Silver Sky® Air Programme
The Silver Sky® Air Programme is
offered from select US and Canadian gateways. Silversea’s ability to offer air
service from specific gateway cities is limited to airline scheduling and the
availability of negotiated airfares. Airfares negotiated by Silversea limit
your ability to exchange, endorse or make changes to air tickets. Silversea
reserves the right to select the air carrier, routing and layover city if
necessary and reserves the right to substitute charter flights for scheduled
service and scheduled service for charter flights. Airfares may be revised
upwards or downwards at any time prior to flight confirmation, are limited to
certain classes of service as specified by each airline partner contract, are
subject to availability and may not apply during holiday periods. Business and
First Class upgrades are guaranteed on the international/transoceanic flights
only and subject to availability of select carriers. In providing air
arrangements, Silversea acts only as an agent on the guest’s behalf and does
not operate, control or supervise any airline and will not be held responsible
for carriers failing to meet schedules whether or not air schedules/tickets
were issued by Silversea. Silversea reserves the right to change inclusive
items as needed including private versus group transfer, and any other item
that may be designated as part of a Silver Sky Air Programme package. Final
payment is due prior to ticket issuance and release of documents. Silversea
reserves the right to modify the Silver Sky Air Programme procedures and fees
at any time without notice. Guests are strongly advised to purchase travel
Silversea’s standard air package is referred to
as the Air/Sea Package and includes roundtrip Economy Class air and transfers
between airport/pier on days of embark/debark. Guests opting to add a Silver
Shore Simply Hotel will receive a transfer between the Simply Hotel and pier in
lieu of the airport-to-pier transfer already included in the Air/Sea Package.
Transfer between airport and Simply Hotel is not included, but available for
purchase through Silversea’s Reservations Department. Note: Due to limited air
availability and/or airline schedule changes, guests may be required to
purchase a pre- and/or post-cruise hotel stay (or dayroom) plus applicable
transfers in conjunction with their confirmed air schedule. Silversea is available
to assist with these arrangements. Additional costs are the sole responsibility
of the guest. Guests opting to independently purchase hotel arrangements
forfeit the applicable transfer(s) included in the Air/Sea Package and will be
required to confirm their own transfer arrangements.
When Silversea has determined that a dayroom or
overnight may be required due to possible conflicts between flight
arrival/departure and scheduled embark/debark, Silversea’s Air Package Plus
will apply and, for an additional charge, a Silver Shore Simply Hotel will
automatically be added to the booking as an optional component. Silversea’s Air
Package Plus includes roundtrip Economy Class Air and applicable transfers between
airport/hotel and hotel/pier. Guests opting to cancel the Simply Hotel
reservation must email their request to Silver Sky Concierge at SilverSky@Silversea.com. Guests deviating from the pre-determined travel
dates and/or original air schedule or cancelling their Simply Hotel reservation
may incur an administrative fee as well as deviation charges and hotel
penalties, if applicable. Guests opting to independently purchase hotel
arrangements forfeit the applicable transfer(s) included in the Air Package Plus
and will be required to confirm their own transfer arrangements. Note: Guests
are at all times responsible for additional costs incurred when purchasing
additional nights, early check-in, late check-out, room upgrades, meals,
additional ground transportation, etc. Guests booking the Air/Sea Package or
the Air Package Plus shall be collectively referred to herein as the “Air/Sea
On select voyages, Silversea offers Specially Priced Promotional Airfares (the “Promotional Fare(s)”).
Promotional Fares are valid for the first and second full fare cruise guests
booking/purchasing an applicable Air/Sea Package. Promotional Fares are
capacity controlled, subject to availability, limited to specific gateways and
airlines, and available only for a limited time. Business Class Air Upgrades
apply only to the international transoceanic flight(s). Economy class will be substituted when
necessary. Silversea may choose to withdraw or modify Promotional Fares at any
time without advance notice. Silversea reserves the right to request full
payment of the Air/Sea Package fare at anytime prior to cruise departure. Once
airline tickets are issued, or within 120 days of scheduled departure,
penalties apply for cancellation.
After deposit has been applied to the booking
(or final payment if booking is made inside 120 days), any additional air cost
associated with confirmed changes to travel dates, flight schedules and/or
airlines will be the responsibility of the guest and relevant fees will be
applied to guest’s booking (the “Deviation Charge(s)”). In addition, for each
confirmed change, guest who purchase the Specially Priced Promotional Air Fares will be charged a non-refundable Administrative Fee of
$100. Deviation Charges are, at all times, in addition to Administrative Fees.
Guests are required to send their detailed deviation request in writing to
Silver Sky Concierge at SilverSky@Silversea.com. Responses are generated within approximately 72 business
hours. Administrative Fees and Deviation Charges are non-commissionable.
In accordance with TSA regulations, air flights cannot
be booked until Silversea is in receipt of full passport details including but
not limited to: passport number, expiration date, gender, date of birth,
nationality, residential address, destination address and guest’s name as it
appears on their passport. Name changes are not allowed after initial
confirmation without forfeiting the air schedule, the airline tickets if
issued, and any seats if pre-assigned. Payment of additional costs incurred for
changing a name on an airline reservation/ticket will be the sole
responsibility of the guest, regardless of Air/Sea Package booked. This
information is required at the time of booking the Air/Sea Package. Failure to
provide this information as required may result in complete cancellation of air
schedules. Silversea cannot guarantee the re-booking of the original air
schedule if cancelled, and additional airline fees/penalties may be assessed.
Airline tickets and cruise documents will not be released until required
information and additional payment is provided in full to Silversea.
As a courtesy, Silver Sky Concierge will send a
generic request to the airline(s) for pre-assigned seats. This is strictly a
courtesy and Silversea is not responsible for changes or cancellation of
pre-assigned seats prior to flight departure, for any reason. Guests are
advised to contact the airline(s) directly to confirm and/or change
pre-assigned seating. Other requests such as adding frequent flyer numbers and
requesting special meals or wheelchair assistance must be requested directly
with the airline(s). Guests are, at all times, responsible for paying all
service fees imposed by the airline(s). Airline service charges are, at all
times, non-refundable. Some airlines restrict the accumulation and/or use of
frequent flyer miles in conjunction with fares used by Silversea.
Guests are required to review their Silversea
invoice in detail to ensure accuracy of all items including guest names,
confirmed class of service and fare, and any other information that may affect
guest’s airline reservation. Discrepancies must be brought to Silversea’s
attention immediately and prior to ticket issuance. Discrepancies brought to
Silversea’s attention after ticket issuance will result in full forfeiture of
the original airfare paid and guest(s) will be required to pay applicable
penalties prior to Silversea issuing replacement ticket(s). Silversea issues
airline tickets within 90 days of sailing and only after final payment has been
received. Due to the fact that airlines change their schedules often, guests
are urged to review their flight details upon receiving their electronic ticket
receipt, and should also contact the airline(s) directly at least 72 hours in
advance to reconfirm flight schedules and baggage allowance/fees. Guests are, at all times, responsible for airline baggage fees. For travel to/from and within the United States, please visit https://bags.amadeus.com/ or the individual air carriers' website for a complete listing of baggage fees.
From time to time, Silversea will contract for
charter air service via its local ground operator or with the airline(s)
directly. The ground operator acts on Silversea’s behalf with regard to flight
confirmation, ticket purchase, and advance seat assignments. Charter service is in Economy Class, unless otherwise specified.
If offered, upgrades may be requested for an additional charge, but are not
guaranteed. Waitlists for upgrades will not be accepted. Full flight details
may not be available in advance of final documentation. Advance seat
assignments for charter flights are pre-assigned prior to flight departure and
many times, due to capacity/system constraints, changes cannot be accommodated
at the airport. Luggage restrictions apply.
Silversea Expeditions Air Charter Packages
For Silver Explorer voyages embarking and/or disembarking in Ushuaia and Longyearbyen, guests are required to purchase Silversea's Air Charter Package for an additional charge. Fares shown for Silver Explorer voyages are cruise only. The cost for the applicable Air Charter Package is shown on the Fares tab of each voyage, and the charge will be added at the time of booking.
Air charter packages for voyages embarking and/or disembarking in Ushuaia include Economy Class charter air service between Buenos Aires and Ushuaia plus applicable transfers in Ushuaia between airport/pier.
Air charter packages for voyages embarking and/or disembarking in Longyearbyen include Economy Class charter air service between Oslo (or other gateway city as designated by Silversea) and Longyearbyen plus applicable transfers in Longyearbyen between airport/pier.
applicable to the voyage, purchase of the appropriate Silversea Expeditions Air Charter
Package is required for all guests, regardless of utilisation, may only
be cancelled upon complete cancellation of the cruise reservation, and
is 100% non-refundable 60–0 days prior to the initial embarkation date.
Flight origination and flight times, once advised, are subject to change
without advance notice. Not included in the Charter Air Packages are:
port charges; government fees and taxes; transportation pre and/or
post-cruise to and/or from the applicable originating airport, unless
otherwise specified. Air Charter Package flights are all in Economy
Class and upgrades are not offered.