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Careers

Silversea is the defining name in luxurious cruise travel, distinguished in the ultra-luxury market by its elegant, all-suite ships, all-inclusive pricing, worldwide itineraries and genuine hospitality.

Silversea is proud of their reputation as the "World's Best*" cruise line and seeks individuals who take personal pride in their work to join their award-winning staff. Silversea understands that their employees are their greatest asset and are committed to investing their resources in recruiting the very best.

More than 240 shoreside employees in Silversea's Fort Lauderdale, London, Monte Carlo, Sydney and Singapore offices work together with a staff of 1,600 aboard Silversea's fleet of six ships to provide guests with unique and unforgettable travel experiences around the world. Silversea believes in investing in their employees. By providing a competitive benefits package, as well as opportunities for growth and professional development, Silversea has retained a staff with a strong work ethic and a commitment to personal achievement and corporate success.

If you would like to work for one of the most respected organisations in the travel industry, "World's best cruise line”* Silversea invites you to explore their current career opportunities.

PLEASE NOTE: V.Ships Leisure SAM is the ONLY crew management agency for Silversea Cruises. The ONLY authentic emails regarding Silversea employment will show as having been sent from an @Silversea.com or @vships.com email address.

* Voted "World's Best" by the readers of Travel + Leisure for seven years.


Shipboard Careers Opportunities

Click here to see all Shipboard positions


Corporate Careers Opportunities

Click on the list of available positions below :

Expiry date: 2014-11-03
Description:
Promote and sell the Silversea brand by visiting travel agents, establishing and maintaining business relationships, and conducting product presentations in the Mid-Atlantic region. This position is based in Washington, D.C..

Job Title: Area Sales Director, Mid-Atlantic Region (based in Washington, D.C.)
Department: Sales
Reports to: Regional Sales Director

Performance Responsibilities:

  • Achieve and exceed revenue sales goals.
  • Expand Silversea product and brand awareness to the travel agent community.
  • Make public presentations at trade shows, cruise events, seminars, ship functions, and other events.
  • Conduct regular in person sales calls.
  • Initiate and maintain relationships with all accounts in the assigned region including travel agents and direct consumers with a focus on key accounts and secondary accounts.
  • Inform Silversea management of marketplace conditions and competitive environment.
  • Assist travel agencies with marketing opportunities, i.e. direct mail and electronic media.
  • Account for all travel and entertainment expenses, following Silversea’s Travel & Entertainment Policy.
  • Maintain control of a co-op budget to include advising the head office of future commitments as well as submitting co-op agreements for payment in a timely manner.
  • Increase affinity and promotional group bookings.
  • Increase FIT bookings.
  • Perform other business-related duties as instructed by the VP of Field Sales.

 

Social duties:

  • Excellent verbal communication skills.
  • Good interpersonal skills and ability to tactfully deal with internal and external contacts.
  • Well organized and detail oriented.
  • Able to work under minimal supervision.
  • Possess a positive, team-player attitude.

 

Education/Experience:

  • Bachelor’s degree and/or equivalent industry experience required.
  • 5 years minimum in the cruise and travel related industry discipline/ 7 years non travel in sales/marketing related discipline preferred.

 

Computer Skills:
Proficiency in Word and Excel.

Expiry date: 2014-11-03

Description:
Promote and sell the Silversea brand by visiting travel agents, establishing and maintaining business relationships, and conducting product presentations in the South Central region. This position is based in Dallas, TX.

Job Title: Area Sales Director, South Central Region (based in Dallas, TX)
Department: Sales
Reports to: Regional Sales Director

Performance Responsibilities:

  • Achieve and exceed revenue sales goals.
  • Expand Silversea product and brand awareness to the travel agent community.
  • Make public presentations at trade shows, cruise events, seminars, ship functions, and other events.
  • Conduct regular in person sales calls.
  • Initiate and maintain relationships with all accounts in the assigned region including travel agents and direct consumers with a focus on key accounts and secondary accounts.
  • Inform Silversea management of marketplace conditions and competitive environment.
  • Assist travel agencies with marketing opportunities, i.e. direct mail and electronic media.
  • Account for all travel and entertainment expenses, following Silversea’s Travel & Entertainment Policy.
  • Maintain control of a co-op budget to include advising the head office of future commitments as well as submitting co-op agreements for payment in a timely manner.
  • Increase affinity and promotional group bookings.
  • Increase FIT bookings.
  • Perform other business-related duties as instructed by the VP of Field Sales.

Social duties:

  • Excellent verbal communication skills.
  • Good interpersonal skills and ability to tactfully deal with internal and external contacts.
  • Well organized and detail oriented.
  • Able to work under minimal supervision.
  • Possess a positive, team-player attitude.

Education/Experience:

  • Bachelor’s degree and/or equivalent industry experience required.
  • 5 years minimum in cruise or travel related industry discipline / 7 years non travel in sales/marketing related discipline preferred.

 

Computer Skills:
Proficiency in Word and Excel.

Expiry date: 2014-11-02

Description:
This position will drive the performance of the Americas by successfully activating and implementing the group marketing mix into the Americas (incl Latin America and Canada). The individual will be responsible for driving marketing strategy and tactics that drive awareness, leads and conversion. The marketing manager will work with Creative Services and/or agency partners to develop local adaptation of all communication elements including but not limited to brochures, flyers, direct mail, special promotion materials, emails and advertising. The role will also support other key initiatives in the department including Sales-related marketing support and internal communications programs as needed.

Job Title: Manager, Marketing – Specialty Markets & Communications
Department: Marketing Americas
Reports to: VP of Marketing Americas

Performance Responsibilities:

  • Own performance of the Latin America and Canada driving all marketing activity related to this product segment including product, promotion, place and price
  • Be the brand champion ensuring target customer requirements are exceeded
  • Develop, manage and communicate the Americas marketing strategies and plans for the LATAM and Canada while ensuring alignment to global brand guidelines and global marketing and communication strategy
  • Assist corporate marketing in any brand strategy execution and development
  • Develop, execute and manage all direct mail, emails, advertising, online marketing
  • Develop, execute and manage e-mails and online marketing for B2B and B2C based on brand framework
  • Contribute to development of marketing templates and manage and execute adaptations for the Americas
  • Work with partnership manager to develop and execute consumer events that drive engagement, leads and bookings
  • Work with social media specialist to ensure activities are promoted through social media channels
  • Track and monitor booking and revenue performance related to LATAM and Canada
  • Monitor distressed inventory/destinations/voyages and develop promotions and programs to increase load factor
  • Monitor and track competitive landscape and responses to competitive promotions and activities
  • Work in conjunction with PR to ensure activities are promoted to press and other PR initiatives
  • Ensure all copy, images and brand execution are accurate for all channels on a daily basis
  • Work with internal and external staff/vendors to bring compelling and innovative solutions and to maximize opportunities for the company’s marketing activities
  • Analyze key gaps to drive growth: awareness, prospects, leads, conversion, repeat to Increase the number of leads and bookings
  • Work with guest services and operations to understand guest issues and satisfaction scores
  • Work with marketing manager trade to ensure all national campaigns are communicated and driven through the trade channel
  • Effectively communicate marketing plans/updates and act as liaison with global marketing teams
  • Maintain working knowledge of industry standards and best practices in marketing
  • Maintain budgets adherence and accurate accounting policies
  • Manage trafficking and project management of internal approvals of projects as needed
  • Execute special projects as directed by supervisor as needed, including develop, execute and manage internal and external marketing communications including training support and presentation materials, loyalty programs marketing and other programs as needed.

Education/Experience:
Education: Bachelor’s degree in Marketing, Business, or related field

Years of experience:

  • 5-8 years of experience in consumer marketing, preferably within luxury or travel industries.
  • Experience creating, implementing and managing marketing strategies and tactics
  • Experience and understanding of online and offline communication channels
  • Essential qualifications and skills:
  • Solid track record in driving brand performance and growth
  • Strong understanding of brand management and executing to guidelines
  • Solid track record of managing the four P’s of marketing, multiple countries preferred
  • Experience in project management
  • Know-how of modern marketing and market research tools
  • Understanding of third party sales channels such as franchises, distributors etc.
  • Strong written and verbal communications
  • Calm demeanor works well under pressure
  • Able to perform multiple duties at once
  • Self-starter, able to work with little supervision
  • Must be extremely detailed-oriented and have solid organizational skills
  • Good team player who works well cross functionality
  • Clear sense of integrity, work ethic and interest in building relationships based upon competency and trust

Computer Skills:
Proficiency in Word, Excel, PowerPoint

Language Requirements:
Must be fluent in Spanish; Portuguese a plus

Expiry Date: December 12, 2014
Description This position is responsible for selling Silversea cruise and land products by providing information and courteous service in response to telephone and written inquiries.

Job Title: Agent, Reservations
Department: Reservations
Reports to: Director, Reservation

Performance Responsibilities:

• Sell cruises to various destinations along with optional programs such as air, land, hotel, insurance, etc.
• Service incoming phone calls in a professional, courteous and efficient manner.
• Consistently demonstrate a friendly and patient attitude through proper phone etiquette and positive voice inflection.
• Provide information to callers about Silversea ships, destinations, itineraries and policies.
• Communicate cruise related requests to the appropriate department (i.e. Silver Sky, Hotel Department, Res Help Desk, Special Services, Documentation).
• Monitor the Confirmation Mailbox to ensure guest confirmations are successfully transmitted; resolve any problems.
• Review and distribute incoming department emails and faxes to the appropriate administrative area.
• Assist with call-out projects such as itinerary changes, missing Guest Information Forms and cancelled shore excursions as assigned by Reservation Supervisor and Lead Agents.
• Assist Administrative Departments with various projects.
• Assist with proofing of atlas and itineraries.
• Research and respond to travel agent requests by phone or email.
• Assist with Latin America mailbox as assigned by Reservation Supervisor.
• Assist callers in resolving minor problems pertaining to new and existing bookings.
• Assist callers with questions related to My Silversea and website while helping resolve any issues.
• Other business-related duties as instructed by the Reservation Supervisor.

Education/ Experience: High school diploma

Years of experience: 1-2 years travel industry experience, preferably in cruise reservation sales

Essential Qualification and Skills:

• General computer and telephone skills.
• Strong verbal communication skills.
• Ability to answer calls in a timely and professional manner and deliver the high-quality service that is required of a Silversea representative.
• Excellent interpersonal skills and ability to tactfully deal with difficult travel agents and guests.
• Must possess a courteous, positive, team-player attitude.
• Must be able to provide knowledgeable, friendly, and efficient service.
• Responsible for maintaining thorough knowledge of product, policies and procedures.
• Good organizational skills.

Expiry date: 2015-01-02

Description:
The position is responsible for developing the corporate partnership program for Silversea in the Americas. Responsibilities include the creation of new partnership programs to drive direct consumer business and promote awareness. This role will take the lead at creating and developing partnerships with key brands/companies in the Americas that align with Silversea guests and our broader target market. These partnerships will primarily serve as lead generation platforms.

Job Title: Manager, Corporate Partnerships – Marketing Americas
Department: Marketing Americas
Reports to: VP, Marketing – Americas

Performance Responsibilities:

General:

  • Manage budget adherence and accurate accounting policies
  • Be aware of, and comply with, all corporate policies
  • Execute special projects as directed by supervisor

 

Corporate Sponsorship Program:

  • Seek out, develop and negotiate new brand partnerships that best align with Silversea’s target market/group
  • Manage existing partnerships for The Americas and improve performance
  • Create new lead generation opportunities that build Silversea image and gain access to exclusive events with partnerships
  • Manage events as related to partnerships
  • Measure effectiveness of partnerships and take corrective actions where necessary
  • Work with marketing managers/colleagues and agency on any online/offline assets required to support the partnerships and communications
  • Work with legal department to process agreements for executive approval
  • Effectively communicate partnership activity on monthly basis and as needed
  • Ensure information and best practice sharing and performance of VS activities on global level

 

Education/Experience: Education: Bachelor’s degree in marketing or communications

Years of experience:

  • Minimum of 5-7 years’ relevant experience in partnerships, sales
  • Preferred experience in luxury goods/services, Leisure/Hospitality

 

Essential qualifications and skills:

  • Ability to work with people, outgoing, enjoy talking/meeting people
  • Understanding of marketing principles and benefits of marketing partnerships and value they bring to the marketing mix
  • Solid understanding of brand identity and guidelines, how to use, to contribute and to align with partnership selection.
  • Understanding of legal contracts and marketing agreements
  • Strong negotiation skills
  • Strong leadership qualities
  • Proven analytical and commercial skills
  • Strong written, verbal and negotiating skills
  • Calm demeanor, works well under pressure
  • Able to perform multiple duties at once
  • Must be extremely detailed-oriented and have solid organizational skills
  • Good team player who works well across functionalities
  • Clear sense of integrity, work ethic and interest in building relationships based upon competency and trust

 

Computer Skills:

Proficiency in Word, Excel, PowerPoint

Expiry date: 2015-01-02

Description:
Reporting directly to the Vice President, Field Sales – US & Canada the position is responsible for the revenue performance of the Silversea Expedition segment (fleet) through the sales development and management of a national portfolio of accounts within the geographical region of the USA and Canada. Additional responsibilities include working in tandem with Field Sales and National Accounts in order to increase brand awareness and develop initiatives and programs for the achievement of the annual revenue budget for the Expedition segment.

Job Title: Director, National Sales – Expedition
Department: Field Sales – Americas
Reports to: VP, Field Sales – US & Canada

Performance Responsibilities:

This position is responsible for the management and revenue growth of the assigned account base as well as supporting Field Sales and National Accounts in order to promote Expedition sales.

  • Provide strategic account development and management to all nationally designated accounts within the United States and Canada in order to increase revenue performance of the Expedition segment.
  • To deliver revenue targets for the assigned portfolio of accounts through strategic and tactical efforts including but not limited to, contract negotiation and implementation, account support and service and the responsible management of all facets of agency point of sale and incentive programs.
  • Partner, support and work closely with the Global Expedition Team in the execution of expedition product awareness and education through the TA channel.
  • Ensure sales target achievement simultaneously adhering to and compiling to the established budget.
  • Assist and lead in new business development of the Expedition segment for the Field Sales team within the USA and Canada.
  • Closely coordinate and liaise with Global Expedition Team, Global and Regional Marketing, Revenue Management, Hotel/Land/Air Operations, Guest Relations and other key areas to maximize revenue, driving efficiencies for the company to maximize sales.
  • Analytically research and compile information for projects as necessary.
  • Expand Silversea Expeditions product and brand awareness to the travel agent community in the USA and Canada or as requested.
  • Make public presentations at trade shows, cruise events, seminars, ship functions, and other events to promote product.
  • Conduct regular in person sales calls on a pre-planned weekly and monthly basis.
  • Initiate, develop and grow trade relationships with all accounts in the USA and Canada.
  • Consistently inform Silversea management of marketplace conditions and competitive environment.
  • Assist and develop Travel Agent account growth with supporting marketing opportunities, i.e. direct mail and electronic media primarily in tandem with the dedicated segment focused Regional Marketing team (Americas) and broadly with Global Marketing (Monaco).
  • Account for all travel and entertainment expenses, adhering to and complying with Silversea’s Travel & Entertainment Policy.
  • Maintain control of a co-op budget to include advising management of future commitments as well as submitting co-op agreements for payment in a timely manner.
  • Increase affinity and promotional group bookings for the Expedition segment.
  • Increase FIT bookings for the Expedition segment
  • Other business-related duties as instructed by the VP of Field Sales or by Silversea senior management.

 

Education:

  • Bachelor’s degree preferred and/or equivalent professional experience.

 

Years of experience:

  • Must have a minimum of 5 years’ experience, preferably in a travel related discipline.
  • Preferred experience with expedition product.

 

Essential qualifications and skills:

  • Highly organized, self-motivated and capable of working with minimal day-to-day direction.
  • Proven ability to achieve sales goals.
  • Strong understanding of the luxury and/or expedition travel market.
  • Proven supervisory experience with all levels of staff.
  • Strong leadership, management and organizational skills.
  • Excellent interpersonal skills and ability to tactfully deal with internal and external contacts both domestic and international.
  • Must possess a positive, team-player attitude

 

Computer Skills:

  • Working knowledge of customer relationship management (CRM) software.
  • Proficiency with Word, Excel, Outlook and PowerPoint

 

Travel Required: 80% or as business needs require