Once Onboard

BEVERAGES

An extensive selection of fine wines, spirits, and champagnes are complimentary throughout the ship, and your in-suite bar and refrigerator will be replenished upon request with your preferences. (A selection of premium wines, champagnes and spirits is available at an additional charge.)

COMMUNICATIONS SHIP-TO-SHORE

Please note that certain onboard technologies utilise satellite equipment. As such, there may be temporary outages of any satellite-connected shoreside service, including Internet connections, cell phones, in-suite phones, television broadcast channels and world news summaries. While in the high Arctic, Internet service is extremely sporadic and the Silver Explorer has only emergency communication capabilities via Iridium satellite. Guests aboard voyages to/from Svalbard should be prepared to be out of communication for the duration of their time on board. For Greenland, Canada and Chilean Fjords voyages, Internet service may be sporadic or unavailable while cruising in the fjords. 

Business Services

Fax reception is complimentary. Ship-to-shore fax transmissions are available at an additional charge. A black and white laser printer is available for your use in the Internet Café at no additional charge.

Email / Internet Access

Onboard Internet services are available with a range of pricing plans. Guests may use their own laptop with wireless card to conveniently access the Internet and personal email in the privacy of their own suite, and at Wi-Fi locations throughout the ship. Computers, email and Internet access are also available onboard via the Internet Café for a nominal fee.

Wireless Phone and Data Services

When onboard, guests may make and receive phone calls, text messages and other select data services on their own mobile phone or PDA device. Guests will be billed by their home mobile phone provider and calls or messages will appear as roaming charges on their bill. Before leaving home, guests should contact their provider to confirm a roaming agreement with Silversea has been established.

Direct Dial Phone Service

Each ship is equipped with a telephone system that allows guests to make direct-dial phone calls from their suite whilst at sea. Calls will be billed to the guest’s onboard account. Please consult the ship’s Reception Desk for the current rate. (In 2009, the rate was USD$9.50 per minute). Should someone wish to reach you whilst you are at sea, please refer to the Leave Behind Information provided in your final cruise documents.

GRATUITIES

All gratuities aboard ship are included in your cruise fare.

LAUNDRY / VALET SERVICES

Complete valet services, including laundry, pressing and dry cleaning, are available at an additional charge and may be arranged through your butler. Customary charges will apply. A self-service launderette offers washing machines, dryers, irons and laundry supplies.

NEWSPAPERS

You will receive a complimentary satellite world news summary delivered daily to your suite. In addition, Silversea’s optional SilverNews service offers, for purchase, a daily delivery of your choice of over 600 popular newspapers from more than 70 countries and in 40 languages. Publications are available within hours of original printings. Grand and Owner’s Suite guests will receive one complimentary periodical each day.

SMOKING

2012 Smoking Policy

At Silversea, the comfort, enjoyment and safety of all guests is paramount. Most areas on the Silver Explorer are non-smoking, however cigarette, cigar and pipe smoking is permitted in The Connoisseur’s Corner and in specifically designated outside areas on open decks 5 and 6. As a safety precaution, smoking is not permitted on any guest suite veranda or balcony. Silversea kindly requests that all guests observe the non-smoking areas.

In consideration of evolving consumer trends, and to further promote a safe, comfortable and enjoyable environment for all Silversea guests, staff and crew, an updated smoking policy will go into effect for voyages departing after 1 January 2013:

2013 Smoking Policy

Smoking is not allowed in most areas on board Silver Explorer, including: Guest suites and staterooms, as well as guest suite verandas and balconies. Cigarette, cigar and pipe smoking is permitted in the following areas: The Connoisseur’s Corner and in specifically designated outside areas. These areas include designated tables outside of the Panorama Lounge, as well as on open Deck 6. Silversea kindly requests that all guests observe the non-smoking areas.