Silver Discoverer Terms & Conditions
IMPORTANT NOTICE – PLEASE READ
Terms and Conditions apply to Silver Discoverer only. Any and all information contained on the website is in effect at the time of publication and is subject to change at any time. Information contained on this website does not form part of any offer or contract.
The transportation of guests and baggage on Silversea vessels is provided solely by Silversea and is governed by the terms and conditions printed on the Passage Contract. The terms and conditions of the Passage Contract will apply to persons who have booked a cruise regardless of whether or not they have embarked the vessel. Please read your Passage Contract carefully. To the extent that any of the information on the website conflicts with the terms of the Passage Contract, the terms and conditions contained in the Passage Contract shall control.
Itinerary arrival and departure times are always subject to change without notice. Silversea reserves the right to cancel, alter, advance, postpone or substitute any scheduled sailing or itinerary, substitute another vessel for the scheduled ship, or substitute or cancel scheduled ports of call, which, in its sole judgment and discretion, is justified for any reason, and to do so without liability for any loss whatsoever to guests as a result of said change(s). Additionally, Silversea reserves the right to cancel reservations and bookings in the event of a full-ship charter, whether or not a deposit or full payment has been received, and in such event, Silversea's only liability will be to refund to the guest the amount it has received.
Silversea makes arrangements for transportation, other than ocean passage, only as a booking agent. Silversea's responsibility does not extend beyond the vessel. In arranging for the transportation of guests to and from the ship, Silversea does so with independent contractors. Silversea is not responsible for incidents such as airline cancellations, re-routings or any disruption of scheduled services or accommodation, or lost luggage.
All schedules, fares, and terms and conditions listed on this website are effective as of September 2013 and supersede any schedules, prices, and terms and conditions previously published.
All fares indicated on this website including land, air and hotel, are capacity controlled, subject to change at any time without notice and do not guarantee availability. Special savings programmes are all subject to change and / or cancellation without notice.
Travel documents will not be dispatched until full and final payment and passenger contact information has been received by Silversea and cleared. For purposes of this Agreement, contact information shall mean a passenger's full name, passport number, address, birth date, telephone number (land and mobile), electronic mail address and emergency contact information and any other information as requested by Silversea. Silversea must be able to reach each passenger's emergency contact at any time of day. Silversea must, therefore, be provided with all information to allow Silversea to do so (such information should include the name, address, electronic mail address (if available) and phone number (including a mobile phone number if available) of a parent, guardian, spouse, domestic partner, or other person to contact in the event of an emergency. No passenger will be allowed to embark a Silversea vessel unless Silversea has received all of the contact information. Should Silversea determine that any of the contact information provided is incorrect, passenger may be asked to disembark the voyage.
Silversea will not make a refund or otherwise be liable to passengers who are denied boarding or disembarked.
2014 cruise fares cover certain shipboard services including: suite accommodations, onboard meals and entertainment, gratuities aboard ship (except spa), complimentary beverages aboard ship (including select wines, champagnes, spirits, soda, water and coffee). All fares are quoted in United States dollars, are per guest and based on double occupancy.
Not included in your cruise fare are: airfare, hotel accommodations, transfers and luggage handling, optional shore excursions, park entrance fees, immigration fees, meals ashore, fuel surcharges, accommodations whilst ashore, laundry or valet services, purchases from the ship boutiques or any item or service of a personal nature such as medical care, massages, spa treatments, hair styling and manicures. Some champagne, premium wine and spirit selections, caviar, cigarettes and cigars are not included in your fare and may not be available at all times.
Silver Discoverer AIR CHARTER PACKAGES
To facilitate travel to certain remote embarkation/debarkation ports it may become mandatory for guests to purchase the Silver Discoverer air charter package. If the Silver Discoverer air charter package is required, the charter flight will be in economy class and will include the transfers from the airport to ship and ship to the airport. Silversea will make the final determination of the necessity of a charter flight 120 days prior to the voyage departure date.
For Silver Discoverer voyages embarking and/or disembarking in Koror, Palau, guests are required to purchase Silversea's Air Charter Package for an additional charge. Air charter packages for voyages embarking and/or disembarking in Koror, Palau include Economy Class charter air service between Manila (or other gateway city as designated by Silversea) and Koror plus applicable transfers in Koror. Purchase of the Air Charter package is required regardless of utilisaton, may only be cancelled upon complete cancellation of the cruise reservation, and is 100% non-refundable 60-0 days prior to the initial sailing date.
SILVER SKY® AIR PROGRAMME
The Silver Sky® Air Programme is offered from select US and Canadian gateways.
Silversea's ability to offer air service from specific gateway cities is limited to airline scheduling and the availability of negotiated airfares. Airfares negotiated by Silversea limit your ability to exchange, endorse or make changes to air tickets. Silversea reserves the right to select the air carrier, routing and layover city if necessary and reserves the right to substitute charter flights for scheduled service and scheduled service for charter flights. Airfares may be revised upwards or downwards at any time prior to flight confirmation, are limited to certain classes of service as specified by each airline partner contract, are subject to availability and may not apply during holiday periods. Business and First Class upgrades are guaranteed on the international / transoceanic flights only and subject to availability of select carriers. In providing air arrangements, Silversea acts only as an agent on the guest's behalf and does not operate, control or supervise any airline and will not be held responsible for carriers failing to meet schedules whether or not air schedules / tickets were issued by Silversea. Silversea reserves the right to change inclusive items as needed including private versus group transfer, and any other item that may be designated as part of a Silver Sky® Air Programme package. Final payment and completed guest information is due prior to ticket issuance and release of documents. Silversea reserves the right to modify the Silver Sky® Air Programme procedures and fees at any time without notice. Guests are strongly advised to purchase travel insurance.
Silversea's standard air package is referred to as the Air / Sea Package and includes roundtrip Economy Class air and transfers between airport / pier on days of embark / debark. Guests opting to add a Silver Shore Simply Hotel will receive a transfer between the Simply Hotel and pier in lieu of the airport-to-pier transfer already included in the Air / Sea Package. Transfer between airport and Simply Hotel is not included, but available for purchase through Silversea's Reservations Department. Note: Due to limited air availability and / or airline schedule changes, guests may be required to purchase a pre- and / or post-cruise hotel stay (or dayroom) plus applicable transfers in conjunction with their confirmed air schedule. Silversea is available to assist with these arrangements. Additional costs are the sole responsibility of the guest. Guests opting to independently purchase hotel arrangements forfeit the applicable transfer(s) included in the Air / Sea Package and will be required to confirm their own transfer arrangements. When Silversea has determined that a dayroom or overnight may be required due to possible conflicts between flight arrival / departure and scheduled embark / debark, Silversea's Air Package Plus will apply and, for an additional charge, a Silver Shore Simply Hotel will automatically be added to the booking as an optional component. Silversea's Air Package Plus includes roundtrip Economy Class Air and applicable transfers between airport / hotel and hotel / pier. Guests opting to cancel the Simply Hotel reservation must email their request to Silversea Concierge at SilverSky@silversea.com. Guests deviating from the pre-determined travel dates and / or original air schedule or cancelling their Simply Hotel reservation may incur an administrative fee as well as deviation charges and hotel penalties, if applicable. Guests opting to independently purchase hotel arrangements forfeit the applicable transfer(s) included in the Air Package Plus and will be required to confirm their own transfer arrangements. Note: Guests are at all times responsible for additional costs incurred when purchasing additional nights, early check-in, late check-out, room upgrades, meals, additional ground transportation, etc. The Air / Sea Package or the Air Package Plus shall be collectively referred to herein as the "Air / Sea Package(s)".
Silversea reserves the right to request full payment of the Air / Sea Package fare at anytime prior to cruise departure. Once airline tickets are issued, or within 120 days of scheduled departure, penalties apply for cancellation. Requested changes to confirmed air schedules at any time prior to departure will incur fees and charges as the airline supplier may impose and any additional air costs associated with the confirmed changes to travel dates, flight schedules and / or airlines ("Deviation Charges") will be the responsibility of the guests and relevant fees will be applied to the guest's booking.
Guests are required to send their detailed deviation request in writing to Silversea Air Department at SilverSky@silversea.com. Responses are generated within approximately 72 business hours. Administrative Fees and Deviation Charges are non-commissionable.
Air flights cannot be booked until Silversea is in receipt of full passport details including but not limited to: passport number, expiration date, gender, date of birth, nationality, residential address, destination address and guest's name as it appears on their passport. Name changes are not allowed after initial confirmation without forfeiting the air schedule, the airline tickets if issued, and any seats if pre-assigned. Payment of additional costs incurred for changing a name on an airline reservation / ticket will be the sole responsibility of the guest, regardless of Air / Sea Package booked. This information is required at the time of booking the Air / Sea Package. Failure to provide this information as required may result in complete cancellation of air schedules. Silversea cannot guarantee the re-booking of the original air schedule if cancelled, and additional airline fees / penalties may be assessed. Airline tickets and cruise documents will not be released until required information and additional payment is provided in full to Silversea. Silversea is unable to provide air flights to unaccompanied minors, defined as children under the age of 18.
As a courtesy, Silversea Air Department will send a generic request to the airline(s) for pre-assigned seats. This is strictly a courtesy and Silversea is not responsible for changes or cancellation of pre-assigned seats prior to flight departure, for any reason. Guests are advised to contact the airline(s) directly to confirm and / or change pre-assigned seating.
Other requests such as adding frequent flyer numbers and requesting special meals or wheelchair assistance must be requested directly with the airline(s). Guests are, at all times, responsible for paying all service fees imposed by the airline(s). Airline service charges are, at all times, non-refundable. Some airlines restrict the accumulation and / or use of frequent flyer miles in conjunction with fares used by Silversea. Please note that each guest is fully responsible for any / all baggage fees that may be imposed by the airline(s).
Guests are required to review their Silversea invoice in detail to ensure accuracy of all items including guest names, confirmed class of service and fare, and any other information that may affect guest's airline reservation. Discrepancies must be brought to Silversea's attention immediately and prior to ticket issuance. Discrepancies brought to Silversea's attention after ticket issuance will result in full forfeiture of the original airfare paid and guest(s) will be required to pay applicable penalties prior to Silversea issuing replacement ticket(s). Silversea issues airline tickets within 90 days of sailing and only after final payment has been received. Due to the fact that airlines change their schedules often, guests are urged to review their flight details upon receiving their electronic ticket receipt, and should also contact the airline(s) directly at least 72 hours in advance to reconfirm flight schedules and baggage allowance / fees.
From time to time, Silversea will contract for charter air service with the airline(s) directly. Charter service is in Economy Class, unless otherwise specified. Full flight details may not be available in advance of final documentation. Advance seat assignments for charter flights are pre-assigned prior to flight departure and many times, due to capacity / system constraints, changes cannot be accommodated at the airport. Luggage restrictions apply.
SILVER SHORE HOTEL, GRANDE HOTEL & LAND ADVENTURES
Silver Shore Hotel Programme and the Silver Shore Grande Hotel Programme (the "Hotel Programme(s)") and / or Land Adventures include accommodation at a deluxe hotel unless otherwise noted. The Silver Shore Hotel Programme includes one-night, standard room accommodation, and breakfast. Transfers are not included. The Silver Shore Grande Hotel Programme includes one night accommodation, a full breakfast and private transfer between airport and hotel. All fares listed for the Hotel Programmes and Land Adventures are per guest, based on double occupancy. Single accommodation is available for an additional charge. Silversea reserves the right to substitute hotel selection and provide transfers and porterage as applicable. All Land Adventures require a minimum number of participants in order to operate as described. If this minimum number is not met, Silversea reserves the right to offer the programme at a different rate based on private arrangements, or to cancel the specific departure. Silversea's published cruise cancellation policy will remain in effect. All Hotel Programme and Land Adventure fares are subject to change and not guaranteed until payment is received in full by Silversea.
SILVER SHORE CONCIERGE
When utilising this optional service, a charge of $100 per port will apply. This non-refundable charge will be credited to the cost of your final arrangements.
SINGLE AND THIRD GUESTS
A limited number of suites are available for purchase on a single or third guest occupancy basis. The supplement for single occupancy ranges from 125% – 200% above the double occupancy fare, depending upon the voyage and suite selected. Contact Silversea for details. Suites 310, 601, 602, 603 and 604 have 3rd guest capacity. Fares and supplements are subject to change without notice based on availability.
SILVER PRIVILEGE FARES
All Silver Privilege Fares shown are cruise-only, in United States dollars, per guest, based on double-occupancy. Fares are capacity controlled, and subject to change at any time without notice. Availability of all suite categories cannot be guaranteed. Fares for single guests are available upon request. Additional restrictions may apply.
SILVERSEA FARE GUARANTEE PROGRAMME
Guests will be eligible for reimbursement if the Silver Privilege Fare for their particular voyage and suite category is reduced after they have made a booking and deposit with Silversea and Silversea has received their written request for a fare adjustment prior to their sailing date. Requests for reimbursement received on or after the sailing date will be denied. Reimbursement provided under this guarantee will be in the form of a shipboard credit, suite upgrade, future cruise credit, fare reduction or other method. Silversea reserves the sole right to determine the method of reimbursement made to guests. The amount of reimbursement the guests receive will be determined by the difference between the Silver Privilege Fare actually paid by the guest and the Silver Privilege Fare displayed on silversea.com the day the request is received by Silversea.
VENETIAN SOCIETY (VS) SAVINGS
On select voyages, past guests of Silversea save an additional percentage as indicated by voyage. Savings are capacity controlled, subject to availability and may change at any time without notice.
EXTENDED VOYAGE SAVINGS (EVS)
Combine two or more consecutive voyages and save up to 10% on each voyage selected. Savings may vary by voyage and are subject to change or withdrawal without notice. Savings are applicable to full published voyages, but not to segments of the same voyage. Contact your travel agent or Silversea for applicable savings. Other restrictions
Guests on board save up to 5% off future voyages when booked whilst sailing. Extended Voyage Savings, Venetian Society Savings and Onboard Savings are applied sequentially to Silver Privilege Fares and may not be combined with other promotional offers. Savings programmes do not apply to Silver Sky® Air Programme fares, Hotel Programmes or Land Adventures.
Travel agents are considered to be the agent of guest and not of Silversea. Silversea is not liable for any representation, act or omission of guest's travel agent. Guests's cruise fare is not considered paid until Silversea receives full payment, and the amount thereof is subject to change at any time prior to Silversea's receipt of payment. Guest shall at all times remain liable to Silversea for the price of passage. Silversea reserves the right to refuse embarkation if all charges and surcharges have not been paid in advance of departure.
UNSCHEDULED EMBARKATION / DISEMBARKATION
International cabotage laws may prohibit guests from embarking or disembarking their voyage in any port except the main scheduled embarkation and disembarkation ports. Only those guests with a medical emergency may be allowed to embark or disembark the vessel at an unscheduled embark / disembark port. If an unscheduled embarkation or disembarkation is permitted as a result of an emergency, those guests may incur additional charges intended to cover any fine or penalty levied against Silversea and any other additional costs. Such additional costs will be added to the guests' onboard account prior to disembarking.
To reserve your Silversea cruise, a 25% deposit of the total cruise fare is required within seven days of booking or sooner, depending on voyage and time of booking. Full payment is due no later than 120 days prior to departure. Guests will not be permitted to change travel agents once final payment has been received by Silversea. Final documentation will be issued after receipt of final payment and approximately 30 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date, and are guaranteed only when paid in full 120 days prior to sailing. Reservations made within 120 days of sailing require full payment within seven days of booking or sooner, as specified by Silversea. Payments may be made by cash, traveller's cheque (USD funds), or by VISA®, MasterCard® or American Express® credit cards.
If you find it necessary to cancel your reservation or any component thereof, you or your travel agent are required to contact the Silversea Reservations Department by telephone as well as submit your cancellation in writing. If your cancellation request is received more than 120 days prior to your initial sailing date, a $200 non-refundable administrative fee will be charged per booking. This administrative fee may be converted to a future cruise credit valid for travel within 12 months from the date of the cancelled voyage. Cruise cancellation requests received within 120 days of the initial sailing date will be subject to the following charges, regardless of suite resale:
120 – 91 days prior to the initial sailing date: 15% of the total
cruise fare per person
90 – 46 days prior to the initial sailing date: 50% of the total
cruise fare per person
45 – 31 days prior to the initial sailing date: 75% of the total
cruise fare per person
30 – 0 days prior to the initial sailing date or nonappearance
at the time of sailing: 100% of the total cruise fare per person
Cruise tickets must be returned to Silversea before refunds (if owed) can be processed.
Penalties apply to changes and cancellations to the following optional package programmes as follows:
SILVER SKY® AIR PROGRAMME CANCELLATION FEES
The following cancellation fees are in addition to the applicable cruise penalty and any fees previously incurred:
90-61 days prior to the initial sailing date: $100 per person
60-0 days prior to the initial sailing date: $100 per person
processing fee and 100% of the Air Package fare paid.
SILVER SHORE HOTEL & GRANDE HOTEL PROGRAMME CHANGES & CANCELLATIONS
90 – 61 days prior to the initial sailing date: $100 per person.
60 – 0 days prior to the initial sailing date: 100% of the
programme fare per person.
SILVER SHORE LAND ADVENTURES CHANGES & CANCELLATIONS
90 – 0 days prior to the initial sailing date: 100% of the
programme fare per person (unless otherwise advised).
TRANSFER-ONLY OPTION CHANGES & CANCELLATIONS
(Unless otherwise advised) 5 – 0 days prior to initial sailing date or non-appearance at the time of transfer: 100% of the total transfer price per person. Silversea's cancellation penalties as mentioned above are strictly enforced. No refund or adjustment will be made in the event of interruption or cancellation of the cruise holiday after the commencement of same. Silversea reserves the right to re-invoice in the event of errors.
HEALTH AND MEDICAL REQUIREMENTS
All guests are required to report in writing to Silversea at the time their reservation is made:
1. Any physical or mental condition that may require medical
or professional treatment or attention during the voyage
2. Any condition that may render the guest unfit for travel,
or that may require special care or assistance
3. Any condition that may pose a risk or danger to the guest
or anyone else on board the ship
4. Any condition that may require oxygen for medical reasons
5. Any intention or need to use a wheelchair cart, other mobility
device or a service or assistance animal aboard ship
By booking passage and by boarding the ship, the guest represents and warrants that he / she is physically and otherwise fit to travel, and that the guest will comply at all times with applicable rules and regulations of the ship and orders and instructions of the ship's officers and medical staff. Silversea reserves the right without liability to require a guest to disembark and / or to refuse to board and transport a guest who, in the judgment of Silversea or the ship's Master, is unfit to travel or may require care beyond that which Silversea is reasonably able to provide. Silversea strongly recommends wheelchair guests travel with someone who is able to assist them both ashore and at sea as Silversea may be unable to offer special assistance. Please note that wheel-on and / or wheel-off access may not be available at some ports-of-call. Wheelchair guests must bring their own collapsible wheelchair.
At the time of booking, expectant mothers are required to supply a medical certificate establishing their fitness for travel at the time they are due to travel. Silversea is unable to accommodate women who have entered their twenty-fourth week of pregnancy
and will not be responsible or liable for any complication relative to any pregnancy during the entire duration of the cruise or thereafter. Additionally, airlines may have restrictions that may differ from Silversea's. Please contact your travel agent
You may bring aboard the ship a reasonable amount of clothing and personal effects without charge. Baggage for Silversea guests or guests on Land Adventures must be handled in accordance with regulations and tariffs of airlines and / or ground operators. Baggage exceeding these limitations is subject to the charges as set forth by the individual operators. Airlines are strict with baggage limitations. Guests are encouraged to contact individual airlines for weight limitations. Guests are also encouraged to pack a smaller bag for all Land Adventures to avoid extra baggage charges. All baggage must be securely packed, and properly and clearly labelled. Liquid, fragile, perishable and other articles not suitably packed are transported at your own risk.
Silversea is not responsible for loss or damage to baggage or any other personal item during air travel, hotel stays, land adventures or shore excursions.
Baggage and personal belongings will be taken off the ship upon guest disembarkation. Under no circumstances will baggage be stored on board without the owner of such baggage being on the vessel.
Under no circumstances may dangerous items (including but not limited to: explosives, firearms, combustible or illegal substances) be taken aboard the ship. We recommend that you hand-carry travel documents (passport, visa, cruise tickets), medications and valuables. These items are the full responsibility of the guest at all times. Silversea shall not be responsible for the loss of, or damage to, such personal items.
Silversea may levy a charge for the return of personal items left on board or lost and subsequently found.
LECTURERS AND PERSONALITIES
Independent contractors retained by Silversea (including but not limited to; lecturers, guest personalities, bridge instructors, guest hosts, chefs, enrichment specialists and entertainers) are subject to change and / or cancellation without notice.
All travel documents (air and cruise tickets, passport, medical card, inoculation verification) are the guest's responsibility. It is also the guest's responsibility to obtain any necessary visas and public health documents for all applicable ports and to comply with all customs requirements. Without the required documents, a guest may be denied boarding and accommodation by Silversea, or the guest may be disembarked during the voyage and Silversea will not make a refund or be otherwise liable to any guest for such denial of boarding or disembarkation. In the event that Silversea, as a courtesy, provides information or advice as to necessary travel documents, visas and medical inoculations, guests are still obligated to verify such information with the appropriate government authorities and Silversea does not warrant or guarantee the accuracy of such information. Some countries require passports to be valid six months beyond intended stay. Please check with the appropriate consulate for specific requirements. Security measures imposed by governments may change from time to time and each guest will be required to comply with them. Please consult your travel agent for advice on such requirements to avoid loss of boarding privileges.
Silversea Cruise Credits have no cash value, are nontransferable, and may only be used in conjunction with the purchase of a Silversea cruise prior to the expiration date. These credits are valid toward the published cruise-only brochure fares and are applied to bookings after all other savings programmes. Certain restrictions may apply.
TAXES, GOVERNMENT FEES / QUASIGOVERNMENT FEES AND FUEL SUPPLEMENTS
Silversea reserves the right to pass through to its guests (including fully paid and deposited guests) any taxes and government fees / quasi-government fees that relate specifically to a guest's itinerary. "Taxes and Government fees / quasigovernment fees" include any and all fees, charges, surcharges, tolls and taxes imposed by governmental or quasi-governmental authorities including, but not limited to, customs fees, per person berth taxes or fees, embarkation and / or disembarkation fees at ports, airline transportation fees, dockage fees, and wharfage fees.
Silversea reserves the right to charge a per person fuel supplement in the event that the price of Brent* crude oil is greater than $80.00 per barrel at any time prior to sailing, up to and including the day of embarkation.
*B rent crude oil prices published on www.bloomberg.com
Silversea may collect any taxes, government fees / quasi government fees and fuel supplement (the "Surcharges") at the time of booking, prior to sailing or on board the vessel, even if the cruise fare has been paid in full. Surcharges will be invoiced accordingly.
All fares, savings, offers, programmes and itineraries are subject to change without notice. Additional restrictions may apply. Silversea reserves the right to correct any errors or omissions. Visit silversea.com for full offer details and complete Terms and Conditions.
This brochure may contain inadvertent technical or factual inaccuracies and typographical errors. Silversea reserves the right to correct errors and omissions at any time without prior notice, and to cancel any offered product, service, programme, reward, savings, credit, amenity, etc. in the event of any error or omission in the description, including pricing and availability.