Overview
As a company dedicated to serving the needs of discriminating travelers, Silversea Cruises Ltd. has a long-established tradition of preserving the privacy of our guests. This philosophy extends across all aspects of our company. This privacy policy applies only to our online information collection and use practices.
The following information describes the practices we maintain regarding any personal information that you provide to us. Please take a moment to review our privacy statement and to then contact us with any questions or concerns you may have. You may address any questions to our Privacy Policy Coordinator via email or by contacting us at the address and phone number below.
From time to time Silversea Cruises may need to make enhancements or changes to our privacy practices. This may happen, for example, as the result of government regulation, new technologies, developments in the area of privacy protection, or changes in our marketing strategy. Any updates to our privacy policy will be clearly posted at our web site, will be e-mailed to you, and will follow all legal requirements for changing privacy policies. Please check back with us periodically to learn more about how Silversea Cruises is adhering to best practices in safeguarding your privacy.
Personal Information Collected by Silversea Cruises
You can generally use the Silversea web site without providing your personal information. However, when you order brochures from Silversea, purchase one of our cruises, plan a cruise, register for one of our programs for travel industry professionals, or otherwise request information or services on our web site, we may ask you for the information we need to provide you with the products and services you have requested. This personal identifying information can include your name, company or travel agency, postal address, e-mail address, and phone number.
From time to time Silversea may also ask for other information about you and your interests through forms, surveys, contests or other means. Your participation in these activities is always voluntary. If you do not want to provide this information, please do not participate in the activities. This supplemental information allows us to make you aware of products, services and events that are likely to be of interest to you.
It is the policy of Silversea Cruises to not send unsolicited email messages to prospective customers who have not requested to receive Silversea communications. Further, it is the policy of Silversea Cruises to not send email communication to opted in prospects or customers if they indicated they do not wish to receive (opted out) future email communications.
E-mail Privacy
We may from time to time send you e-mails about Silversea products and services, or about the products and services of other parties that we believe might interest you. We may also provide your e-mail address to other parties so that they can send you e-mails. If you wish to unsubscribe from e-mails sent by Silversea, you may do so at any time by clicking on the "unsubscribe" link that appears in all messages, or by visiting our web site. To view your current subscriptions and to deselect any you are no longer interested in, please click on the appropriate link below.
Silversea Cruises utilizes the services of a reputable third party company for the transmission of e-mail messages. We share personal and non-personal information with our e-mail transmission company for the purpose of targeting future campaigns, upgrading visitor information used in reporting statistics, and to for other reasons relating to the administration of our web site. For this purpose, we and our e-mail transmission company use pixel tags (also called clear gifs) to note your interaction with our e-mail messages and to record the pages you visit on our web site. This information allows us to provide information that is tailored to your needs and interests For more information about our third-party e-mail provider, please click here.
Sharing of Data with Third Parties
From time to time, Silversea may share information you provide with reputable organizations whose products or services we think you will find valuable and interesting, with our e-mail transmission company, credit card processing companies, advertisers, travel agents and agencies, fulfillment companies, and other select third parties with whom we contract. Silversea only shares information with companies and organizations that have been carefully screened and which share our commitment to preserving your privacy. If you do not want us to share your information with other companies or organizations, you may choose to not have your information disclosed. You may contact us by phone, fax, e-mail or postal mail at the address below to prevent your information from being shared. However, you should note that if you decide that your information may not be shared, we may be prevented from fulfilling the requests that you submit or otherwise allowing you full access to the services of our web site.
Passwords
There are sections of our site that are not open to the general public and are restricted to past guests of Silversea and our business partners, such as travel professionals. If you are eligible for access to these sections of the Silversea web site, you will need to enter your password (Travel Professionals) or membership number (past guests) to gain access. As a further security precaution, we will ask you to provide a password when you register at our web site or subscribe to one of our e-mail newsletters. We will ask you to provide this password to access your personal information via our web site. You have the option of having your password e-mailed to you if you have forgotten or misplaced it. To obtain a copy of your password, please click on the appropriate link below.
Non-Personal Information Collected by Silversea Cruises
A cookie is a small data file that is sent to your computer from a web site and is stored on your computer's hard drive. Silversea may use cookies to help us recognize you when you come back to our site. We may also use cookies to help us track traffic on our site. Cookies allow Silversea to offer services personalized to your interests and to better our web site by allowing us to see what sections of our site are the most popular. See the section marked Profiling, below, for a discussion on how this information might be used. You can set your web browser to refuse cookies, but your ease of use of our site will be significantly reduced if you do so.
Silversea Cruises also collects IP addresses of those browsing our sites as a way of tracking site usage. See the section marked Profiling, below, for a discussion on how this information might be used.
Profiling
To help us improve our web site and to ensure that we make every effort to provide you with information and offers that are of interest to you, we may merge your personally identifiable information with click-stream data and other non-personal tracking data we have. We may also develop a non-identifiable profile on you based on the pages within our site that you visit.
Links to Third Party Web Sites
This web site may contain links to other sites. Please be award that we are not responsible for the privacy practices of other sites. We encourage our users to read the privacy statements of each and every web site that they visit. This privacy statement applies solely to information collected when you visit our web site.
Changing Your Personal Information
You can update your personal information, such as your name, e-mail address, postal address information, subscription information and personal preferences, at our web site at any time. You may also view the information we currently have on file by clicking on the links below.
Executive Connection Members: please click here.
Travel Professionals: please click here.
If you require further information about your personal information and our privacy policy, please contact our Privacy Policy Coordinator by e-mail or at the address and phone number below.
Data Security
Silversea keeps all personal information in a secure server that is accessible to designated employees of Silversea and our web site agency. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
For More Information Contact:
Privacy Policy Coordinator
Silversea Cruises
110 East Broward Boulevard
Fort Lauderdale, FL 33301 USA
(954) 522-4477
info@silverseacruises.com