificate Form series TAHC5100 and TAHC5200, In IL, IN, KS, LA, OR, VT, WA and WY Policy Form #’s TAHC5100IPS and TAHC5200IPS. Certain coverages are under series TAHC6000 and TAHC7000.
Assistance services are provided by AXA Assistance, USA.
This program was designed and is administered by Aon Affinity Berkely Travel.
Aon Affinity, is the brand name for the brokerage and program administration operations of Affinity Insurance Services, Inc.; (AR 244489); in CA, MN & OK , AIS Affinity Insurance Agency, Inc. (CA 0795465); in CA, Aon Affinity Insurance Services, Inc., (0G94493), Aon Direct Insurance Administrators and Berkely Insurance Agency and in NY and NH, AIS Affinity Insurance Agency. Affinity Insurance Services is acting as a Managing General Agent as that term is defined in section 626.015(14) of the Florida Insurance Code. As an MGA we are acting on behalf of our carrier partner.
This plan provides cancellation coverage for your trip and other insurance coverages that apply only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker.