What's included in my all-inclusive fare?
Select wines, champagne and spirits on board, service gratuities on board (except spa) and more! Click here to learn more about Silversea’s All-Inclusive Value. Click here for the additional rewards of a Silversea World Cruise
I would like to golf during my cruise. Can Silversea arrange tee times?
Yes! In advance of your voyage, please contact Silver Shore Concierge at 800-968-9518 or at firstname.lastname@example.org. A service charge of $100 per port will apply. This non-refundable charge will be credited to the cost of your final arrangements. Once on board, kindly visit the Shore Concierge desk.
Will there be Gentlemen Hosts be on my cruise?
Distinguished gentlemen are available as dinner companions or dance partners on select longer sailings. Voyages with Gentlemen Hosts are indicated with a bowtie icon.
Are newspapers available on board?
All guests will receive a complimentary satellite world news summary delivered daily to their suite. In addition, we offer complimentary streaming newspapers online that we invite guests to access from their tablet or smartphone aboard Silver Cloud, Silver Wind, Silver Shadow, Silver Whisper, Silver Spirit, Silver Galapagos and Silver Discoverer.
To access the streaming newspapers, guests should download the Press Reader app on either the Apple App Store or Google Play store.
Is there laundry service on board?
Complete valet services, including laundry, pressing and dry cleaning, are available at an additional charge and may be arranged through your butler. Laundry service is complimentary for certain suite categories and for those Venetian Society members who have reached certain reward levels. A self-service launderette offers washing machines, dryers, irons and laundry supplies, allowing you to limit the amount of cruise luggage needed, especially for longer voyages.
Are dining tables and seating times assigned?
The main dining room aboard all Silversea ships, The Restaurant, has an Open Seating arrangement, which means no assigned dining time or table. Arrive at your leisure and dine with the friends of your choice. Please discuss your dining preferences with the Maitre’d once on board.
Does The Restaurant have tables for two?
Yes, however there are a limited number available. Please discuss your dining preferences with the Maitre d’ once on board
May I make reservations in the speciality restaurants prior to embarkation?
Dining reservations for the specialty restaurants may be made once on board and online through My Silversea 120-7 days prior to departure.
Are children permitted aboard Silversea's ships?
Silver Cloud, Silver Wind, Silver Shadow, Silver Whisper, Silver Spirit
Minors under the age of 18 must be accompanied, in the same or connecting suite, by a parent or other responsible adult over the age of 21 for the duration of the voyage and on all shore excursions and land programmes. If the adult accompanying the minor is not their parent, a parental consent guardianship form must be signed by a parent or legal guardian and received by Silversea prior to sailing. Please contact our Special Services department at SpecialServices@Silversea.com for a Parental Consent Form. Silversea cannot accommodate infants under six months of age and reserves the right to limit the number of children under three years of age. Guests must be 21 years of age or older to consume alcohol. Silversea reserves the right to refuse to serve anyone who in its sole judgment may be under the influence of alcohol, or for any reason necessary to preserve the health and safety of guests and employees. Children under the age of 8 years old are only permitted to participate in suitable Silver Shore Excursions / shuttle service if the vehicles are equipped with the correct safety harness and seating equipment. Child harnesses and secure seating cannot be guaranteed. Silversea reserves the right to refuse children under the age of 8 years old on any tour on the basis of safety. Guests may use their own approved safety seat, booster seat or harness provided they are compatible with the local touring vehicle and can properly secure the child.
Silver Explorer, Silver Galapagos, Silver Discoverer
Minors under the age of 18 must be accompanied, in the same or connecting suite, by a parent or other responsible adults over the age of 21 for the duration of the voyage and on all shore excursions and land programmes. If the adult accompanying the minor is not their parent, a parental consent guardianship form must be signed by a parent or legal guardian and received by Silversea prior to sailing. Please contact our Special Services department at SpecialServices@Silversea.com for a Parental Consent Form. Silversea cannot accommodate infants under the age of one (1) year on board Silver Explorer and Silver Discoverer, and is unable to accommodate children less than six (6) years of age on Silver Galapagos. For Silver Explorer and Silver Discoverer no children under the age of six (6) years will be allowed on board the Zodiacs. Children under the age of six (6) years will be unable to participate in any expedition excursions or embarkations that require the use of a Zodiac. Guests must be 21 years of age or older to consume alcohol. Silversea reserves the right to refuse to serve anyone who in its sole judgment may be under the influence of alcohol, or for any reason necessary to preserve the health and safety of guests and employees.
Are there any children's programmes or babysitting services on board?
Although Silversea permits children aboard as guests, there are no special programmes for children on board, and Silversea does not provide for the care, entertainment and supervision of children.
Does my suite have a flat-screen TV?
Yes, all suites have at least one flat-screen TV.
What is the electricity voltage in my suite? Will I need an adapter?
For your convenience, 110-volt (American current) and 220-volt (European current) outlets are provided in your suite, accommodating small appliances without the use of adapters or electric converters. The Silver Explorer has only 220 volt/60 Hz AC power and accepts Europlug or Type C plugs. A hair dryer is provided in each suite. Irons are available in the launderette.
Is there a DVD/CD player in my suite?
This varies from ship to ship and from suite to suite. Please see the suite description for the particular ship and suite category you are considering. Click here to see all the ships in the fleet.
I have allergies. Can special detergent be used to wash my sheets and towels?
Silversea can notify Housekeeping Services of your preferences. Please email email@example.com in advance of you cruise.
Is there Internet service on board?
Yes. All Silversea ships are equipped to offer wireless (Wi-Fi) Internet access. You can use your own laptop to surf the Internet and check emails at Wi-Fi locations throughout the ship, or from the comfort and privacy of your suite. Computers, email and Internet access are also available on board at the Internet Café. However, it is important to understand that telecommunication services while at sea are via satellite and significantly different than high-speed connections on land back home. The signal travels in a similar manner to radio waves but at much greater distances. Therefore, onboard Internet access is not guaranteed at all times. Satellite communications are also affected by weather and the ship’s location. In particular, Internet service is extremely sporadic while in the Arctic. Guests aboard expedition cruises to/from Svalbard should be prepared to be out of communication for the duration of their time on board. (Please be assured that Silver Explorer always has emergency communication capabilities.)
What is the charge for Internet service?
Various Internet service packages are available. Beginning with January 2016 sailings, every guest will receive at least one free hour of WiFi per day, with select suites receiving unlimited WiFi. Whether accessing the Internet via your own laptop computers or via the Internet Café computers, the same rates apply. All charges are posted directly to your onboard account. No credit is given for unused Time Plan minutes. Rates shown are in US dollars and are subject to change. To view Internet plan pricing, please click here.
Is there mobile phone (cell phone) service on the ship?
Yes. Onboard mobile phone service enables you to make and receive phone calls, text messages and other select data services on your mobile phone even when miles away from land. Your mobile phone service provider will bill you for calls and/or messages, which may appear as roaming charges. Please note that mobile phone service is sporadic at best while in the Arctic. Guests aboard voyages to/from Svalbard should be prepared to be out of communication for the duration of their time on board. Click here for more information on Silversea’s Cellular Phone service.
Will my devices work on board?
To be most successful, prepare your devices BEFORE leaving home:
- Learn how to turn ON and turn OFF both the WiFi and network (mobile/cellular) connections on each of your devices.
- Contact your mobile/cellular service provider to confirm that a roaming agreement with Silversea Cruises has been established and to and ask about rates. Learn how to enable your international roaming
- Set up an email account if you do not have one already.
- Be sure you know any usernames and passwords you may need.
- Switch your settings to the most basic choice that shows less graphics and loads faster.
- Make any software updates and turn off any automatic update settings for the duration of your cruise.
- Download any books, audiobooks, music, movies, games, apps, etc. that you may want during your cruise.
- Discuss VPN limitations with your company, as onboard personnel are not authorized to change your VPN settings.
- Facebook users should bookmark and plan to use M.Facebook.com or Touch.Facebook.com instead as these have less graphics and load faster.
- Don’t forget to pack any power cords/battery packs, camera cables to transfer pictures, adaptor cables and headphones you may need for each of your devices.
Will I be able to download videos and stream music?
Certain websites and services may be restricted due to limited bandwidth. Downloading videos, books and movies or using Skype are examples of high-bandwidth services that will be more frustrating than enjoyable and should be avoided. Plan to use the Internet only for emailing and web browsing.
How can someone contact me on the ship?
In the case of an emergency back home, friends and family should not call your mobile phone. The Shore-to-Ship number provided in your Final Cruise Documents is the best way to reach you while aboard ship. Click here for more information on Dial A Ship service, an alternate option for contacting ships at sea, anywhere in the world.