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Privacy Policy

Overview

As a company dedicated to serving the needs of discriminating travellers, Silversea Cruises Ltd. has a long-established tradition of preserving the privacy of their guests.


The following privacy policy applies only to Silversea's online information collection and use practices regarding any personal information that you provide. Please take a moment to review Silversea's privacy statement and should you have any questions or concerns, please contact Silversea's Privacy Policy Coordinator. Contact information is provided below.


From time to time, Silversea Cruises may need to make enhancements or changes to their privacy practices. This may happen, for example, as the result of government regulation, new technologies, developments in the area of privacy protection, or changes in marketing strategy. Any updates to the privacy policy will be clearly posted at the Silversea website, will be emailed to you, and will follow all legal requirements for changing privacy policies. Please check back periodically to learn more about how Silversea Cruises is adhering to best practices in safeguarding your privacy.


Personal Information Collected by Silversea Cruises

You can generally use the Silversea website without providing your personal information. However, when you order brochures from Silversea, plan or purchase a Silversea cruises, register for a Silversea travel industry programme or otherwise request information or services on the Silversea website, you may be asked for information needed to provide you with the products and services requested. This personal, identifying information can include your name, company or travel agency, postal address, email address, and phone number.


Silversea may also ask for other information about you and your interests through forms, surveys, contests or other means. Your participation in these activities is always voluntary. If you do not want to provide this information, please do not participate in these optional activities. This supplemental information allows Silversea to make you aware of products, services and events that may be of interest to you.


Email Privacy

Silversea may send you emails about products and services, or about the products and services of other parties that might interest you. Silversea may also provide your email address to other parties so that they can send you emails. If you wish to unsubscribe from emails sent by Silversea, you may do so at any time by clicking on the "unsubscribe" link that appears in all messages. 


Silversea Cruises utilises the services of a reputable third party company for the transmission of email messages. Silversea shares personal and non-personal information with their email transmission company for the purpose of targeting future campaigns, upgrading visitor information used in reporting statistics, and for other reasons relating to website administration. For this purpose, Silversea and their email transmission company use pixel tags (also called clear gifs) to note your interaction with email messages and to record the pages you visit on the Silversea website. This information allows Silversea to provide information that is tailored to your needs and interests.


Sharing of Data with Third Parties

We do not sell your information to third parties but we may share your information with our affiliated companies or with third parties. We will reveal personal information to unaffiliated third parties only if: (1) you request or authorize it; (2) the information is provided to help complete a transaction for you; (3) the information is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our Legal Notices or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.); (4) the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets); (5) the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, sending emails about our products or services, etc.) or with whom we may have cooperative or joint marketing arrangements; or (6) to others as described in this Privacy Policy. We may also gather aggregated data about you and disclose such aggregated (but not personally identifiable) information to third parties for promotional or other purposes. If you prefer, you can choose that your information not be shared with our business partners or used for marketing purposes by contacting the Privacy Policy Coordinator listed below.


Passwords

There are sections of the Silversea website that are not open to the general public and are restricted to Silversea's past guests and business partners, such as travel professionals. If you are eligible for access to these sections of the Silversea website, you will need to enter your membership number (past guests) or password (Travel Professionals) to gain access. As a further security precaution, you may be asked to provide a password when you register or subscribe to a Silversea email newsletters. You may be asked to provide this password to access your personal information via the Silversea website. You have the option of having your password emailed to you if you have forgotten or misplaced it. To obtain a copy of your password, please click on the appropriate link below. 


Non-Personal Information Collected by Silversea Cruises

A cookie is a small data file that is sent to your computer from a website and is stored on your computer's hard drive. Silversea may use cookies to help recognise you when you come back to their website. Cookies may also be used to help Silversea track traffic on their website. Cookies allow Silversea to offer services personalised to your interests and to better the Silversea website by showing which sections of the website are the most popular. See the[Profiling section below for a discussion on how this information might be used. You can set your web browser to refuse cookies, but your ease of use of the Silversea website will be significantly reduced if you do so.


Silversea Cruises also collects IP addresses of those browsing their website as a way of tracking website usage. See the Profiling section below for a discussion on how this information might be used.


Profiling

To help Silversea improve their website and to ensure that every effort is made to provide you with information and offers that are of interest to you, your personally identifiable information may be merged with click-stream data and other non-personal tracking data that Silversea maintains. Also, a non-identifiable profile may be maintained on you based on the pages that you visit within the Silversea website.


Links to Third Party Websites

Silversea's website may contain links to other websites. Please be aware that Silversea is not responsible for the privacy practices of other websites. Silversea encourages you to read the privacy statements of each and every website that you visit. This privacy statement applies solely to information collected when you visit the Silversea website.


Changing Your Personal Information

You can update your personal information, such as your name, email address, postal address information, subscription information and personal preferences, at the Silversea website at any time. You may also view the information currently on file by clicking on the links below. 


Data Security

Silversea keeps all personal information on a secure server that is accessible to designated employees of Silversea and their website agencies. Silversea has appropriate security measures in place in their physical facilities to protect against the loss, misuse or alteration of information that has been collected from you at the Silversea website.


For More Information, Contact:

Privacy Policy Coordinator 

Silversea Cruises 

110 East Broward Boulevard 

Fort Lauderdale, FL 33301 USA 

(954) 522-4477 

info@silverseacruises.com