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Travel Documents

To ensure that your journey and cruise embarkation run smoothly, please remember to bring along all required travel documents. These include air and cruise tickets, passport, visa and, if required, medical card inoculation verification. Please be aware that security measures imposed by overseas governments may change from time to time. It is your responsibility to secure all relevant documentation for your trip. If any guest fails to obtain and to have such documents readily available, that guest may be denied boarding and accommodation, or the guest may be disembarked during the voyage. Please note: Some countries you visit may require that your passport be valid for six months following your return date.

For your personal safety, all guests are required to provide the above-mentioned documentation in order to board Silversea’s vessels. Should you have any questions regarding travel documents, please consult your travel professional for advice.

Flight Delays

Please review your flight information carefully prior to embarking on your trip. Please reconfirm your airline reservations and flight departure time 24 hours prior to leaving home. If you find that your flight will be delayed beyond your ship’s departure time, please contact Silversea  immediately at 800-722-9955 or 954-522-2299 (US) or +44(0) 844 770 9030 (UK). If the office is closed, please contact the ship directly. You may dial the ship directly by using a credit card. From within the US call 888-722-3562; from outside the US the number is 732-335-3263.

To dial the ship directly without using a credit card, you will need to first dial the International Dialing cod (i.e. 011, 99) plus (870) then the telephone number or fax number shown below:

  • Silver Cloud – Telephone: +870-33-090-2711
    Fax: +870-33-090-2712
  • Silver Wind – Telephone: +870-33-088-1411
    Fax: +870-33-088-1412
  • Silver Shadow – Telephone: +870-33-086-2811
    Fax: +870-33-086-2812
  • Silver Whisper – Telephone: +870-33-083-2211
    Fax: +870-33-083-2218
  • Silver Spirit – Telephone: +870-76-504-0067
    Fax: +870-76-504-0068

Example (calling Silver Cloud): 011-870-33-090-2711

Cruise Embarkation

Your cruise embarkation time is included in your final cruise documents. Please arrive at the ship at the specified time. (For guests whose Silversea package includes a mandatory charter air flight, please arrive at the airport at the time specified in your final cruise documents.) Once you arrive at the terminal, you will be asked to show your Silversea voyage documents and your passport. Please keep all necessary documents handy in your carry-on bag throughout the cruise embarkation process.

Visitors / Bon Voyage Parties

If you would like to make arrangements for a Bon Voyage Party and/or to have visitors board the vessel at your embarkation port, please ask your travel professional to contact Silversea’s Special Services Department at specialservices@silversea.com for assistance. Requests must be made in writing no later than 14 days prior to departure. For security reasons, visitors on embarkation day must be pre-registered with Silversea. For visitors during the voyage other than embarkation day, arrangements may be made on board. Silversea reserves the right to limit the number of visitors permitted on board.

A visitor fee of USD$10 per person will be charged to your shipboard account and includes all onboard beverages. There is no charge for children under 18 years of age. Guests may invite a maximum of two visitors to join them in either The Restaurant or La Terrazza. The fee is USD$30 per visitor for breakfast, USD$60 per visitor for lunch including complimentary wines, and $100 per visitor for dinner, including a pre-dinner drink and complimentary wines. Selections from the Connoisseur’s List are not included.

Cruise Disembarkation

Disembarkation begins shortly after clearance by local Customs (usually two hours after the ship’s arrival). On disembarkation day, guests should plan on vacating their suites by 8:30 a.m.

Due to distance between some ports and the airport, guests should allow additional time for departing flights. This is to allow for cruise disembarkation formalities, custom and immigration procedures, transfer time to the airport and two to three hours for flight check-in. Guests requiring a wheelchair should notify Silversea in order for appropriate transportation and/or accommodation arrangements to be made prior to cruise disembarkation.