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For bookings made in US, Silversea makes available Silversea GuestCare® — an optional travel protection plan designed especially for Silversea guests.

The following information is a summary of GuestCare’s benefits and services and is subject to change. A brochure detailing the coverage terms and conditions, including the pre-existing condition exclusion and other applicable limitations, will be sent with your Pre-Cruise Packet prior to sailing. Each of the benefits is subject to the limits listed on the Schedule of Coverage as shown and is subject to change.

To download a pdf of the current Silversea GuestCare Schedule of Coverage brochure, click here

Trip Cancellation and Interruption Protection

Should you need to cancel or interrupt your cruise for covered reasons (such as an unforeseen medical condition affecting you, your travelling companion, or an immediate family member), you would be reimbursed for covered cancellation penalties and/or the value of the unused portion of your trip and other covered expenses, up to your full cruise vacation cost.

Trip Delay

Should you miss the departure of your cruise due to weather-related flight cancellations, equipment failure of an aircraft, or other covered reasons, you would be reimbursed for reasonable additional expenses for accommodations, meals and one-way economy transportation.

Baggage and Personal Effects Protection

If your baggage or its contents were to be lost, stolen or damaged, you would be reimbursed for the cost of repair or replacement.

Baggage Delay

If your checked baggage were delayed for over 24 hours, the plan would reimburse you for your purchase of essential items.

Worldwide Travellers’ Assistance

GuestCare also provides a Travellers’ Assistance Hotline offering 24-hour-a-day, worldwide access to a broad range of services.

Accident and Sickness Medical Expenses and Emergency Evacuation

Should you experience a covered sickness or injury during your cruise vacation, you would be reimbursed for your covered medical expenses. In addition, GuestCare would also arrange for, and pay the cost of, emergency air or ground ambulance transportation in the event of a medical emergency. These are especially valuable benefits because Medicare and many private insurance policies generally do not cover medical expenses incurred overseas.

Coverage for Pre-Existing Conditions

Many travel insurance plans do not provide coverage to travellers who must cancel or interrupt their trip as the result of a medical condition that existed at the time the plan is purchased. Unlike those plans, Silversea has arranged for the Pre-Existing Condition Exclusion to be waived from the GuestCare plan, if the plan cost is paid no later than your final trip payment.

Purchasing the GuestCare Plan

The cost of this important protection will be conveniently added to your cruise invoice unless declined at time of booking or final payment. To receive this valuable protection, simply remit the amount indicated to your travel agent along with your cruise payment. The plan cost must be paid in order for the plan to be effective. For more information and applicable plan costs, please consult your travel professional or refer to the pamphlet in your Pre-Cruise Packet.

 

Silversea GuestCare Schedule of Coverage and Services
  Maximum Limit (Per Person)
Prices shown are in U.S. dollars.   
Travel Arrangement Protection
Trip Cancellation 
Trip Interruption
Trip Delay
Total Cruise Vacation Cost*
Total Cruise Vacation Cost*
$1,000 
Medical Protection
Emergency Evacuation
Accident Medical Expense 
Sickness Medical Expense
$50,000
$10,000
$10,000 
Baggage Protection
Baggage/Personal Effects
Baggage Delay   
$3,000
$1,000 
Worldwide Travellers’ Assistance
CareFreeTM Travel Assistance
Medical Assistance
Emergency Services
 

*NOTE: Maximum Cruise Vacation Cost for World Cruise 2014 or for World Cruise 2015 may not exceed $70,000 per guest ($140,000 for single suite occupancy). For all other cruises, the maximum Cruise Vacation Cost may not exceed $50,000 per guest ($100,000 for single suite occupancy).

Silversea strongly encourages the purchase of the optional Silversea GuestCare plan for the full purchase price of your cruise as well as air and/or land programme costs to safeguard your investment and provide peace of mind during your travels. Silversea’s cancellation penalties are strictly enforced. GuestCare plan costs are non-refundable within 90 days of sailing.

GuestCare travel insurance is underwritten by: Stonebridge Casualty Insurance Company, Columbus, OH; NAIC #10952 an AEGON company (all states except as otherwise noted) under Policy/Certificate Form series TAHC5000, TAHC6000 and TAHC7000. In CA, CT, HI, NE, NH, PA, TN and TX Policy/Certificate Form series TAHC5100 and TAHC5200, In IL, IN, KS, LA, OR, VT, WA and WY Policy Form #’s TAHC5100IPS and TAHC5200IPS. Assistance services are provided by AXA Assistance, USA.

The Policy does not provide basic hospital, basic medical or major medical insurance as defined by the New York State Insurance Department. This plan was designed and is administered by BerkelyCareSM. In California, BerkelyCareSM is a service mark of Aon Direct Insurance Administrators, CA Insurance License # 0795465. In all other states, BerkelyCareSM is a division of Affinity Insurance Services, Inc. in all states other than CA, except: AIS Affinity Insurance Agency, Inc. in MN and OK, and AIS Affinity Insurance Agency in NY.


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