Before Your Expedition Cruise
The luxurious Silver Explorer offers an expedition cruise experience unlike any other, and naturally many guests have questions about various policies and guidelines, as well as what to expect onboard and ashore. Silversea has compiled some essential information regarding preparation and packing for your expedition, plus descriptions of certain onboard services and facilities. This is a general summary of helpful information.
For complete details, please refer the Passage Contract that is attached to your expedition cruise ticket. If you have additional questions or a special request, please contact your travel professional or Silversea Reservations. Please note that due to limited availability and accessibility of supplies, Silversea may not be able to accommodate the same special requests as they are able to accommodate on the other Silversea ships.
Air, Hotel and Transfer Arrangements
Silversea Air Programme
US and UK guests have the option to purchase a comprehensive air package that includes roundtrip Economy Class air transportation from select gateway cities and transfers between the airport and ship on day of embarkation/ disembarkation. On select voyages Silversea also includes one night pre-cruise accommodation in a deluxe hotel plus applicable transfers. Please inquire about Silversea's Air Programme and package inclusions for your expedition cruise at the time of booking.
Silversea Expeditions Air Charter Packages
For Silver Explorer voyages embarking and/or disembarking in Kangerlussuaq (2013 only), Ushuaia, Longyearbyen and Churchill, guests are required to purchase Silversea's Air Charter Package for an additional charge. Purchase of the Silversea Expeditions Air Charter package is required regardless of utilisation. Additional restrictions may apply.
- Air charter packages for 2013 voyages embarking and/or disembarking in Kangerlussuaq include Economy Class charter air service between Copenhagen (or other gateway city as designated by Silversea) and Kangerlussuaq plus applicable transfers in Kangerlussuaq between airport/pier.
- Air charter packages for voyages embarking and/or disembarking in Ushuaia include Economy Class charter air service between Buenos Aires and Ushuaia plus applicable transfers in Ushuaia between airport/pier.
- Air charter packages for voyages embarking and/or disembarking in Longyearbyen include Economy Class charter air service between Oslo (or other gateway city as designated by Silversea) and Longyearbyen plus applicable transfers in Longyearbyen between airport/pier.
- Air charter packages for voyages embarking and/or disembarking in Churchill include Economy Class charter air service between Winnipeg (or other gateway city as designated by Silversea) and Churchill plus applicable transfers in Churchill between airport/pier.
Hotel Programme and Transfers
Discover the world’s most desirable cities at your leisure with Silversea’s optional pre- and post-cruise hotel programmes – Silver Shore Simply Hotel and Silver Shore Grande Hotel.
Cruise-only guests who have purchased a pre- and/or post-cruise hotel programme through Silversea, but have made their own flight reservations, will receive transfers between the airport, hotel and ship. Please advise Silversea of your flight schedules to ensure proper arrangement of transfers.
Cruise-only guests who have not purchased the pre- or post-cruise Hotel Programme through Silversea, but have made their own flight and hotel reservations, may purchase ground transportation and baggage handling between airport and ship from Silversea. Please contact your travel agent for details.
Luggage allowance policies may vary by airline, destination, and class of service. Most, if not all, airlines strictly enforce their carry-on and checked luggage policies and you may be required to pay additional fees should the weight and size of your luggage be outside the airline’s set policy and/or the number of pieces exceed the free luggage allowance. Many airlines limit each piece of luggage to 23kg (50lbs) or less. Since the airlines’ policies change frequently, it is strongly recommended that you or your travel professional contact the air carriers directly to obtain the most current baggage allowance restrictions. Please note that guests are, at all times, fully responsible for any/all airline baggage fees. For travel to/from and within the United States, please visit https://bags.amadeus.com/ or the individual air carriers' website for a complete listing of baggage allowance information and fees.
Luggage restrictions for Silversea’s charter service limit each guest to one (1) carry-on of no more than 5 kg (11 lbs) and two (2) checked bags not to exceed 20 kg (44 lbs) per piece. Luggage restrictions are subject to change. Refer to the Charter Flight Information letter enclosed in your documentation packet.
Silver Shore Land Adventures may impose additional baggage limitations. Your final travel documents include the details of your Land Adventure’s baggage limitations, if applicable. All luggage must be securely packed and tagged with the supplied pre-printed luggage tags supplied as part of your documentation package. In accordance with airport security restrictions for carry-on baggage, it is recommended that you hand carry travel documents (passports, visas, inoculation verification, cruise and air tickets), medications and valuables. Liquid, fragile, perishable and other articles not suitably packed are transported at your own risk.
Silversea is not responsible for loss or damage to luggage or any other personal item that may occur, or while participating in hotel and/or land programmes or shore excursions. To avoid the possibility of losing luggage en route to the port of embarkation, it is recommended to ship your luggage ahead of you via Silversea’s Silver Shore Baggage Valet programme or other service.
Upon embarkation, Silversea will make every effort to deliver your luggage in a timely manner; however delivery may be delayed due to strict customs formalities that are beyond the ship’s control, so please remember to pack all essentials in your carry-on bag.
Other Items To Pack
Though The Boutique onboard does carry some toiletries, you should pack an appropriate supply of essential items, including film and batteries for your camera, as well as over-the-counter medications and prescription drugs.
Your luggage can be picked up from your home, office or other location and travel to the select worldwide destination of your choice and back home again from many ports. Considering current airport security and baggage restrictions, this convenient service provides peace of mind before and after your journey. For your convenience, Silversea offers roundtrip and one-way service options, with pricing based on the weight and number of pieces to be shipped. Each piece of luggage is automatically insured for a maximum of USD$2,000. For additional details and fares, kindly contact your travel professional.
Shipboard attire ranges from casual to informal. Casual wear is appropriate for daytime aboard ship or ashore, and consists of standard sports outfits as worn at five-star resorts. Shoes should be non-skid, flat or low heeled for deck activities. Evening attire is casual with the exception of the Captain’s Welcome Aboard and Farewell Dinners, which are informal. On casual evenings, open-neck shirts, slacks and sports outfits are appropriate. Jeans and shorts are not permitted in The Restaurant. On informal evenings, women usually wear dresses or trousersuits, and men wear jackets (tie optional). Remember to pack swimwear.
The right gear is essential for enjoying the full experience of your Silversea Expedition without the limitations of weather and other conditions. Clothing that can be layered to accommodate different temperatures is most versatile and comfortable. When visiting certain sacred sites or attending certain ceremonies,
guests should show respect for the local culture by not wearing shorts
or skirts above the knee. Women should not show bare shoulders. Visit Silversea’s Expedition Gear Shop for a detailed packing list. For guests sailing aboard select Arctic, Antarctic and Chilean Fjords voyages, please be sure to select the size for your complimentary parka.
Essential Clothing Items
Additional Items Needed for Polar Voyages
Insulated parka/ski jacket, down or synthetic — able to accommodate your sweater/jumper underneath. For guests sailing aboard Arctic, Antarctic and Chilean Fjords expedition cruises, please be sure to select the size for your complimentary parka at Silversea’s Expedition Gear Shop.
Heavyweight fleece top or wool sweater
Mid-weight fleece top
Mid-weight fleece trousers
Mid-weight thermal underwear tops and bottoms (synthetic or wool)
Wool or fleece hat
Wool or fleece gloves (2 pairs)
Wool or wool blend socks and thin sock liners
Heavier, ski-type gloves (2 pairs)
Heat-treated foot warming insoles and hand warmers
Waterproof, knee-high, rubber boots (wellies) with non-slip soles.
Wind chill can be a significant feature of a polar expedition cruise. When the wind is constant, you can lose body heat quickly. Adequate wind and rain gear is vital. Cotton is ideal in warm weather, however, once it becomes wet, it will drain your body heat. Bring wool or synthetics such as Capilene, MTS and Thermax instead. Always test layers before a trip. The outer layer should fit easily over the inside ones without binding and bunching up.
Optional Field Gear
Camera, film, memory cards and extra batteries. Bring more film and/or memory cards than you think you will need. Certain film types will be difficult to purchase or unavailable once the trip begins. Test your camera before leaving home to ensure it is working properly, and pack the manual for reference, should unexpected problems arise.
Consider bringing a camera beanbag to support your 300mm+ lens for your camera’s stabilisation.
Motion sickness remedies
Spare contact lenses or glasses
A few large zip-seal bags to keep camera gear dry whilst riding in the Zodiac and during wet shore landings
Reading and writing materials
Hiking boots and hiking socks
Favourite energy snacks
Before you leave home to embark on your Silversea Expedition cruise, local
governments request that you protect the very special places Silversea
visits by undertaking some simple checks. It is our responsibility to protect these pristine environments. Prior to packing your gear for Antarctica or the Arctic, it is very
important to thoroughly clean all equipment to avoid accidentally bringing in foreign
seeds, grasses or bacteria. Boots and clothes can carry seeds and introduce non-native species from all over the world. It is
recommended that you flip all pockets inside out and remove any residue.
By complying with these measures you will be making a real and valuable contribution to the conservation of these fragile environments. The following bio-security measures are intended to prevent the introduction or transfer between landing sites of any organic material including animals, plants, seeds, soil and diseases. Please undertake the following checks before you leave home for your expedition cruise:
- Ensure that the footwear you intend to take has been scrubbed clean and all soil and seeds removed.
- Check all of your clothing for soil, seeds and insects – especially cuffs, pockets, seams, hoods and all Velcro.
- Check that any equipment and luggage you plan to bring is clean and free of soil and seeds. This includes walking sticks, ski poles and tripods for cameras.
- Before packing, please vacuum and inspect inside any bags, particularly those that you plan to take ashore, to ensure absence of soil, seeds and insects.
Please review AECO's Basic Biosecurity Measures
Other Items To Pack
Though The Boutique onboard does carry some toiletries, you should pack an appropriate supply of essential items, including film and batteries for your camera, as well as over-the-counter medications and prescription drugs.
Prior to departing, US guests should consider registering their valuables (e.g. jewellery, cameras, electronic equipment, etc.) with US Customs. Although this is not a requirement, it will help to prevent delays in clearing Customs upon your return to the United States. For further information, please consult your travel professional or visit the US Customs Services’ website at http://www.customs.gov/xp/cgov/travel
UK residents may visit the Customs and Excise website at http://www.hmrc.gov.uk. If you are not a US or UK resident, contact your local Customs office.
If you have special dietary requirements, Silversea will make every attempt to accommodate your requests. Please advise Silversea of your needs on the Guest Information Form at least 75 days prior to sailing. Notification should be sent to Silversea Special Services Department, 110 East Broward Blvd., Fort Lauderdale, FL 33301 USA.
The Silver Explorer expedition cruise ship has only 220 volt/60 Hz AC power. A hair dryer is provided in each suite/stateroom. Irons are available in the launderette. Many modern electronic devices support dual voltages, but if you are uncertain, please verify your equipment prior to plugging it in. The electrical receptacles on the ship accept plugs of a type known as Europlug or Type C. They will also accept plugs like the German Type F and French Type E. The receptacle is as shown: [insert image]
Embarkation time is included in your final cruise documents. Please arrive at the ship at the specified time. (For guests whose Silversea package includes a mandatory charter air flight, please arrive at the airport at the time specified in your final cruise documents.) Once you arrive at the terminal, you will be asked to show your Silversea voyage documents and your passport. Please keep all necessary documents handy in your carry-on bag.
Please review your flight information carefully prior to embarking on your trip. Please reconfirm your airline reservations and flight departure time 24 hours prior to leaving home. If you find that your flight will be delayed beyond your ship’s departure time, please contact Silversea immediately at 800-722-9955, 954-522-2299 or +44(0) 844 770 9030. If the office is closed, please contact the ship directly. You may dial the ship directly by using a credit card and calling US 800-775-8884 or Outside the US 954-759-5188.
To dial the ship directly without using a credit card, you will need to first dial the International Dialling code (i.e. 011 or 99) plus the appropriate ocean region code: (871) for Atlantic Ocean East, (872) for Pacific Ocean, (873) for the Indian Ocean, or (874) for Atlantic Ocean West, and then the telephone or fax number shown below:
Telephone: 011 (874) 33-11-56-250
Fax: 011 (874) 33-11-56-220
You may bring aboard the ship a reasonable amount of clothing and personal effects without charge. Luggage for Silversea guests, or guests on land programmes, must be handled in accordance with regulations and tariffs of airlines and/or ground operators. For more information on luggage, see Terms and Conditions.
Prior to your departure date, Silversea will provide you with a list of port addresses where mail can be delivered to you throughout your voyage. Postage and mailing services are available on board.
Generally, inoculations are not required in most areas where Silversea travels. These requirements are subject to change and it is recommended that you verify current guidelines with your travel professional prior to departure. Please note that when travelling to countries that do require inoculations, written verification will be necessary. Before taking any trip overseas, it is wise to check with your doctor, particularly if you are under a doctor’s care.
Medical Services Onboard
Each Silversea expedition cruise ship is equipped with a Medical Centre, which is customarily staffed by a doctor and nurse on 24-hour call when at sea. When docked, supplementary emergency care may also be obtained through local medical facilities. Guests may be charged for medical services and for medications used for their medical treatment. The Medical Centre is not intended or designed to provide ongoing treatment of pre-existing conditions or for extended critical care, and Silversea is not responsible for the diagnosis, treatment or services furnished by shipboard medical personnel. Guests requiring oxygen for medical reasons are welcome to bring an oxygen concentrator onboard. Guests wishing to bring their own portable oxygen tanks must obtain prior written authorisation from Silversea, as restrictions may apply.
At the time of booking, expectant mothers are required to provide a medical certificate establishing their fitness for travel. Silversea is unable to accommodate women beyond their sixth month of pregnancy and will not be responsible or liable for any complication related to pregnancy during the entire duration of their Silversea vacation/holiday.
For your convenience and wellbeing during your expedition cruise, it is important that you bring a sufficient supply of any prescription medicine you may need. Prescriptions cannot be refilled onboard, and usually cannot be refilled overseas. To prevent delays in clearing Customs, it is also a good idea to travel with a doctor’s letter explaining that your prescription medication is required for your continued health. It is also recommended that the medicine remain in its original container with the original pharmacy label intact.
Special Medical Conditions
If you have any existing medical condition that may require attention, or should you require oxygen for medical reasons whilst onboard, please send written notification prior to your voyage to Silversea Special Services, 110 East Broward Boulevard, Fort Lauderdale, FL 33301 or fax to 954-759-5049. Please note that an oxygen concentrator is the only form of oxygen equipment that the Silversea expedition cruise ships can accommodate. Guests who rely upon wheelchairs must bring their own. Please note that not all shore excursions are suitable for guests with impaired mobility.
Minors and Childcare
Silversea cruise guidelines state that minors under the age of 18 must be accompanied, in the same or connecting suite, by a parent or other responsible adult over the age of 21. If the adult accompanying the minor is not their parent, a parental consent guardianship form must be signed by a parent or legal guardian and received by Silversea prior to sailing. Guests must be 21 years of age or older to purchase or consume alcohol. Silversea reserves the right to refuse to serve anyone who in its sole judgment may be under the influence of alcohol, or for any reason necessary in its judgement to preserve the health and safety of guests and employees.
The Silver Explorer cannot accommodate infants under the age of 1 year. Silversea Cloud, Silver Wind, Silver Shadow, Silver Whisper and Silver Spirit cannot accommodate infants under the age of 6 months. Guests must notify Silversea of any children between the ages of 6 months and 1 year who will be sailing on board the ship. A signed and notarised waiver will be required for all children between these ages. Although Silversea accepts guests over the age of 6 months (over the age of 1 year for Silversea Expeditions), there are no special programmes for children on board, and Silversea does not provide for the care, entertainment or supervision of children. Silversea reserves the right to limit the number of children less than 3 years of age.
In addition, the Zodiacs used for Silversea Expeditions are unable to accommodate children younger than 6 years of age. As Silversea does not provide babysitting services, an adult family member will be required to remain on board the Silver Explorer expedition cruise ship with their child(ren) during Zodiac excursions.
Silversea does not limit the amount of money you may carry during your expedition cruise. For safety reasons, Silversea recommends that guests take precautions and not carry excessive amounts of cash. Many purchases can be conveniently made using credit cards or travellers cheques and do not require cash transactions. Silversea is not responsible for any loss of money. If you bring more than USD$10,000 into or out of the United States (e.g. in the form of US or foreign currency/coinage, travellers cheques in any form, money orders, etc.), you must report it to the US Customs Service. For additional information and forms, see the US Customs’ website at: http://www.cbp.gov/xp/cgov/travel. If you are not a U.S. citizen, please contact your local customs office.
Credit Cards and Currency
Any and all onboard payments to Silversea shall be made in US dollars. All charges for services provided and products purchased on board the ship must be paid for by cash, travellers cheque (USD funds) or credit card (VISA®, MasterCard®, American Express® or JCB) at the end of each voyage segment and before your final disembarkation from the ship. A 2% transaction fee will be charged for all cash advances.
It is a good idea to exchange some of your funds at a bank before leaving home. Most international airports also exchange funds, though they often charge higher exchange fees. In certain ports of call there will be a local bank representative onboard to exchange funds into the currency of the host country.
Travellers cheques may be cashed at the Reception Desk 24 hours/day and may be used to pay your shipboard account.
A leader in customised travel, Silversea offers Personalised Voyages. A simple daily rate allows you to design your own itinerary arriving and departing the ship as your schedule and travel preferences dictate. Contact your travel professional for additional information.
Pets cannot be accommodated on any Silversea cruise.
Appointments for most salon services and spa treatments can be made 60 days prior to sailing via My Voyage.
Special Occasions at Sea
If you are celebrating a birthday, anniversary, honeymoon or other special occasion during your expedition cruise, please ask your travel professional to advise Silversea at least four weeks prior to departure. Notification should be sent to: Silversea’s Special Services Department, 110 East Broward Blvd., Fort Lauderdale, FL, 33301 USA.
To ensure that your journey runs smoothly, please remember to bring along all required travel documents. These include air and cruise tickets, passport, visa and medical card inoculation verification (where applicable). Please be aware that security measures imposed by overseas governments may change from time to time. It is your responsibility to secure all relevant documentation for your trip. If any guest fails to obtain and to have such documents readily available, that guest may be denied boarding and accommodation, or the guest may be disembarked during the voyage. Please note: Some countries you visit may require that your passport be valid for six months following your return date.
For your personal safety, all guests are required to provide the above-mentioned documentation in order to board Silversea’s vessels. Should you have any questions regarding travel documents, please consult your travel professional for advice.
Every Silversea suite is equipped with a personal safe, located inside your walk-in wardrobe. Please take great care with your money, jewellery, cameras, binoculars, documents and any other articles that you retain in your personal control or keep in your suite, as Silversea is not responsible for damage to, or loss of, these items.
If you would like to make arrangements for a Bon Voyage Party and/or to have visitors board the vessel at your embarkation port, please ask your travel professional contact Silversea’s Special Services Department, 110 East Broward Blvd., Fort Lauderdale, FL, 33301 USA. Requests must be made in writing no later than 14 days prior to departure. For security reasons, visitors on embarkation day must be pre-registered with Silversea. For visitors during the voyage other than embarkation day, arrangements may be made onboard. Silversea reserves the right to limit the number of visitors permitted onboard.
A visitor fee of USD$10 per person will be charged to your shipboard account and includes all onboard beverages. There is no charge for children under 18 years of age. Guests may invite a maximum of two visitors to join them in The Restaurant. The fee is USD$30 per visitor for breakfast, USD$60 per visitor for lunch including complimentary wines, and $100 per visitor for dinner, including a pre-dinner drink and complimentary wines. Selections from the Connoisseur’s List are not included.
Should the expedition cruise of your choice be unavailable, you may ensure a position on a waitlist for that cruise by making a deposit of USD$250 or international currency equivalent per guest, which will be applied toward your cruise deposit requirement and/or final payment should a suite become available. If a suite becomes available and you choose not to reserve, or should no suite become available, your deposit will be refunded.