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Frequently Asked Questions (FAQs)

Below are basic answers to some common questions. For a more comprehensive reference, this website's General Information pages contain details on pre-cruise preparations as well as what to expect once on board. And, of course, you should always feel free to Contact Silversea to speak with a helpful sales associate.

Pre-Book Shore Excursions          
 
Pre-Book Salon/Spa Appointments
 
Clothing Suggestions

Insurance & Rest Assured Programmes

Pre-Cruise

On Board

Port Information

Communication Services

Money Matters

Health and Medical

Smoking Policy

Ship Details

About Silversea

Embarkation, Disembarkation & Visitors

Fares & Savings

Bon Voyage Gifts

Miscellaneous
Silversea Expeditions – Silver Explorer


Pre-Book Shore Excursions

When are shore excursions available to book?
Shore excursions are available to book in advance via My Silversea approximately 120-7 days prior to sailing or your travel agent, and in person once on board.

Where can I see my confirmed shore excursions?
Go to My Silversea, log in, and click on My Activities in the sidebar navigation.

Is there a charge for cancelling booked excursions?

In most cases, excursion fares are not refundable if cancelled within 36 hours of tour departure, but the cancellation policy varies by excursion. Please read all excursion descriptions and details carefully. Penalty charges may be incurred for bookings cancelled after the stated deadline.

Shore excursions for my voyage itinerary are not yet available. Is it possible to see shore excursions that might be offered in these ports?
Yes! Go to Find a Port and search for your selected port alphabetically. Click on the Excursions tab at the top of the page. All tours offered on all itineraries that include this port will display, but please note that all tours may not be available on your voyage.

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Pre-Book Salon/Spa Appointments

How can I pre-arrange my spa appointments?
Most spa and salon appointments can be made via My Silversea 60 days before your cruise departs. For Silversea Expedition guests sailing aboard the Silver Explorer, salon and spa appointments cannot be made in advance.

Can Special Services arrange my spa appointments prior to boarding?
No. Spa and salon appointments can be made before your cruise via My Silversea, or in person once on board.

Where can I see my confirmed spa and salon appointments?
Go to My Silversea, log in, and click on My Activities in the sidebar navigation.

What if the treatments I want are not available through My Voyage?
A selection of popular spa and salon treatments are available to book online in advance of your cruise. Specialty treatments are available to book in person once on board.

Is there a charge for cancelling spa/salon appointments?

Appointments must be cancelled or rescheduled at least 24 hours in advance of the scheduled appointment time to avoid a full charge for the service.

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Clothing Suggestions

How many formal nights are on my cruise, and what type of clothing is worn?
Find out
what to pack. All the details are shown in the General Information section. For Silversea Expedition guests sailing aboard the Silver Explorer, casual resort wear is appropriate at all times when on board, with the exception of two evenings when Informal attire is required. For men, this means a jacket, tie optional.

Does Silversea offer tuxedo rental service?
No, however the onboard Boutique has a limited selection of formal wear attire for purchase.


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Insurance & Rest Assured Programmes

What programmes does Silversea offer and what do they cover?
Click here for detailed information about Silversea's Travel Insurance options.

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Pre-Cruise

How does the Silver Shore Baggage Valet programme work and what does it cost?
With the Silver Shore Baggage Valet programme, your luggage can be picked up from your home, office or other location and travel to the select worldwide destination of your choice and back home again from many ports.
Click here for details.

Do I need Inoculations and/or Visas for my voyage?

Click here
for detailed Travel Documents information.

Where can I go to get information on Visas?

For US guests, information for select voyages can be found at traveldocs.com/Silversea. Otherwise, please contact the appropriate consulate for specific requirements and ask your travel agent for advice on such requirements.

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On Board

What's included in my all-inclusive fare?
Fine wines, champagne and spirits on board, service gratuities on board (except spa) and more!
Click here to learn more about Silversea's All-Inclusive Value.
Click here
for the additional rewards of a Silversea World Cruise

I would like to golf during my cruise. Can Silversea arrange tee times?

Yes! In advance of your voyage, please contact Silver Shore Concierge at 800-968-9518 or at shoreconcierge@silversea.com. A service charge of $100 per port will apply. This non-refundable charge will be credited to the cost of your final arrangements. Once on board, kindly visit the Shore Concierge desk.

Will there be Gentlemen Hosts be on my cruise?
Distinguished gentlemen are available as dinner companions or dance partners on select longer sailings. Voyages with Gentlemen Hosts are indicated with a bowtie icon.

Are newspapers available onboard?

You will receive a complimentary satellite world news summary delivered daily to your suite. In addition, Silversea's optional SilverNews service offers, for purchase, a daily delivery of your choice of over 600 popular newspapers from more than 70 countries and in 40 languages. Publications are available within hours of original printing. Royal, Grand and Owner's Suite guests will receive one complimentary periodical each day. The Library also has a selection of newspapers for guests to read in that venue.

Is there laundry service on board?

Complete valet services, including laundry, pressing and dry cleaning, are available at an additional charge and may be arranged through your butler. Laundry service is complimentary for certain suite categories and for those Venetian Society members who have reached certain reward levels. A self-service launderette offers washing machines, dryers, irons and laundry supplies, allowing you to limit the amount of cruise luggage needed, especially for longer voyages.

Are dining tables and seating times assigned?

The main dining room aboard all Silversea ships, The Restaurant, has an Open Seating arrangement, which means no assigned dining time or table. Arrive at your leisure and dine with the friends of your choice. Please discuss your dining preferences with the Maitre'd once on board.

Does The Restaurant have tables for two?

Yes, however there are a limited number available. Please discuss your dining preferences with the Maitre'd once on board.

May I make reservations in the speciality restaurants prior to embarkation?
Dining reservations may only be made once on board. However, Le Champagne may be reserved in advance if reserving the entire venue for a private event.

Are children permitted aboard Silversea's ships?

Minors under the age of 18 must be accompanied by a parent or other responsible adult over the age of 21. Silversea cannot accommodate infants under the age of six months. Guests must notify Silversea of any children between the ages of six (6) months and one (1) year who will be sailing on board the ship. A signed and notarised waiver will be required for all children between these ages. Silversea reserves the right to limit the number of children less than three years of age.

Are there any children's programmes or babysitting services on board?
Although Silversea accepts guests over the age of six months, there are no special programmes for children on board, and Silversea does not provide for the care, entertainment and supervision of children.

Does my suite have a flat-screen TV?
Yes, all suites have at least one flat-screen TV.

What is the electricity voltage in my suite? Will I need an adapter?
For your convenience, 110-volt (American current) and 220-volt (European current) outlets are provided in your suite, accommodating small appliances without the use of adapters or electric converters. The Silver Explorer has only 220 volt/60 Hz AC power and accepts Europlug or Type C plugs. A hair dryer is provided in each suite. Irons are available in the launderette.

Is there a DVD/CD player in my suite?
This varies from ship to ship and from suite to suite. Please see the suite description for the particular ship and suite category you are considering. Click here to see all the ships in the fleet.

I have allergies. Can special detergent be used to wash my sheets and towels?

Silversea can notify Housekeeping Services of your preferences. Please email specialservices@silversea.com in advance of you cruise.

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Port Information

Will my cruise be docking at a pier or will a tender take us ashore?
Please Contact Silversea to find out whether the ports of call on your itinerary indicate the ship is scheduled for docking or anchoring. Please note that this schedule is subject to change at any time as unforeseen circumstances on the actual day in port may affect whether a ship can dock as planned.

How do I find out about the weather for a voyage?
An average temperature guide for your voyage ports and time of year is included in the Silversea tour book that is sent with your Final Cruise Documents. Alternatively, refer to these weather websites:
bbc.co.uk/weather/world/city_guides
weather.msn.com/
weatherbase.com

What is the name of port and pier where the ship will dock?
Port and pier names for embarkation and disembarkation ports are included in your Final Cruise Documents. Once you arrive at the embarkation port, signage will indicate the exact pier/berth for your Silversea ship.

 

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Communication Services

Is there Internet service on board?
Yes. All Silversea ships are equipped to offer wireless (Wi-Fi) Internet access. You can use your own laptop to surf the Internet and check emails at Wi-Fi locations throughout the ship, or from the comfort and privacy of your suite. Computers, email and Internet access are also available on board at the Internet Café. However, it is important to understand that telecommunication services while at sea are via satellite and significantly different than high-speed connections on land back home. The signal travels in a similar manner to radio waves but at much greater distances. Therefore, onboard Internet access is not guaranteed at all times. Satellite communications are also affected by weather and the ship's location. In particular, Internet service is extremely sporadic while in the Arctic. Guests aboard expedition cruises to/from Svalbard should be prepared to be out of communication for the duration of their time on board. (Please be assured that Silver Explorer always has emergency communication capabilities.)

What is the charge for Internet service?

Whether accessing the Internet via your own laptop computers or via the Internet Café computers, the same rates apply. All charges are posted directly to your onboard account. No credit is given for unused Time Plan minutes. Rates shown are in US dollars and are subject to change.

  • Basic Rate: $0.50 per minute (pay as you go)
  • Time Plan 1: 100 minutes for $45 ($0.45 per minute)
  • Time Plan 2: 250 minutes for $85 ($0.34 per minute)
  • Time Plan 3: 1000 minutes for $250 ($0.25 per minute)


Is there mobile phone (cell phone) service on the ship? 
Yes. Onboard mobile phone service enables you to make and receive phone calls, text messages and other select data services on your mobile phone even when miles away from land. Your mobile phone service provider will bill you for calls and/or messages, which may appear as roaming charges. Please note that mobile phone service is sporadic at best while in the Arctic. Guests aboard voyages to/from Svalbard should be prepared to be out of communication for the duration of their time on board.

Click here for more information on Silversea's Cellular Phone service.

Will my devices work on board?

To be most successful, prepare your devices BEFORE leaving home:

  • Learn how to turn ON and turn OFF both the WiFi and network (mobile/cellular) connections on each of your devices.
  • Contact your mobile/cellular service provider to confirm that a roaming agreement with Silversea Cruises has been established and to and ask about rates. Learn how to enable your international roaming
  • Set up an email account if you do not have one already.
  • Be sure you know any usernames and passwords you may need.
  • Switch your settings to the most basic choice that shows less graphics and loads faster.
  • Make any software updates and turn off any automatic update settings for the duration of your cruise.
  • Download any books, audiobooks, music, movies, games, apps, etc. that you may want during your cruise.
  • Discuss VPN limitations with your company, as onboard personnel are not authorized to change your VPN settings.
  • Facebook users should bookmark and plan to use M.Facebook.com or Touch.Facebook.com instead as these have less graphics and load faster.
  • Don't forget to pack any power cords/battery packs, camera cables to transfer pictures, adaptor cables and headphones you may need for each of your devices.
Will I be able to download videos and stream music?
Certain websites and services may be restricted due to limited bandwidth. Downloading videos, books and movies or using Skype are examples of high-bandwidth services that will be more frustrating than enjoyable and should be avoided. Plan to use the Internet only for emailing and web browsing.

How can someone contact me on the ship?

In the case of an emergency back home, friends and family should not call your mobile phone. The Shore-to-Ship number provided in your Final Cruise Documents is the best way to reach you while aboard ship.

Click here for more information on Dial A Ship service, an alternate option for contacting ships at sea, anywhere in the world.

 


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Money Matters

Will I be able to change currency on board?
It is a good idea to exchange some of your funds at a bank before leaving home. Most international airports also exchange funds, though they often charge higher exchange fees. In certain ports of call there will be a local bank representative on board to exchange funds into the currency of the host country.

Can I get a cash advance on the ship? Is there a charge for this?

A cash advance of $1,000 per suite, per day is permitted on board. There is a 2% fee for onboard cash advances.

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Health and Medical

Is there a doctor on board?
Each Silversea ship is equipped with a Medical Centre, which is customarily staffed by a doctor and nurse on 24-hour call when at sea. When docked, supplementary emergency care may also be obtained through local medical facilities. Guests may be charged for medical services and for medications used for their medical treatment. The Medical Centre is not intended or designed to provide on-going treatment of pre-existing conditions or for extended critical care, and Silversea is not responsible for the diagnosis, treatment or services furnished by shipboard medical personnel.

Are there wheelchairs on board for general use by guests?

Guests who rely upon wheelchairs must bring their own. Please note that not all shore excursions are suitable for guests with impaired mobility.

Are there medical conditions that must be disclosed to Silversea?

All guests are required to report in writing to Silversea at the time their reservation is made:

  1. Any physical or mental condition that may require medical or professional treatment or attention during the voyage
  2. Any condition that may render the guest unfit for travel, or that may require special care or assistance
  3. Any condition that may pose a risk or danger to the guest or anyone else onboard the ship
  4. Any condition that may require oxygen for medical reasons
  5. Any intention or need to use a wheelchair aboard ship.

Health and Medical Terms & Conditions


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Smoking Policy

What is Silversea's smoking policy?
2012 SMOKING POLICY
At Silversea, the comfort, enjoyment and safety of all guests is paramount. Most areas on board are non-smoking, however there are certain areas where cigarette smoking is permitted: specifically designated tables in some bars and lounges and specifically designated outside areas on the open deck. Cigar and pipe smoking are only permitted in the Connoisseur's Corner and in specifically designated outside areas on open Decks 9 and 10 aboard Silver Shadow, Silver Whisper and Silver Spirit, and open Deck 9 aboard Silver Cloud and Silver Wind. Aboard the Silver Explorer, most are non-smoking, however cigarette, cigar and pipe smoking are permitted in The Connoisseur's Corner and in specifically designated outside areas on open decks 5 and 6. As a safety precaution, smoking is not permitted on any guest suite veranda or balcony. Silversea kindly requests that guests observe the non-smoking areas.

2013 SMOKING POLICY
In consideration of evolving consumer trends, and to further promote a safe, comfortable and enjoyable environment for all Silversea guests, staff and crew, an updated smoking policy will go into effect for voyages departing after 1 January 2013. 

Smoking is not allowed in:

  • Guest suites and guest suite verandas
  • All Public Areas, Lounges and Bars 

Smoking (including Cigars, Pipes and Cigarettes) is allowed in:
  • The Connoisseur's Corner. 
  • In addition, tables and seating have been made exclusively available outside the Panorama Lounge, the Pool Bar, and specified areas of open decks.
  • Tables and seating have been made available outside La Terrazza for cigarette smoking exclusively.


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Ship Details

How many passengers does each Silversea ship accommodate?
Silver Cloud
and Silver Wind each accommodate 296 guests. Silver Shadow and Silver Whisper each accommodate 382 guests. Silver Spirit accommodates 540 guests and the expedition ship, Silver Explorer, accommodates 132 guests.

What is the square footage of each suite?
Suite dimensions may vary by ship. To find the details on this website, begin by clicking on the SHIPS page then click on the name of your preferred ship. In the drop down listing in the left side navigation, click on Suites.

Can we have 3 passengers in a suite?
Certain suites can accommodate a third guest. These suites are indicated with a triangle symbol on each ship's deck plan. To find the ship deck plans on this website, begin by clicking on the SHIPS page then click on the name of your preferred ship. In the drop down listing in the left side navigation, click on Deck Plans.

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About Silversea

Who is the owner of Silversea?
The Lefebvre family of Rome launched Silversea in 1994 and Mr Manfredi Lefebvre D'Ovidio is currently Deputy Chairman of Silversea.


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Embarkation, Disembarkation & Visitors

How do I contact the ship if my flight is delayed and I will miss embarkation?
If you find that your flight will be delayed beyond your ship's departure time, please contact Silversea immediately at 800-722-9955 or 954-522-2299. If it is outside office hours, please contact the ship directly. You may dial the ship directly by using a credit card and calling (within the US) 800-775-8884 or (outside the US) 954-759-5188. To dial an internationally without using a credit card, dial 011, plus the appropriate ocean region code: (871) for Atlantic Ocean East, (872) for Pacific Ocean, (873) for Indian Ocean or (874) for Atlantic Ocean West. Then dial the appropriate ship phone number:

Silver Cloud – Telephone: +1 954 672 7211, Fax: +1 954 672 7221
Silver Wind – Telephone: +1 954 672 7212, Fax: +1 954 672 7222
Silver Shadow – Telephone: +1 954 672 7213, Fax: +1 954 672 7223
Silver Whisper – Telephone: +1 954 672 7214, Fax: +1 954 672 7234
Silver Spirit - Telephone: +1 954 672 2186, Fax: +1 954 672 2187
Silver Explorer – Telephone: +1 954 672 2451, Fax: +1 954 672 2558
Silver Galapagos - Telephone: +1 954 518 7262

Example (calling Silver Cloud):  001-954-672 7211

Where will I be met when arriving at the airport?
Guests should confirm this information in their Final Cruise Documents. If your reservation includes Airport to Hotel transfers or Airport to Pier transfers, typically you will be met at the baggage claim area by an official Silversea representative.

How early may I drop off my luggage at the pier on embarkation day?

Luggage may be collected by baggage personnel no earlier than the standard embarkation time as shown in your Final Cruise Documents.

How early can we embark the ship?

Embarkation time is stated in your Final Cruise Documents.

What is Silversea's visitor policy?
To have visitors board the vessel at the port of embarkation, please have your travel professional contact Silversea Special Services. Requests should be made in writing no later than 14 days prior to departure. For security reasons, visitors on embarkation day must be pre-registered with Silversea. For visitors during the voyage other than embarkation day, arrangements may be made on board. Please note that Silversea may limit the number of visitors permitted on board.

How early can we disembark the ship?

Disembarkation instructions will be provided on board towards the end of your voyage. Please note that disembarkation times are approximate and may vary based on final clearance by Customs.

On disembarkation day, will Silversea store my luggage at the pier so I can do an independent tour prior to flying home?

Due to security restrictions, Silversea is unable to offer this service.

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Fares & Savings

What are the cancellation penalties?
Complete details are shown within the Terms & Conditions under the heading Changes & Cancellations.

When are Venetian Value Club sailings announced?
Venetian Value Club sailings are usually announced within 30 days of the offered sailing dates.

Will rates be lowered closer to the sailing date?

Silver Savings Fares are capacity controlled and likely to increase as the sailing date approaches. Book early to take advantage of the most generous savings and to secure your preferred suite selection.

If I book now and the fare is further reduced, will I get the discount?
This is reviewed on a case-by-case basis. Contact Silversea or your Travel Agent.

 
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Bon Voyage Gifts

How can I purchase a gift order for someone on board?
Whether for a Silversea guest or for your own upcoming cruise, it's easy to order a welcoming arrangement of fresh flowers, a special bottle of wine, premium chocolates, a spa gift certificate or any of Silversea's thoughtful bon voyage gifts.
Download the Bon Voyage Gift Form

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Miscellaneous

Can I purchase transfers onboard?
Post-cruise transfers can be purchased on board. Kindly contact the Shore Concierge Desk.

Where can I find a list of hotels for my voyage?
Hotels associated with Silversea's Silver Shore Simply Hotel and Grande Hotel programmes are listed in the annual Silversea Voyages brochure.
Order a Brochure
View online eBrochure

How can I complete the Guest Information Form?
Guests with a confirmed booking for a Silversea voyage are required to complete the Guest Information Form. For security purposes, Final Cruise Documents cannot be mailed and Air Programme tickets cannot be issued until Silversea receives this completed form. When completing the Guest Information Form, the Guest's Name must appear exactly as it is shown on the guest's passport.

  1. Enter your 8-digit Booking Number, First Name and Last Name as they appear on your booking.
  2. Click "SIGN IN".
  3. Once your personal My Voyage welcome page loads, click on Guest Information Form located in the menu on the left side of the page.
  4. This next page directs you to "Click here to access your guest information form."
  5. Click on the words "Click here" and a Guest Information Form will be created exclusively for this unique Booking Number.
  6. Follow the directions printed on the form, and be sure to click the button at the very bottom of the page to submit.

How do I access the Guest Information Form for the 2nd guest in my reservation?
Guests who share a booking number will share a Guest Information Form. There is an area for Guest #1 to enter information and preferences followed by an area for Guest #2 to do the same.

When will your new brochure be available?

Availability of new publications is often announced on the Silversea website. Sign up for News & Offers to be among the first to learn of new voyages and special promotions.


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SILVERSEA EXPEDITIONS Aboard Silver Explorer

May I reserve a pair of boots for use on board the Silver Explorer prior to embarkation?
While the ship does carry a supply of unisex "Wellington" style rubber gumboots, it not guaranteed that a sufficient quantity or all sizes would be available. It is recommended that Silversea Expeditions guests bring their own boots for proper size and fit. Furthermore, the boots offered through Ship to Shore Traveller are warmer and weigh only about 4lbs.

If I order expedition clothing from the Silversea outfitter, can the order be sent to the ship rather than to my home?

Ship to Shore Traveler will ship the items ordered to your home prior to departure so that you can inspect everything and ensure a good fit before embarking on your expedition.

What shore excursions are offered on the Silver Explorer?

From nature hikes and Zodiac cruises to museum tours and visits to botanical gardens, Silversea Expeditions tours vary based on the destination but typically offer a mix of outdoor adventure, local culture and nature. Day by day highlights are available for each Silver Explorer voyage. Please remember though that expedition itineraries are always subject to change due to weather and sea conditions, or to stay longer at points of special interest.

Are shore excursions included?

Every Silver Explorer voyage features complimentary shore excursions led by the Expedition Team. On select itineraries, optional excursions are available for purchase.

Are children allowed on the Silver Explorer?

Silversea requires children to be at least 1 year of age to cruise aboard their ships. Children must be at least 6 years of age to board a Zodiac. There are no cribs or rollaway beds available on board, nor are the rubber boots available in children sizes.

What are Zodiacs?

A Zodiac is an exceptionally buoyant rubber boat with an inflatable hull of multiple air-filled compartments, a feature that allows the Zodiac to float even should a compartment become deflated. A low centre of gravity makes Zodiacs very stable and ideal for cruise shore excursions. Zodiacs are also agile, allowing them to easily come alongside the Silver Explorer, to manoeuvre over reefs and between narrow passages and to explore places that would otherwise be inaccessible. All guests will participate in a complete Zodiac familiarisation session upon embarkation.

Will we see animals?
Wildlife sightings are common, however they cannot be guaranteed. Day-by-Day highlights describe animals and birds typically seen on the select itinerary. In the Voyage Journal, the log from the final day usually includes a listing of the wildlife actually encountered on that voyage. Search the archives for a voyage that matches your preferred expedition itinerary. 

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