The Art of Hospitality

In ancient times, hospitality was considered a sacred duty. At Silversea, it's a way of life. Perhaps no one at our company has mastered the art of hospitality better than Christian Sauleau, our Executive Vice President of Fleet Operations, and today's guest blogger.

Christian Sauleau

As one who was born and raised in France, I have a special appreciation for the warmth and authenticity of European hospitality. Rooted in a culture of passion, generosity and conviviality, ours is a special tradition of hospitality inspired by a joie de vivre, and it often arises from the simple pleasure of satisfying the needs of others.

There are those who say the art of hospitality has been lost over the years, but not for us at Silversea. In fact, I would say it is deeply embedded in our culture.

All of us here work as a team to make Silversea a home upon the seas for our guests. That means each of us is dedicated to helping each other anticipate and serve the needs of our guests. We do this by extending a warm and sincere welcome; as soon as you come aboard one of our ships, a chilled glass of champagne is presented to honour your arrival. That's when our home becomes your home. Then we personally escort you to your suite and help you get acquainted and settled in.

As our guest, you'll have a butler and suite attendant always available to make your suite experience as satisfying and comfortable as possible. To ensure you have the right pillow for a restful sleep, we offer a menu with several options, from soft down to memory foam. We offer choices for your bath amenities so you can select the type of soap, shampoo or lotion that best meets your personal needs. You can even control how your suite is scented with a selection of reed diffuser room fresheners. And our turndown service features some of the world's finest chocolates.

But I think hospitality is best expressed through the enthusiasm and passion our people bring to their work. Proper training, recognition and development opportunities are essential for success in a service career, but we particularly strive to hire only those ladies and gentlemen who are sincerely motivated by their inherent desire to give, serve and help others. When they join Silversea, they step into an uncompromising culture of excellence, where teamwork, communication, innovation, and a commitment to quality result in outstanding service.

With the following short video, it's my pleasure to introduce you to some of the members of our exceptional team. They, and their colleagues, are true artisans of gracious hospitality.

Feb 08, 2011